E-commerce Head of Operations
5 months ago
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
**JOB TITLE**
E-Commerce Head of Operations | MAF Retail | E-Commerce
**ROLE SUMMARY**
The E-Commerce Head of Operations is responsible for managing the company’s digital business operational performance in direct online sales including fulfillment, last mile operations and quality and Hygiene standards to enhance the whole customer experience (CFC/MFC/dark stores). He/She will review, recommend and build strategic and tactical changes to drive all online profitability by increasing customer base and improve fulfillment and last mile performance.
**ROLE PROFILE**
- Partner with the internal teams to ensure proper assortment and inventory at fulfillment nodes to improve assortment, improve delivery speed, and reduce cost.
- Oversee the day to day e-commerce fulfilment operations in dark store, MFC and CFC and ensure on-time delivery, monitoring out of stock level and associated cost
- Implement/enhance an operating model for the e-Commerce Last mile deliveries using 3P service providers.
- Develop detailed processes, quality control measures, and KPI’s for a seamless and effective last mile operation.
- Find the most appropriate solution to deliver goods to end customers to offer the best unified customer experience for the country at the lowest cost.
- Ensure measures are taken for all fulfillment orders online and that are in accordance with the agreed timeline and specified delivery schedule defined by the last mile department.
- Oversee and monitor the performance of third-party providers and logistics based on agreed KPIs and rely information to merchandise/store and follow the corrective action with suppliers.
- Monitor allocated budget to ensure compliance and take corrective measures when necessary.
**REQUIREMENTS**
- Bachelor’s degree in Business Administration.
- 8 - 10 years of professional work experience working in e-commerce operations and management.
- Commercial knowledge of retail / store operations online is highly preferred.
- Advance knowledge of various automated distribution and warehouse systems preferred.
- Operational agility and nimbleness to adapt to changing retail environment
- Solid analytical skills, trouble-shooting skills; planning and organizational skills
**WHAT WE OFFER**
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
- Work from any country in the world for 30 days a year.
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
-
E-commerce Account Manager
5 months ago
مصر, Egypt ARQQA Full time**Department**: E-commerce **Reports To**: Head of E-commerce / E-commerce Director **Summary** **Responsibilities**: - **Strategic Planning & Execution**: Develop and implement strategies to drive sales, increase online visibility, and optimize customer experience across various e-commerce platforms. - **Account Management and Relationship Building**:...
-
E-commerce Manager
5 months ago
مصر, Egypt شركة كبري بالقاهرة Full time**Responsibilities**: Mange the full processes and operation on E-commerce. Prepare MIS for E-commerce, to be presented to top management. Develop and implement an e-commerce strategy that aligns with the company's overall business goals. Manage and optimize the company's e-commerce website in cooperation with technology team, ensuring / improving the...
-
E-commerce Manager
7 months ago
مصر, Egypt SSC Egypt Full timeE-commerce Platform Management: Oversee the management of our own e-commerce platform, including website maintenance, product catalog management, inventory control, order processing, and fulfillment. - Analytics and Reporting: Utilize analytics tools and data to monitor performance, analyze trends, identify opportunities, and implement data-driven strategies...
-
E-commerce Manager
5 months ago
مصر, Egypt Taager Full time**About Taager** Taager is the first B2B startup focused on social sellers - Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection...
-
E-commerce Specialist
5 months ago
مصر, Egypt popupgt Full timeJob Summary: We are seeking an experienced Online Sales Associate to join our e-commerce team. In this role, you will be responsible for managing and growing our company's presence on leading online marketplaces such as Amazon, Noon, and other relevant platforms. You will utilize your expertise in online sales strategies, marketplace optimization, and...
-
E- Commerce Specialist
5 months ago
مصر, Egypt Orchidia Pharmaceutical Industries Full time**وصف الوظيفة**: - Analyze service quality and customer satisfaction. - Develop service operations. - Foster service innovation. - Analyze new market trends, business opportunities and market segments in global and local landscape. - Analyze past performance of collections, categories and campaigns to improve marketing effectiveness and ROI. -...
-
Assistant e Commerce Manager
5 months ago
مصر, Egypt Baron Hotels and Resorts Full time**Assistant E Commerce Manager** **Overview and Scope**: Asst. E-commerce Managers are responsible for overseeing the online sales and marketing of a company. They develop and implement strategies to increase revenue and improve the customer experience, utilizing a range of tools and software to manage e-commerce platforms and analyze data. Will have strong...
