Operations Manager
1 week ago
Job description**Some careers have more impact than others.**
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of **Operations Manager -**Wholesale Servicing Operations, GSC Egypt.**
**Principal responsibilities**:
- Manages achievement of performance targets, prevents and mitigates operational losses and utilizes budget and resources within established requirements.
- Develops and implements process management and improvement initiatives to sustain acceptable degree of required performance and achieve business trust.
- Sets and re-evaluates process quality, efficiency and effectiveness of targets, ensuring that performance targets are met, monitors and evaluates customer service levels within their area of operation.
- Ensures knowledge retention in the process by continuously developing and training staff and development of succession plan for all roles, ensuring continuity of service and operational excellence.
- Identifies and manages Operational Risk within the department. Ensures the accuracy and completeness of Management Information and evaluates current procedures and implementing process improvements.
- Ensures the development and implementation of a team and department development plan, addressing the key development areas for the Agent and AMO roles.
- Knowledge of the Business Continuity Plan (BCP) for the business, and of Group compliance, Operational Risk and SOX (Sarbanes
- Oxley Requirements) for Group Centres (GSC’s).
- Assists in the implementation of the Group compliance policy locally by containing compliance risk in liaison with the relevant Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.
Requirements- Extensive years of experience with multiple years of proven people management experience and communication skills with progressive customer service experience or equivalent.
- Spoken & Written English language skills - / (French is a PLUS), excellent interpersonal, oral and written communication skills required.
- Proven leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills.
- Thorough understanding of the importance in maintaining and expanding account relationships.
- Problem solving, decision making skills and Work force management Knowledge.
- Experience of coaching, mentoring, developing others and motivation skills.
- Excellent excel /PPT knowledge and analytical skills. Transformation/ automation /OPEX understanding.
- Handling different stakeholders and high level of flexibility and agility for change.
**You’ll achieve more when you join HSBC.**
**Issued By HSBC Electronic Data Processing (Egypt) Private LTD
-
Operations Manager
3 weeks ago
القاهرة, Egypt SWATX Full time**Key Responsibilities**: - **Operational Oversight**: - Manage and optimize day-to-day operations, ensuring high productivity and efficiency. - Develop and enforce operational policies and procedures. - **Team Management**: - Lead, mentor, and manage cross-functional teams to achieve performance targets. - Foster a collaborative and performance-driven...
-
Operations Manager
4 months ago
القاهرة, Egypt PaxeraHealth Full timeThe Operations Manager will oversee daily operations, ensuring efficient business processes across departments. This role focuses on optimizing performance, driving operational excellence, and supporting strategic goals. **Key Responsibilities**: - ** Operational Oversight**: Manage daily operations, aligning them with strategic objectives. - ** Project...
-
Operations Manager
2 months ago
القاهرة, Egypt Ethics HR Full timeManagement of planned, reactive, and incidental works delivery for safety, traffic, housekeeping, waste management and pest control, customer experience, and tenant relations. - Responsible for coordinating mall operating requirements over the duration of the current expansion project; Responsible for communicating project timelines to all relevant team...
-
Operation Manager
3 months ago
القاهرة, Egypt Digital vibes marketing Full timeResponsibilities: Overseeing Daily Operations: Supervise all operational activities to ensure smooth execution of advertising and marketing campaigns. Ensure internal operations align with quality standards and deadlines. Strategic Planning: Contribute to the development of operational strategies in line with the agency’s goals. Identify operational...
-
Operations Manager
2 weeks ago
القاهرة, Egypt Global Study UK Full time**About us** Global Study UK is a recruitment agency supporting students in the MENA region. We organise recruitment events in the region we work in. We manage 15 branches from the head office in London **Job description** In this job, you will be joining a growing company, who's operations team are growing at a rapid rate. You will be joining the Office...
-
Is Operation Manager
4 months ago
القاهرة, Egypt Coptic Orphans Full time**IS Operation manager** **Purpose of the Job** The IS Operation Manager is a key role within the Information Technology department at Coptic Orphans, responsible for tactical operational management of the IS Operation functions, The incumbent will be responsible for leading and managing IS Operation team, managing and tracking all the operation tasks,...
-
Operations Manager
10 hours ago
القاهرة, Egypt Tahalip Academy Full time**Job Summary** The Operations Manager will oversee and direct the company's day-to-day operations, ensuring efficiency and effectiveness in all aspects of the business. **Responsibilities** - Develop and implement operational strategies, policies, and procedures to improve overall efficiency - Manage and optimize operational processes to enhance...
