Team Leader
5 months ago
**Customer Service/Support**
**Location**
- Cairo, Egypt***
Job Title:
Team leader (FR/ENG)
**Job Description**:
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
** Essential Functions/Core Responsibilities**:
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
- Associate's degree in related field with two to four years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
**Career Level Description**:
- Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
**Disclaimer**:
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
**Location**:
EGY Cairo - Plot no. 27, North Teseen st building 27
Language Requirements:
English, French (required)
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents
-
Team Leader
5 months ago
مصر, Egypt Smartcom Full timeWe are hiring Operation Team Leader to lead Group of Representatives for Shipping Company Requirements: - High Education - very good in Microsoft Office programs - Good in English - Excellent Communication skills - Ability to lead Group of representatives remotely - resident Cairo or Giza Benefits: - Social and Medical insurance - Work Time from 8 AM to...
-
Team Leader
5 months ago
مصر, Egypt Majid Al Futtaim Full timeMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...
-
Sales Team Leader
5 months ago
مصر, Egypt iSchool Full timeiSchool, a leading EdTech platform providing online coding and artificial intelligence courses for students aged 6 to 18, is seeking a dynamic and results-driven Sales Team Leader to join our team. As a Sales Team Leader at iSchool, you will be responsible for leading and motivating a team of sales representatives to achieve sales targets and drive business...
-
Programing Team Leader
6 months ago
مصر, Egypt More Creatives Full time**Programing Team Leader** **Location: Egypt - New Cairo** **Responsibilities**: - Hire, manage, mentor, and coach technical team members that build, design, implement and maintain front-ends and back-ends for the company’s products and services. - Design the architecture for the company’s products, services, and features. - Act as a Team Leader and...
-
Sales Team Leader
5 months ago
مصر, Egypt The Address Investment Full time_**Responsibilities**_ - Set clear team goals. - Discover training needs and provide coaching. - Delegate tasks and set deadlines. - Monitor team performance. - Developing and implementing new sales initiatives, strategies and programs. - Attend conferences and exhibitions when required to identify opportunities. - Oversee planning for future plans. -...
-
Team Leader
5 months ago
مصر, Egypt Transcom WorldWide Full time**Location**:Egypt, Cairo **Job category**:Operations **Language**: Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media,...
-
Operations Team Leader
5 months ago
مصر, Egypt iSchool Full timeiSchool is a leading EdTech platform that provides online coding and artificial intelligence courses for students aged 6 to 18. As an Operations Team Leader at iSchool, you will play a key role in managing and coordinating the day-to-day operations of our organization. You will lead a team of operations associates, ensuring that all administrative tasks are...
-
Team Leader
5 months ago
مصر, Egypt Transcom WorldWide Full time**Location**:Egypt, Cairo **Job category**:Operations **Language**:French Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social...
-
On Ground Team Leader
5 months ago
مصر, Egypt Tagaddod Full timeTagaddod is a tech platform that is on a mission to empower individuals and communities to build sustainable impact and income through waste collection. Our vision is to leverage data, technology and logistics to support worldwide energy security and waste elimination. We are seeking an On Ground Team Leader to join our team in the Renewables & Environment...
-
Education Team Leader
6 months ago
مصر, Egypt Save the Children Full time**TITLE**:Education Team Leader**TEAM/PROGRAMME: Literate Village** **LOCATION**:Beni Swief**GRADE**: G3**CONTRACT LENGTH**:FTA**CHILD SAFEGUARDING: (select only one)** Level 3: the post holder will have contact with children and/or young people _either _frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight)...
-
Team Leaders
5 months ago
مصر, Egypt Staff Arabia Full time100 Vacancies for a new Theme Park pre-Opening in UAE (Interviews will take place in Cairo) Our client, is one of foremost provider of world-class leisure and entertainment attractions in the region, is hiring: **Team Leaders** Main Job requirements 2-3 years supervisory experience High School/ graduates Sales/ cashier experience in malls/ retail outlets
-
Maintenance Team Leader
5 months ago
مصر, Egypt ABB Full time**Maintenance Team Leader**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us,...
-
Team Leader, Operations
5 months ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Team Leader, Operations (DE,FR,EN) **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and...
-
Social Media Team Leader
5 months ago
مصر, Egypt Worood.Co Full time**A leading Hijab brand is hiring**: **Job Title: Social Media Team Leader** Job Description: As a Social Media Team Leader, you will play a crucial role in leading a team of social media moderators and driving the brand's presence across various social media platforms. You will be responsible for creating and implementing effective social media strategies...
-
Social Media Team Leader
6 months ago
مصر, Egypt Worood.Co Full time**A leading Hijab brand is hiring**: **Job Title: Social Media Team Leader** Job Description: As a Social Media Team Leader, you will play a crucial role in leading a team of social media moderators and driving the brand's presence across various social media platforms. You will be responsible for creating and implementing effective social media strategies...
-
Sales Team Leader
5 months ago
مصر, Egypt DEALS HR & Recruitment Consultants Full time**Employment Type** - Full Time **Rank Requested** - Junior **Gender** **Location** - Egypt **City** - Cairo **Residence** - Heliopolis **Salary** - 12000 to 15000 Net / month **Transportation** - Not available / month **Benefits** - Social insurance, Medical Insurance **Working hours** - From 10:00 AM To 6:00 PM **Days off** -...
-
Software Team Leader
5 months ago
مصر, Egypt Orange Business Full time**About the role**: The Software Team Leader is responsible of: - Build phase - Leading the teams (Development and Jira / Confluence teams): - Analyzing the business requirements & map it to a feasible solution - Agree with the business owners on the requirements priorities - Planning and estimating the work need for every sprint - Delivering the...
-
Team Leader Bilingual
5 months ago
مصر, Egypt Transcom WorldWide Full time**Location**:Egypt, Cairo **Job category**:Customer Service Representative (CSR) **Language**:French Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels...
-
Front-end Team Leader
5 months ago
مصر, Egypt CrossWorkers Full time**Front-End Team Leader for International customer** **Title**:Front-End Team Leader** - “Stack”** **Industry: IT Software** **Reporting Line: Team Leader/SDS & Client (POC)** **Position Type: Full Time** **Level: Team Leader** **Location: Cairo Office, New Cairo** **About the job**:You have a strong background as a Front-End (TypeScript...
-
Social Media Team Leader
5 months ago
مصر, Egypt Worood.Co Full timeA leading Hijab brand is hiring - Job Title: Social Media Team Leader - Job Description: As a Social Media Team Leader, you will play a crucial role in leading a team of social media moderators and driving the brand's presence across various social media platforms. You will have the opportunity to build a strong community, and drive engagement through...