Contact Center Agent

**Contact Center Agent** POSITION SNAPSHOT Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure...

**Contact Center Agent (Turkish Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the...

Elevate your career with us! Teleperformance is hiring Contact Center Agents to start immediately Location: New Cairo Qualifications: - Fluency in English is a MUST - Required English level: B2/C1 - Graduates ONLY Specifications - Rotational shifts - Rotational weekends (2 days off) - 9 working hours (including 1 hour break) **Benefits**: - Salary: Up...

**Contact Center Supervisor** **POSITION SNAPSHOT** Company: Nestlé Business Services Location: Cairo, Egypt. **Position Summary** **'The Supervisor is responsible for managing and overseeing day-to-day Contact Center operations, functions and duties ensuring adherence to global service level standards and metrics. They review, challenge, and evolve...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

**Role Description** This is a full-time on-site Contact Center role located in New Cairo. The Contact Center team at Teleperformance is responsible for providing excellent customer support, ensuring customer satisfaction, and delivering exceptional customer experiences on a daily basis. **Location: New Cairo (5th Settlement)** **Qualifications** -...

A BPO (Business Process Outsourcing) Contact Center Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: - ** Team Management**: Recruit, train, and develop a team...

-Job description**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling...

**Company Description** Leo Trading Agency is a specialized LLC in trading agencies and operates on a franchise model. Since July 2012, Leo has been a trusted partner of **Vodafone**, owning and operating 31 Vodafone express stores across Egypt. The company is involved in Import & Export and offers Outsourcing Recruitment services. **Role...

**Job Summary**: The Contact Center Team Lead is responsible for managing and overseeing the daily operations of a team of customer service representatives (CSRs) within the organization's contact center. This role serves as the primary point of contact for the team, ensuring efficient workflow, high-quality customer service, and continuous performance...

**Job Summary**: The Contact Center Trainer is responsible for designing, delivering, and evaluating training programs to ensure that customer service representatives (CSRs) are equipped with the necessary knowledge, skills, and tools to provide exceptional customer service. This role is instrumental in onboarding new hires, facilitating ongoing training,...

J**ob Description: Call Center Agent Female - Real Estate Sector (High Command of English Language)** **Position Overview**: **Key Responsibilities**: - ** Customer Interaction**: - Handle inbound and outbound calls professionally and efficiently. - Respond to customer inquiries regarding property listings, availability, pricing, and other real...

**Job Summary**: The Contact Center Quality Assurance Specialist is responsible for monitoring, evaluating, and improving the quality of customer service provided by the organization's contact center. This role is essential in ensuring that customer interactions meet or exceed established performance standards, adhere to company policies and procedures, and...

**Requirements**: English level B2 Quality experience as Quality for 1 year. Call Center and GSM (Mobile) background. Experience in the telecom industry (Accounts) is a must like ( Vodafone - Orange - AT&T ). COPC awareness and knowledge. **Benefits**: Profit share. Medical and social insurance. Attractive package. Pay: Up to E£100,000.00 per month

_**Unlock endless possibilities for growth in your career!**_ - Teleperformance is hiring _**full-time, onsite**_ _Call Center Agents to start immediately._ - **Location**:_ - **New Cairo (Tagmoa), Cairo**_ - **Role**:_ - Handling customers' inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - _Fluency in English is a MUST_ - _Required...

The Role **Requirements**: Personal Skills - Bachelor's degree in business administration or any other related field. - 1 year of experience as a quality specialist in the call center filed. - Hands on experience with Microsoft Office. - Knowledge of client and customer requirements. - Excellent verbal and written communication skills - Strong organizational...

**Role Overview**: As a Senior Call Center Agent, you will be the primary point of contact for customers contacting our company. You will handle inbound and outbound calls, providing exceptional customer service, resolving issues, and promoting our products or services. Your goal is to ensure customer satisfaction and maintain a positive company...

Teleperformance is a global digital business services company that delivers advanced, digitally-powered business services to streamline the operations of the world’s best brands. With a global scale and local presence, we are committed to supporting our communities, clients, and the environment. Role Description This is a full-time on-site role for a...

Design and implement contact center solutions, including telephony systems, interactive voice response (IVR), Automatic Call Distributor (ACD), and omnichannel support. - Perform routine maintenance, upgrades, and troubleshooting of contact center infrastructure to ensure continuous operation. - Monitor contact center performance metrics, analyze data, and...

Design and implement contact center solutions, including telephony systems, interactive voice response (IVR), Automatic Call Distributor (ACD), and omnichannel support. - Perform routine maintenance, upgrades, and troubleshooting of contact center infrastructure to ensure continuous operation. - Monitor contact center performance metrics, analyze data, and...