Team Leader Bilingual

3 weeks ago


مصر, Egypt Transcom WorldWide Full time

**Location**:Egypt, Cairo

**Job category**:Customer Service Representative (CSR)

**Language**:French

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc.

**Join our Transcom Family as a Team Leader.**
- Promote open communication, cooperation/teamwork.
- Create a friendly work environment and promote the initiative with open atmosphere.
- Be aware of calls that exceed the "long call" threshold and take action to resolve those calls.
- Monitor CMS real-time data to ensure agents are adhering to their schedule, minimizing ACW, etc.
- Monitor staffing levels. Each day, review open cases and news in Transcom and or Clients system for each
agent\team assigned to you and ensure agents resolve any open cases appropriately.
- Assist BM/TL SR with the maintenance of performance records.
documentation corresponding to his/her area of responsibility.
- Motivate, coach and develop CSRs on an individual basis.
- Set a performance target for each CSR and perform regular quality monitoring reviews with them.
- Determine individual tasks for CSR and "skill levels".
- Monitor the performance of tasks and operational objectives established for CSRs and the entire team.

**What we are looking for**:
**Professional qualifications/Specific knowledge**:

- Minimum studies: University diploma or Bachelor Degree.
- Minimum 1 year work experience in the same role.
- Minimum 2 years in BPO.
- English : B2/C1
- French : B2/C1


  • Bilingual Team Leader

    4 weeks ago


    مصر, Egypt NAOS Solutions Full time

    **NAOS CX **is seeking a **Bilingual Team Leader **with a Medical Background to join our team. As the Team Lead, you will be responsible for overseeing a team of bilingual professionals, ensuring efficient workflow and high-quality service delivery. **Responsibilities**: - Lead and motivate a team of bilingual professionals - Utilize your medical...

  • Team Lead

    3 weeks ago


    مصر, Egypt IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Training Facilitator

    3 weeks ago


    مصر, Egypt IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...


  • مصر, Egypt IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Bilingual Copywriter

    4 weeks ago


    مصر, Egypt Boopin Full time

    **BILINGUAL COPYWRITER** Bilingual Copywriter, you will be responsible for creating engaging, high-quality content that effectively communicates our brand message to our target audience in both English and another language. **Responsibilities** - Write compelling and error-free content across multiple channels for several accounts and brands - Understand...

  • Operations Manager

    2 weeks ago


    مصر, Egypt IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...


  • مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Team Leader, Operations (DE,FR,EN) **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and...

  • Team Leader

    1 week ago


    مصر, Egypt Smartcom Full time

    We are hiring Operation Team Leader to lead Group of Representatives for Shipping Company Requirements: - High Education - very good in Microsoft Office programs - Good in English - Excellent Communication skills - Ability to lead Group of representatives remotely - resident Cairo or Giza Benefits: - Social and Medical insurance - Work Time from 8 AM to...

  • Sales Travel Advisor

    4 weeks ago


    مصر, Egypt FlairsTech Full time

    Details Required Experience 0-1 Years - Department Flight Hub - Career LevelJunior Position Location Cairo **Skills**: troubleshooting customer service Excellent English Team Work Customer Focus Productivity Focus on quality Requirements and responsibilities Call Center Agent/Travel Consultant. Languages: Bilingual level B2. Have good communication...

  • Team Leader

    1 week ago


    مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...


  • مصر, Egypt World wide dispatch management Full time

    **Join Our Team as a Bilingual French and English Assistant HR Remotely!** Are you passionate about human resources and fluent in both French and English? We are seeking a dynamic individual to join our team as a Bilingual French and English Assistant HR. This is an exciting opportunity to contribute to a growing organization and make a difference in the...

  • Gym Branch Manager

    3 weeks ago


    مصر, Egypt Leader Gym Full time

    Leader Gym is Hiring Qualified Gym Branche Manager - Good Communication Skills - Good at Handling Teams - Leadership **Salary**: E£3,000.00 - E£10,000.00 per month Ability to commute/relocate: - Alexandria: Reliably commute or planning to relocate before starting work (required)

  • Deputy Team Leader

    4 weeks ago


    مصر, Egypt NSCE - North South Consultants Exchange Full time

    **Description**: **Responsibilities and Key Tasks**: - Assist the Team Leader in liaison activities with Client and stakeholders. - Assume responsibilities of the Team Leader in coordination with the Team Leader, when he will be working on part time basis. This is dependent on the final collaboration modality to be adopted between Team Leader and Deputy...

  • Telesales Team Leader

    4 weeks ago


    مصر, Egypt outsourcing 4 you Full time

    We're Hiring! A Team Leader, to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. **Responsibilities**: - Create an inspiring team environment. - Set clear team goals. - Monitor team performance and report on metrics. - Motivate team members. - Discover training...

  • Sales Team Leader

    3 weeks ago


    مصر, Egypt iSchool Full time

    iSchool, a leading EdTech platform providing online coding and artificial intelligence courses for students aged 6 to 18, is seeking a dynamic and results-driven Sales Team Leader to join our team. As a Sales Team Leader at iSchool, you will be responsible for leading and motivating a team of sales representatives to achieve sales targets and drive business...

  • Team Leader

    1 week ago


    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Team leader (FR/ENG) **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. ** Essential...

  • Telesales Team Leader

    3 weeks ago


    مصر, Egypt outsourcing 4 you Full time

    We're Hiring! A Team Leader, to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. **Responsibilities**: - Create an inspiring team environment. - Set clear team goals. - Monitor team performance and report on metrics. - Motivate team members. - Discover training...


  • مصر, Egypt More Creatives Full time

    **Programing Team Leader** **Location: Egypt - New Cairo** **Responsibilities**: - Hire, manage, mentor, and coach technical team members that build, design, implement and maintain front-ends and back-ends for the company’s products and services. - Design the architecture for the company’s products, services, and features. - Act as a Team Leader and...

  • Sales Team Leader

    3 weeks ago


    مصر, Egypt The Address Investment Full time

    _**Responsibilities**_ - Set clear team goals. - Discover training needs and provide coaching. - Delegate tasks and set deadlines. - Monitor team performance. - Developing and implementing new sales initiatives, strategies and programs. - Attend conferences and exhibitions when required to identify opportunities. - Oversee planning for future plans. -...

  • German Game Changer

    4 weeks ago


    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: German Game Changer - Bilingual **Job Description**: Due to our incredible growth, we’re looking for Customer Service Advisors with German language skills ( Bilingual ) to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known...