Contact Centre Engineer

**Contact Center Supervisor** **POSITION SNAPSHOT** Company: Nestlé Business Services Location: Cairo, Egypt. **Position Summary** **'The Supervisor is responsible for managing and overseeing day-to-day Contact Center operations, functions and duties ensuring adherence to global service level standards and metrics. They review, challenge, and evolve...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

**About Us**: SmartSetter is a trailblazing real estate technology company renowned for its innovative solutions and fast-paced environment. We specialize in revolutionizing outbound recruiting calls for real estate brokers by providing cutting-edge services. With a proven track record of over 4 million successful conversations with real estate...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

-Job description**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling...

JOB TITLE: Centre of Excellence Director MEA DEPARTMENT: Centre of Excellence REPORTING TO: President MEA & APAC REGION: MEA ADDITIONAL INFO: Travel within the MEA region will be required. PURPOSE OF POSITION To drive the delivery of GVR MEA’s Centre of Excellence strategic objectives by leading execution on project management, supply chain, service...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

**Role purpose**: The Application Architect collaborates closely with: - Team colleagues for network and infrastructure architecture to ensure that the various architecture aspects tie into each other - TSSC team for implementation of the architecture guidelines **Key accountabilities and decision ownership**: - Support service transition projects in...

At Sumegre, IT engineers are the back-end experts protecting our privacy and ensuring our security. Always keen to improve the front-line user experience, they provide on-demand user support. Our IT team has an in-depth understanding of computer software, hardware, and networks. Thus, they ensure that our technology infrastructure runs smoothly and...

As an Associate Infrastructure Engineer at Sumerge, you will play a crucial role in supporting our infrastructure team in building, maintaining, and optimizing our IT infrastructure for various projects and internal operations. You'll be exposed to a wide array of technologies and platforms, allowing you to develop your skills in system administration, cloud...

Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: - Ensure the highest...

**Sales Service Engineer Egypt**: - Functional area: Sales- Country: Egypt- City: Cairo- Company name: Atlas Copco Services s.r.o.- Date of posting: Sep 27, 2024**Your Responsibilities...** - Market analysis; - Monitor the market activities and market needs in the territory, store the information in a searchable manner accessible to management, and provide...

Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: - Ensure the highest...

**Industry**: IT Software - **Reporting Line**: SDM-Head of Nearshore Centre - **Employment Type**: Full Time - Annual Contract - **Level**: Senior - **Location**: Cairo Office, New Cairo. - **Job Function**: Technical Position We're seeking a proficient **Security Engineer** to join our team at Crossworkers. In this position, you will be responsible for...

**Overall Role Purpose**: Ensure consistent and best-in-class customer services (24 x 7 in applicable countries) to DHL Customers through effective planning, management, and staffing, supported by the deployment of appropriate enabling technologies, within the Customer Contact Centre environment. **Accountabilities**: *** **Customer...

**Role purpose**: - Vodafone’s IP Engineering delivers connectivity to enable carrier grade services for customers across Mobile, Fixed, IT, Cloud and Corporate. The IP Engineering spans across all markets in Europe, Egypt and India, and within the Atlantic Cluster we deliver services to the UK, Ireland, Spain and Portugal. - The team specializes on the...

_At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. _ - And we need people like you to make it happen._ **_We empower you to reach your potential with opportunities to make an impact to be...

Manage the daily/weekly/monthly agenda and arrange the Clients timetable and appointments . - Prepare the required reports and documents. - File and update contact information of customers according to the required standards. - Writing mails to the correspondence. - if more senior, recruiting, training, and supervising junior staff. - Establish, develop,...

-Job description **Why join us**: Wholesale Servicing Operations supports 50+ countries on e-Channels Functional and operational support provided to the business covers end to end journey of the customers’ digital experience and is of varied complexity covering Contact Centers, General Processing and Project-Based Teams such as testing, implementation...

**Job Duties & Responsibilities**: 1. Lead the design and execution of complex data analysis projects, identifying trends, patterns, and actionable insights to support strategic decision-making. 2. Perform advanced exploratory data analysis using tools such as Python, or SQL. 3. Develop and implement statistical models and predictive analytics to solve...