Freelance Call Center

4 months ago


القاهرة, Egypt Dieture Full time

**Role Overview**:
As a Senior Call Center Agent, you will be the primary point of contact for customers contacting our company. You will handle inbound and outbound calls, providing exceptional customer service, resolving issues, and promoting our products or services. Your goal is to ensure customer satisfaction and maintain a positive company image.

**Key Responsibilities**:

- Respond to customer inquiries, questions, and concerns in a professional and courteous manner.
- Contact customers for sales, surveys, or follow-up purposes.
- Offer information about products, services, and company policies as needed.
- Address and resolve customer issues or complaints efficiently and effectively.
- Accurately document call details, customer interactions, and outcomes in the database.
- Identify opportunities to upsell or cross-sell products and services.
- Achieve individual and team performance targets, such as call handling time and customer satisfaction ratings.
- Keep up to date with company products, services, and policies to provide accurate information.
- Adhere to company policies, industry regulations, and legal requirements.
- Other duties as assigned.


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