Call Center Agent

3 days ago

القاهرة, Egypt SamTech Group Full time

J**ob Description: Call Center Agent Female - Real Estate Sector (High Command of English Language)**

**Position Overview**:
**Key Responsibilities**:

- ** Customer Interaction**:

- Handle inbound and outbound calls professionally and efficiently.
- Respond to customer inquiries regarding property listings, availability, pricing, and other real estate-related information.
- Address and resolve customer concerns or escalate issues to the appropriate department when necessary.
- ** Lead Generation and Qualification**:

- Contact potential leads from marketing campaigns or referrals and assess their real estate needs.
- Qualify prospects by identifying their preferences, budget, and timelines.
- Schedule property viewings and meetings for sales agents when required.
- ** Client Relationship Management**:

- Maintain strong relationships with existing and prospective clients.
- Provide regular updates and follow-ups to ensure customer satisfaction.
- Collect and manage client feedback to improve service delivery.
- ** Administrative Tasks**:

- Record and update client details, interactions, and inquiries in the CRM system.
- Prepare call reports, summaries, and follow-up notes.
- Assist with documentation and coordination for property deals as needed.
- ** Market Knowledge**:

- Stay informed about current real estate market trends, property listings, and industry updates.
- Communicate property features and benefits effectively to clients.

**Qualifications and Skills**:

- ** Language Skills**:

- High command of the English language, both written and spoken.
- Strong listening, negotiation, and persuasion skills.
- ** Experience**:

- Previous experience in a call center, customer service real estate role is mandatory.
- T**echnical Proficiency**:

- Familiarity with CRM systems, Microsoft Office Suite, and call center tools.
- Ability to quickly learn and adapt to new technologies.
- ** Interpersonal Skills**:

- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and manage multiple tasks effectively.
- Strong problem-solving and conflict-resolution abilities.
- ** Education**:

- Bachelor’s degree in Business, Real Estate, or a related field.

**Why Join Us?**
Be part of a dynamic and fast-growing real estate company where your skills and dedication will directly contribute to connecting clients with their dream properties. We value innovation, teamwork, and exceptional customer experiences.

4o

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