Me Contact Center Agent Gsc's

2 months ago


القاهرة, Egypt HSBC Full time

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **GSC HBME **CONTACT CENTRE**

**Principal responsibilities**

**Impact on the Business**
- Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products

**Customers / Stakeholders**
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
- Generating customer loyalty through strong knowledge of key products and services
- Owns and resolves issues and understands how and when to escalate

**Leadership & Teamwork**
- Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst team

**Operational Effectiveness & Control***
- Knowledge of Group compliance, Operational Risk and SOX (Sarbanes
- Oxley Requirements) for RBWM Centres
- Maintains HSBC internal control standards
- Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
Requirements
- Must be university graduate in any discipline
- Must be Fluent English Speaker
- Must be Cairo Resident
- Open to working flexible and overnight shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy

**You’ll achieve more when you join HSBC.**

**Issued By HSBC Electronic Data Processing (Egypt) Private LTD



  • القاهرة, Egypt HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Contact Center Agent

    3 months ago


    القاهرة, Egypt HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Contact Center Agent

    3 weeks ago


    القاهرة, Egypt Nestlé Full time

    **Contact Center Agent - French Speaker** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS...

  • Contact Center Agent

    2 weeks ago


    القاهرة الجديدة, Egypt Teleperformance Full time

    _**Unlock endless possibilities for growth in your career at Teleperformance! **_ - We're hiring _**full-time, onsite**_ _Call Center Agents to start immediately. _ - **Location: New Cairo / One Kattameya / Mohandseen**_ - **Role**:_ - Handling customers' inquiries and maintaining customer satisfaction. _ - **Qualifications**:_ - Fluency in English is a MUST...

  • B2b Procare Associate

    3 weeks ago


    القاهرة, Egypt Nestlé Full time

    **B2B ProCare Associate (Contact Center) - English Speaker** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality...

  • Call Center Agent

    3 months ago


    القاهرة, Egypt Teleperformance Full time

    **Company Description** Teleperformance is a global digital business services company committed to supporting communities, clients, and the environment. We provide advanced, digitally-powered business services to streamline operations for the world's leading brands. **Role Description** This is a full-time on-site role for a Call Center Agent located in...


  • القاهرة, Egypt HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Contact Center Manager

    4 months ago


    القاهرة, Egypt Tafaseel Full time

    A BPO (Business Process Outsourcing) Contact Center Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: - ** Team Management**: Recruit, train, and develop a team...


  • القاهرة, Egypt HSBC Full time

    -Job description **Business: Contact Center** **Role Title**:UKCC Senior Department Manager GSC’s** **Location **_(Country / City )_**: Egypt** **Why join us?** - Coach, motivate and lead a team to deliver excellent customer service and sales propositions to a wide range of HSBC RBWM local and international customers whilst ensuring the cost...


  • القاهرة, Egypt Tafaseel Full time

    **Job Summary**: The Contact Center Team Lead is responsible for managing and overseeing the daily operations of a team of customer service representatives (CSRs) within the organization's contact center. This role serves as the primary point of contact for the team, ensuring efficient workflow, high-quality customer service, and continuous performance...

  • Training Specialist

    4 months ago


    القاهرة, Egypt Tafaseel Full time

    **Job Summary**: The Contact Center Trainer is responsible for designing, delivering, and evaluating training programs to ensure that customer service representatives (CSRs) are equipped with the necessary knowledge, skills, and tools to provide exceptional customer service. This role is instrumental in onboarding new hires, facilitating ongoing training,...

  • Call Center Agent

    4 weeks ago


    القاهرة, Egypt SamTech Group Full time

    J**ob Description: Call Center Agent Female - Real Estate Sector (High Command of English Language)** **Position Overview**: **Key Responsibilities**: - ** Customer Interaction**: - Handle inbound and outbound calls professionally and efficiently. - Respond to customer inquiries regarding property listings, availability, pricing, and other real...

  • Outbound Agent

    4 months ago


    القاهرة, Egypt Etisal International Group Full time

    We're looking for enthusiastic and dedicated individuals to join our team **for a new lunching account serving Middle East**. If you're passionate about helping others and seeking a rewarding career, we want to hear from you! **1-Customer Experience Specialist** **2-Telesales/Telemarketing Agent (Not Cold Calling)*What We Offer**:* - *Net Salary: 12,000...

  • Call Center Agent

    2 months ago


    القاهرة, Egypt Prime scan and lab Full time

    **Prime Scan and Lab is Hiring: Call Center Agents** **Qualifications**: - Fresh graduates are encouraged to apply. - 0-1 year of experience in a similar role. - Strong communication, selling, negotiation, and problem-solving skills. - Ability to handle customer inquiries with a positive and professional attitude. - Presentable and customer-oriented. Join...


  • القاهرة, Egypt Tafaseel Full time

    **Job Summary**: The Contact Center Quality Assurance Specialist is responsible for monitoring, evaluating, and improving the quality of customer service provided by the organization's contact center. This role is essential in ensuring that customer interactions meet or exceed established performance standards, adhere to company policies and procedures, and...


  • القاهرة, Egypt A Leading Investment Company In UAE Full time

    The Role Job Description The Job holder is responsible for managing, tracking, and following up on all attendance related issues within their specified department(s), and provide analysis of skill assignment and impact to staffing and SLA, track and trend call volume history, and present production reports and data analysis. Main Responsibilities: - Manage...

  • Call Center Agent

    2 months ago


    القاهرة الجديدة, Egypt Teleperformance Full time

    _**Unlock endless possibilities for growth in your career!**_ - Teleperformance is hiring _**full-time, onsite**_ _Call Center Agents to start immediately._ - **Location**:_ - **New Cairo (Tagmoa), Cairo**_ - **Role**:_ - Handling customers' inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - _Fluency in English is a MUST_ - _Required...

  • Quality Associate

    3 months ago


    القاهرة, Egypt Emprego EG Full time

    The Role **Requirements**: Personal Skills - Bachelor's degree in business administration or any other related field. - 1 year of experience as a quality specialist in the call center filed. - Hands on experience with Microsoft Office. - Knowledge of client and customer requirements. - Excellent verbal and written communication skills - Strong organizational...

  • Operations Manager

    1 week ago


    القاهرة, Egypt HSBC Full time

    Job description**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling...

  • Call Center Agent

    2 weeks ago


    القاهرة الجديدة, Egypt Teleperformance Full time

    _**Unlock endless possibilities for growth in your career at Teleperformance! **_ - We're hiring _**full-time, onsite**_ _Call Center Agents to start immediately. _ - **Location: New Cairo, Cairo**_ - **Role**:_ - Handling customers' inquiries and maintaining customer satisfaction. _ - **Qualifications**:_ - Fluency in English is a MUST _ - Required English...