Customer Support Specialist

3 weeks ago


مصر, Egypt Uber Full time

**About the Role**:
As a customer support specialist, you will work efficiently and optimally through our most critical incidents to drive top experience delivered to our customers through providing accurate resolution.

As part of the job, this team will be responsible to handle different requests, communicate and engage with different internal partners to facilitate case resolution in compliance with different policies

**What You'll Do**:

- Initiating outbound calling campaigns.
- Maintain excellent interpersonal skills and professionalism while delivering outstanding customer experience
- Learn and master multiple knowledge base and contract management systems
- Adapt to day/ evening/ weekend rotations. (Inc. Public Holidays)

**What You'll Need**:

- Previous experience in telesales
- Proficiency in English (B2+ Spoken/ Written)
- Good communication and working among a team.
- Adaptability and self discipline
- Results oriented and ability to work with mínimal supervision
- SQL/ Excel and analytical skills
- Process improvement background

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.



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