Apm Services Team Leader

6 months ago


مصر, Egypt Talent Pal Full time

Support the IT operations team to create the required dashboards and alerts for the required IT operations KPIs.
- Managing the team's workload. The APM team leader is responsible for managing the team's workload and ensuring that the team is meeting its deadlines.
- Provide a detailed explanation for the problems detected by the Dynatrace observability platform with no clear root cause of analysis and the recommendation for the required deployment and configurations for the best practice of the Dynatrace observability platform.
- Solve a scaling bottleneck in critical service.
- Maintain Application and Web Servers Monitoring on the Dynatrace server.
- Open a support ticket on Dynatrace One Support for further investigation and resolution of the issues on Dynatrace-managed SW components.
- Recommend improvements to the Dynatrace tool that will require the customers' concerned teams to work closely with the VAS solutions delivery teams to implement and test the new functionalities based on Dynatrace best practices, recommendations, and the purchased Dynatrace licenses.
- Deploy Dynatrace new features to production.
- Identify opportunities and implement improvements for Dynatrace monitoring processes.
- Ability to lead talented engineers in solving problems and groom leaders.


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