Contact Center Manager

**Job Summary**: The Contact Center Team Lead is responsible for managing and overseeing the daily operations of a team of customer service representatives (CSRs) within the organization's contact center. This role serves as the primary point of contact for the team, ensuring efficient workflow, high-quality customer service, and continuous performance...

**Job Summary**: The Contact Center Trainer is responsible for designing, delivering, and evaluating training programs to ensure that customer service representatives (CSRs) are equipped with the necessary knowledge, skills, and tools to provide exceptional customer service. This role is instrumental in onboarding new hires, facilitating ongoing training,...

**Job Summary**: The Contact Center Quality Assurance Specialist is responsible for monitoring, evaluating, and improving the quality of customer service provided by the organization's contact center. This role is essential in ensuring that customer interactions meet or exceed established performance standards, adhere to company policies and procedures, and...

The Role **Requirements**: Personal Skills - Bachelor's degree in business administration or any other related field. - 1 year of experience as a quality specialist in the call center filed. - Hands on experience with Microsoft Office. - Knowledge of client and customer requirements. - Excellent verbal and written communication skills - Strong organizational...

Design and implement contact center solutions, including telephony systems, interactive voice response (IVR), Automatic Call Distributor (ACD), and omnichannel support. - Perform routine maintenance, upgrades, and troubleshooting of contact center infrastructure to ensure continuous operation. - Monitor contact center performance metrics, analyze data, and...

The Role Job Description The Job holder is responsible for managing, tracking, and following up on all attendance related issues within their specified department(s), and provide analysis of skill assignment and impact to staffing and SLA, track and trend call volume history, and present production reports and data analysis. Main Responsibilities: - Manage...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

Managing end to end supply chain management’ activities - Manage activities related to strategic or tactical purchasing, material requirements planning, controlling inventory, warehousing, or receiving. - Oversees supply chain and operations strategy in order to maximize efficiency and cost optimization within supply chain and operations functions. -...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

**Role Overview**: As a Senior Call Center Agent, you will be the primary point of contact for customers contacting our company. You will handle inbound and outbound calls, providing exceptional customer service, resolving issues, and promoting our products or services. Your goal is to ensure customer satisfaction and maintain a positive company...

Teleperformance is a global digital business services company committed to supporting communities, clients, and the environment. We provide advanced, digitally-powered business services to streamline operations for the world's leading brands. **Role Description** This is a full-time on-site role for a Customer Support Specialist located in Cairo, Egypt....

Conducting periodic and surprise inventory - Conducting periodic inventory for sales representatives - Identifying the reasons that lead to increased damage to inventory - Providing management with all the data it requests regarding inventory and its available quantities - Reviewing the movements made on the system by the branch accountant - Reviewing...

Maintain specified inventory and order merchandise - Weekly planning and assignment of responsibilities - Develop and execute sales strategies to achieve revenue targets for the Super Market. - Monitor sales performance, analyze data, and identify areas for improvement. - Build and maintain strong relationships with key clients, negotiating contracts and...

Job description **Job description** **JOB TITLE**: Customer Service Representative **SALARY**: Up to 15 K EGP depending on English level plus 1000 overnight allowance **LOCATION**: Fifth settlement / Mohandeseen Cairo, Egypt (from site) **ABOUT THE COMPANY**: - Teleperformance Egypt is a leading provider of customer service solutions, serving some of...

**Sales representative ( Maadi-Helwan - Fayoum-Obour-Qalube-Alex )** ***- present, promote and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and needs analysis of existing/potential customers to meet their needs - Establish, develop and maintain positive business and customer relationships - Reach...

Ensuring all transport plans are executed effectively and efficiently. - Supervising, training, and supporting a team of drivers. - Maintaining compliance with all guidelines regarding safety protocols. - Developing and maintaining strong relationships with clients. Job Requirements Utilizing your expertise to maximize delivery efficiency. - ** Overseeing...

** ** Responsible to drive sales through digital platforms, including **Apps**, e-commerce, social media, and other online channels., ensuring the achievement of revenue targets and business growth. - Develop and execute comprehensive digital sales strategies to meet sales targets. - Responsible for Apps - Collaborate with marketing teams to create campaigns...

Driving a car to transport goods from one area to another. - Ensuring adherence to transportation times. - reporting in the event of any emergency delays. - Adhering to traffic, security and safety rules. Job Requirements - Driving customers on a daily basis to their desired destinations. - Transport goods safely from one place to another and unload them. -...

-Job description **Business: Contact Center** **Role Title**:UKCC Senior Department Manager GSC’s** **Location **_(Country / City )_**: Egypt** **Why join us?** - Coach, motivate and lead a team to deliver excellent customer service and sales propositions to a wide range of HSBC RBWM local and international customers whilst ensuring the cost...