Sales Administrator

6 months ago


مصر, Egypt bioMérieux Full time

bioMérieux Egypt Distribution

Sales Administrator

BIOMERIEUX Egypt subsidiary is looking for a Sales Administrator to join the Supply Chain Department. His/her main mission consists in managing the Order to Cash end-to-end process of Sales administration within the subsidiary. Job holder will report to the Supply Chain Manager - Egypt.

**What will be your responsibilities?**
- Organizes and performs, the subsidiary’s quotations, orders, delivery and invoicing to customers in compliance with the applicable procedures and regulations.
- To ensure order to customer operations execution with the highest level of customer delivery, on time, in full.
- To liaise and coordinate with the Third-party logistics partner regarding shipment to customer, proof of delivery (POD) and queries on delivery.
- To be the main contact for sales team in the ordering process and to manage the non-technical customer complaint handling: register customer complaints, coordinate timeously resolution and feedback to customer, give visibility to the Management on the level and root causes of the claims.
- To co-ordinate the in-bound processes with Third-party Importer, logistics partner and accounting partner regarding shipping documents, goods receipts, customs invoices.
- To handle local reverse logistics in co-ordination with Third-party logistics partner and accounting partner.
- To ensure implementation of supply chain related SOP(s) and timely reporting of deviations with root causes to supply chain manager.
- Contributes to the continuous improvement of the activity being proactive to ensure a high level of customer satisfaction and cost optimization.

**WHO ARE YOU?**
- 3 to 5 years’ experience in sales administration or customer service equivalent position
- Good understanding of SAP, policies and sales administration procedures
- Knowledge of the products and customers
- Good communication/telephone skills
- Problem solver
- Detail-oriented
- Customer focused.
- Team player
- Disciplined and organized.

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.


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