Quality Associate
4 months ago
The Role
**Requirements**:
Personal Skills - Bachelor's degree in business administration or any other related field. - 1 year of experience as a quality specialist in the call center filed. - Hands on experience with Microsoft Office. - Knowledge of client and customer requirements. - Excellent verbal and written communication skills - Strong organizational and time-management skills Technical Skills - Excellent communication skills - Strong attention to detail - Proficiency in quality assurance processes - Ability to analyze and interpret data - Problem-solving skills - Familiarity with contact center technologies and systems - Ability to provide constructive feedback - Time management and organizational skills - Knowledge of customer service best practices - Ability to work effectively in a team environment Education - Business Administration
About the company
Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.
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