-
Operations Manager
6 days ago
القاهرة الجديدة, Egypt NAOS Solutions Full timeNAOS Solutions is seeking a dedicated Operations Manager to join our team. As the Operations Manager, you will play a crucial role in overseeing daily operations, optimizing processes, and ensuring efficiency within the department. Lead and manage a team of professionals to achieve departmental goals Develop and implement strategies to improve operational...
-
Operations Manager
3 months ago
القاهرة, Egypt Mobile Mobile Orlando Full time**Job Title**: Operations Manager **Location**: Remote **Job Type**: Full-time **Working Hours**: 11 AM to 9 PM EST **Salary**: $700 per month + commissions on sales **About Us**: We are a dynamic company looking to expand our reach and impact. As we grow, we are seeking a highly motivated **Operations Manager** to lead our efforts in generating new...
-
Operational Excellence Manager
3 months ago
القاهرة, Egypt Majid Al Futtaim Full timeDescription **JOB TITLE** Operational Excellence Manager | Majid Al Futtaim Global Solutions Egypt **ROLE SUMMARY** The Operational Excellence Manager has a key role in driving process and operational improvement initiatives in the HC Operations Function as part of the Human Capital Delivery. Your expertise in process improvement and operational excellence...
-
Operation and Maintenance Manager
4 months ago
القاهرة, Egypt Colas Full time**Opportunity Description**: Key Responsibilities: - Develop and implement comprehensive operation and maintenance strategies to ensure the smooth and reliable operation of rail and metro systems, including rolling stock, tracks, signaling, and other infrastructure components. - Lead and mentor a team of maintenance supervisors, technicians, and operational...
-
Operational Manager
1 month ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: Job Purpose: A Senior Operations Manager is responsible for overseeing and managing the day-to-day operations within a Global Customer Support Team. They should have a strong understanding of business operations and be able to develop and implement strategies to improve efficiency, productivity, and profitability. They are responsible for...
-
Senior Operations Manager
4 months ago
القاهرة, Egypt Tafaseel Full time**_Brief:_** A BPO (Business Process Outsourcing) Senior Operations Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Senior Operations Manager manages a team of managers and ensures that service level agreements are met or exceeded. **_ Key Responsibilities:_** - Manage a team of managers and...
-
Senior Operations Manager
2 months ago
القاهرة, Egypt Dubizzle MENA Full timedubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...
-
Operation & Maintenance Manager
2 months ago
القاهرة, Egypt SYSTRA Full time: SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the...
-
Manager, Sales Operations
3 months ago
القاهرة, Egypt Majid Al Futtaim Full timeDescription **JOB TITLE** Manager, Sales Operations | MAF Properties | Development Business Unit **ROLE SUMMARY** The Sales Operations Manager will oversee and ensure operational compliance and efficiency in managing the project’s property bookings, down-payment mechanisms, and adherence to project Service level Agreements and regulations. This role will...
-
Operations & HR Manager
2 months ago
القاهرة, Egypt AESG Full timeAESG is an international specialist consultancy, engineering, and advisory firm, with offices across the UK, UAE, Saudi Arabia, Australia, South Africa, Egypt and Singapore dedicated to help solve our clients greatest challenges, through collaboration, innovation, and advanced technical solutions. With unparalleled experience, gained from working on hundreds...
-
Operations Project Manager
4 months ago
القاهرة, Egypt Allianz Partners Full time**Overview** The Operations Project Manager is responsible to supervise handling operations activities for efficient process monitoring and responding to clients according to set quality & performance standards of the Health Operations. The incumbent will support Egypt HOO in handling the Ops platform (TPA & IPMI) in co-ordination with the Functional...
-
Operational Excellence Manager
3 months ago
القاهرة, Egypt Ericsson Full time**Join our Team**: **About this opportunity**: We are now looking for a Operational Excellence Manager in Market Area Middle East and Africa who will be responsible for translating strategic plans into actionable initiatives and ensuring their successful implementation across the organization. This role involves coordinating with various departments,...
-
Manager, Programme and Operations
3 weeks ago
القاهرة, Egypt International Federation of Red Cross and Red Crescent Societies Full time**Vacancy No.** S11467 **Contract Type** International **Application Deadline** 16-Dec-2024 **Job Posted on** 02-Dec-2024 **Country** EGYPT **Duty Station** Cairo, Egypt **Duty Station Status** Family Duty Station **Duration** 12 months **Accompanied Status** Accompanied **Grade** D2 **Organizational Context**: The International...