Total Rewards Associate
6 months ago
Overview:
The HR Operations Coordinator - Medical Services will be responsible for executing the administrative work related to medical insurance and managing the nursing staff in Plants and DCs related processes to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager. The role requires strong process orientation and SLA adherence.
**Responsibilities**:
- Administer end to end medical approvals cycle with the medical insurance provider.
- Conduct awareness sessions across PepsiCo locations to explain the medical services.
- Coordinate with the direct supervisor to select random samples to conduct drug tests monthly.
- Address queries related to medical services and processes raised from employees.
- Conduct Medical onboarding checkups for the hires.
- Administer Medical card issuance process for new employees and beneficiaries’ additions.
- Build the medical database sent by the direct medical supervisor and update it daily.
- Manage deactivations for leavers and administer the process with the medical insurance provider.
- Review claims and related documents submitted from employees.
- Follow up on medical claims reimbursement process with the medical insurance provider.
- Communicate the medical claims reimbursements and respond to inquiries raised from employees
- Manage monthly chronic medication requests raised from employees.
- Submit chronic medication requests on regular basis with the medical insurance provider.
- Follow up on the monthly chronic treatment and review the amendments
- Ensure medicines are dispatched within the agreed SLAs to PepsiCo locations.
- Execute end to end invoicing process for medical services provided.
- Administer Doctors and Nurses attendance in locations and ensure following the annual visits plan.
- consolidate the attendance on monthly basis from all locations.
- Manage the doctors and nurses’ monthly salary payment according to their attendance.
Qualifications:
- HR Shared Services process and SLA management
- 0 years of experience
- Service management and ticket management system experience -preferable
- Customer orientation
- Process management and continuous improvement with a focus on optimization and productivity
- Technical / Functional Skills & Knowledge of HR Tools and Interfaces
- Fair English language skills
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