Contact Center Agent

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

A BPO (Business Process Outsourcing) Contact Center Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: - ** Team Management**: Recruit, train, and develop a team...

**Job Summary**: The Contact Center Team Lead is responsible for managing and overseeing the daily operations of a team of customer service representatives (CSRs) within the organization's contact center. This role serves as the primary point of contact for the team, ensuring efficient workflow, high-quality customer service, and continuous performance...

**Job Summary**: The Contact Center Trainer is responsible for designing, delivering, and evaluating training programs to ensure that customer service representatives (CSRs) are equipped with the necessary knowledge, skills, and tools to provide exceptional customer service. This role is instrumental in onboarding new hires, facilitating ongoing training,...

**Company Description** Teleperformance is a global digital business services company committed to supporting communities, clients, and the environment. We provide advanced, digitally-powered business services to streamline operations for the world's leading brands. **Role Description** This is a full-time on-site role for a Call Center Agent located in...

**Prime Scan and Lab is Hiring: Call Center Agents** **Qualifications**: - Fresh graduates are encouraged to apply. - 0-1 year of experience in a similar role. - Strong communication, selling, negotiation, and problem-solving skills. - Ability to handle customer inquiries with a positive and professional attitude. - Presentable and customer-oriented. Join...

**Job Summary**: The Contact Center Quality Assurance Specialist is responsible for monitoring, evaluating, and improving the quality of customer service provided by the organization's contact center. This role is essential in ensuring that customer interactions meet or exceed established performance standards, adhere to company policies and procedures, and...

The Role **Requirements**: Personal Skills - Bachelor's degree in business administration or any other related field. - 1 year of experience as a quality specialist in the call center filed. - Hands on experience with Microsoft Office. - Knowledge of client and customer requirements. - Excellent verbal and written communication skills - Strong organizational...

_**Unlock endless possibilities for growth in your career!**_ - Teleperformance is hiring _**full-time, onsite**_ _Call Center Agents to start immediately._ - **Location**:_ - **New Cairo (Tagmoa), Cairo**_ - **Role**:_ - Handling customers' inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - _Fluency in English is a MUST_ - _Required...

**Role Overview**: As a Senior Call Center Agent, you will be the primary point of contact for customers contacting our company. You will handle inbound and outbound calls, providing exceptional customer service, resolving issues, and promoting our products or services. Your goal is to ensure customer satisfaction and maintain a positive company...

_**Unlock endless possibilities for growth in your career at Teleperformance! **_ - We're hiring _**full-time, onsite**_ _Call Center Agents to start immediately. _ - **Location: New Cairo (Tagmoa), Cairo**_ - **Role**:_ - Handling customers' inquiries and maintaining customer satisfaction. _ - **Qualifications**:_ - Fluency in English is a MUST _ - Required...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

Teleperformance is a global digital business services company that delivers advanced, digitally-powered business services to streamline the operations of the world’s best brands. With a global scale and local presence, we are committed to supporting our communities, clients, and the environment. Role Description This is a full-time on-site role for a...

Design and implement contact center solutions, including telephony systems, interactive voice response (IVR), Automatic Call Distributor (ACD), and omnichannel support. - Perform routine maintenance, upgrades, and troubleshooting of contact center infrastructure to ensure continuous operation. - Monitor contact center performance metrics, analyze data, and...

The Role Job Description The Job holder is responsible for managing, tracking, and following up on all attendance related issues within their specified department(s), and provide analysis of skill assignment and impact to staffing and SLA, track and trend call volume history, and present production reports and data analysis. Main Responsibilities: - Manage...

About the job Retail Agent **Join the Orange Team and Be a Part of Our Success!** Are you passionate about providing outstanding customer service and eager to help people find the perfect solutions? At Orange, we're looking for friendly and motivated individuals to join our dynamic team as Retail Agents. If you enjoy working with customers, have good sales...

NAOS Solutions is seeking a dedicated **Collection Agent** to join our team. As a Collection Agent, you will be responsible for contacting customers to collect overdue payments and resolve outstanding issues. - Negotiate payment plans and settlements with customers - Maintain accurate records of customer interactions and payment status - Provide excellent...

**Sutherland Global Services** | Cairo, Egypt **About the Role**: Join our dynamic team at Sutherland Global Services and become a vital part of providing exceptional customer service. As an English Call Center Agent, you'll be the first point of contact for our clients, handling inquiries and resolving issues with professionalism and...

**Call Center Agent - US Account** **Sutherland Global Services** New Cairo, Egypt **About the Role**: Are you a fluent English speaker with a passion for customer service? Sutherland Global Services is seeking talented Call Center Agents to join our dynamic team in New Cairo. This role offers competitive compensation, excellent benefits, and the...

We are seeking a motivated and flexible Call Center Team Leader to join our dynamic team, overseeing a medical client account. Must be: - Completed university degree, with minimum 2 years as a team leader/ MSE. - Completed military service (for Males) - Excellent communication skills, excellent written and spoken English. **Key Responsibilities**: - Lead...