-
E-commerce Graphic Designer
5 months ago
مصر, Egypt AMZ Solutions LLC Full time**Graphic Designer (Specialized in E-commerce Platforms) - Fluent in English and Arabic** **Company Overview**: We are a dynamic and rapidly growing e-commerce company operating in the digital marketplace. Our mission is to provide exceptional products and services to our customers worldwide. We are currently seeking a talented and creative Graphic Designer...
-
E-commerce Internship
6 months ago
مصر, Egypt L'Oreal Full timeManage e-commerce accounts, the main objective is to ensure smooth operations, build strong relationships with platform representatives, and drive sales growth. - Assist in monitoring and managing stock levels to ensure products are adequately stocked and available for purchase. This involves working closely with supply chain and fulfillment teams to...
-
Marketing Director
7 months ago
مصر, Egypt On-Hire Full time**Our client,, is a leading company in the field of Cosmetics E-Commerce. They are currently seeking a dynamic and experienced Marketing Director to join their team and lead their marketing efforts in the E-Commerce industry.** Location: Maadi Industry: Cosmetics As the Marketing Director, you will be responsible for developing and implementing...
-
Head of Account Management
5 months ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeExtensive professional experience (5-7 Yrs), in complex and dynamic environment ideally in e-commerce, technology, FMCG, retail or top-management consulting - Experience managing teams. - Bachelor’s Degree in Economics, Management, Data science, Engineering or related degree required - Demonstrated Analytical ability throughout the professional...
-
Ecommerce Operation Head
5 months ago
مصر, Egypt Techmart Full time1- Manage the e-commerce website, including overseeing web developers and designers, ensuring a user-friendly and easy-to-navigate website, managing inventory, and pricing, and ensuring a smooth checkout process. 2- Develop and execute marketing strategies to drive traffic to the website, social media marketing, and advertising, and monitoring the spending...
-
B2c Product and Content Manager
5 months ago
مصر, Egypt Heineken Full time**Scope of the Job** - _______________________________ In a fast changing world, emerging competition, B2C is an essential safeguard of ABC’s future growth plan to stay closer consumers and benefit from the value chain. The B2C Product and Content Manager is the main person responsible to drive development of ABC’s B2C platforms (storefront and backend...
-
Head of Operations
5 months ago
مصر, Egypt Absolute Data Services Full timeWe require a Head of Operations to join our team in Egypt This role reports to the CEO **Years of Experience**:15 +years **Responsibilities**: We are looking for an experienced Head of Operations to organise and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its...
-
PHP Developer
5 months ago
مصر, Egypt Skai Palms Full time**Roles & Responsibilities** - Lead web development of an e-commerce marketplace and ensure the technical feasibility of designs while maintaining user-centric focus. - Maintain a keen eye for design and user experience. - Drive project management for large scale site initiatives. - Deliver quality code that incorporates responsive/mobile designs. - Optimize...
-
E-commerce Commercial Manager
5 months ago
مصر, Egypt robusta Full time**Who we are (Company introduction)** Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs and build ventures across multiple industries and domains. In this pursuit,...
-
Head of Accounts Department
5 months ago
مصر, Egypt Lucky Dolphin Marine Services Full timeA job opportunity in one of the largest marine services companies in port said with a rewarding salary, monthly incentives, medical and social insurance. Available positions: Head of accounts department Auditor Conditions of employment: Qualification/ bachelor of commerce Accounting division. Not less than 5 years experience. Proficiency in English...
-
Commercial Head
6 months ago
مصر, Egypt On-Hire Full timeOur client is a beauty e-commerce platform that seeks out the best skincare, makeup, fragrances, and health products in the market and acts as a hub of information for the Egyptian female. They are looking to hire a Commercial Head that leads the commercial strategy and operations, driving revenue growth and profitability. Key responsibilities include...
-
Junior B2C Data Analyst
5 months ago
مصر, Egypt Heineken Full time**Responsibilities**: Functional Responsibilities: - He/she works with large data sets to find actionable insights - He/She can perform data cleansing through understanding their relevance to the business - He/She can compare and analyze different types of data sets; these can vary between data sets gathered online or with complete offline data to create...
-
Head of People
5 months ago
مصر, Egypt Taager Full time**About Taager** Taager is the first B2B startup focused on social sellers - Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection...