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E-commerce Head of Operations

1 month ago

مصر, Egypt Majid al Futtaim Properties Full time

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

**JOB TITLE**
E-Commerce Head of Operations | MAF Retail | E-Commerce

**ROLE SUMMARY**
The E-Commerce Head of Operations is responsible for managing the company’s digital business operational performance in direct online sales including fulfillment, last mile operations and quality and Hygiene standards to enhance the whole customer experience (CFC/MFC/dark stores). He/She will review, recommend and build strategic and tactical changes to drive all online profitability by increasing customer base and improve fulfillment and last mile performance.

**ROLE PROFILE**
- Partner with the internal teams to ensure proper assortment and inventory at fulfillment nodes to improve assortment, improve delivery speed, and reduce cost.
- Oversee the day to day e-commerce fulfilment operations in dark store, MFC and CFC and ensure on-time delivery, monitoring out of stock level and associated cost
- Implement/enhance an operating model for the e-Commerce Last mile deliveries using 3P service providers.
- Develop detailed processes, quality control measures, and KPI’s for a seamless and effective last mile operation.
- Find the most appropriate solution to deliver goods to end customers to offer the best unified customer experience for the country at the lowest cost.
- Ensure measures are taken for all fulfillment orders online and that are in accordance with the agreed timeline and specified delivery schedule defined by the last mile department.
- Oversee and monitor the performance of third-party providers and logistics based on agreed KPIs and rely information to merchandise/store and follow the corrective action with suppliers.
- Monitor allocated budget to ensure compliance and take corrective measures when necessary.

**REQUIREMENTS**
- Bachelor’s degree in Business Administration.
- 8 - 10 years of professional work experience working in e-commerce operations and management.
- Commercial knowledge of retail / store operations online is highly preferred.
- Advance knowledge of various automated distribution and warehouse systems preferred.
- Operational agility and nimbleness to adapt to changing retail environment
- Solid analytical skills, trouble-shooting skills; planning and organizational skills

**WHAT WE OFFER**
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
- Work from any country in the world for 30 days a year.
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.