E-commerce Manager

6 months ago


مصر, Egypt On-Hire Full time

**1. Performance Analysis and Strategy**:

- Analyze key performance indicators (KPIs) daily, including traffic, conversion rates, and average order value (AOV).
- Develop and implement action plans based on analysis to drive improvements and achieve business goals.
- Provide regular reports and insights to the management team on weekly bases.

**2. Website and Mobile App Management**:

- Continuously implement best practices and innovative solutions to improve user experience.
- Represent the voice of the customer while working with various teams to build products that provide an unparalleled shopping experience.

**3. Team Management & Collaboration**:

- Lead the SEO team to optimize the website for search engines, driving organic traffic and improving search rankings.
- Manage the Content team to develop a Customer Journey plan that engages customers and improves our KPIs.
- Manage collaboration between internal and external teams, ensuring accountability and ownership throughout project work. o Design, test, and manage customer-facing digital products to enhance customer interaction across multiple platforms.

**4. Campaigns Implementation**:

- Plan and update all imagery on the homepage and key sections of the website to align with marketing campaigns and keep the content fresh and engaging.
- Implement promotional campaigns on the website and app, including free shipping, free samples, brand sales, happy hour deals, and other campaigns.
- Monitor and adjust strategies based on the effectiveness of these campaigns.

**5. Customer Research and Product Development**:

- Conduct customer research to understand user stories and build digital product concepts, MVPs, and staged products.
- Conduct A/B tests and analyze customer behavior to uncover opportunities and drive business success.
- Continuously grow digital products and services to ensure state-of-the art customer experiences.

**Requirements**:

- Bachelor degree
- 7-10 working experience
- 3+ years of experience in managing an ecommerce business/online store
- Bilingual (Fluent in Arabic and English)


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