Contact Center Supervisor

**Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (HRBS & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure the accuracy and...

**Contact Center Agent** POSITION SNAPSHOT Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure...

A BPO (Business Process Outsourcing) Contact Center Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: - ** Team Management**: Recruit, train, and develop a team...

**Job Summary**: The Contact Center Team Lead is responsible for managing and overseeing the daily operations of a team of customer service representatives (CSRs) within the organization's contact center. This role serves as the primary point of contact for the team, ensuring efficient workflow, high-quality customer service, and continuous performance...

**Job Summary**: The Contact Center Trainer is responsible for designing, delivering, and evaluating training programs to ensure that customer service representatives (CSRs) are equipped with the necessary knowledge, skills, and tools to provide exceptional customer service. This role is instrumental in onboarding new hires, facilitating ongoing training,...

Elevate your career with us! Teleperformance is hiring Contact Center Agents to start immediately Location: New Cairo Qualifications: - Fluency in English is a MUST - Required English level: B2/C1 - Graduates ONLY Specifications - Rotational shifts - Rotational weekends (2 days off) - 9 working hours (including 1 hour break) **Benefits**: - Salary: Up...

**Contact Center Agent (Turkish Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the...

**Job Summary**: The Contact Center Quality Assurance Specialist is responsible for monitoring, evaluating, and improving the quality of customer service provided by the organization's contact center. This role is essential in ensuring that customer interactions meet or exceed established performance standards, adhere to company policies and procedures, and...

The Role **Requirements**: Personal Skills - Bachelor's degree in business administration or any other related field. - 1 year of experience as a quality specialist in the call center filed. - Hands on experience with Microsoft Office. - Knowledge of client and customer requirements. - Excellent verbal and written communication skills - Strong organizational...

-Job description**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling...

**Job Duties & Responsibilities**: 1. Manage, mentor, and guide a team of Business Analysts and Senior Business Analysts, providing regular coaching and performance feedback to ensure professional growth and high-quality outputs. 2. Oversee the planning, execution, and delivery of business analysis activities for multiple projects, ensuring alignment with...

Design and implement contact center solutions, including telephony systems, interactive voice response (IVR), Automatic Call Distributor (ACD), and omnichannel support. - Perform routine maintenance, upgrades, and troubleshooting of contact center infrastructure to ensure continuous operation. - Monitor contact center performance metrics, analyze data, and...

_**Unlock endless possibilities for growth in your career at Teleperformance!**_ - We're hiring _**full-time, onsite**_ _Call Center Agents to start immediately. _ - **Location: New Cairo / One Kattameya / Mohandseen**_ - **Role**:_ - Handling customers' inquiries and maintaining customer satisfaction. _ - **Qualifications**:_ - Fluency in English is a MUST...

Job Duties & Responsibilities: 1. Define and lead the execution of a long-term strategic roadmap for integrating AI/ML technologies into enterprise processes, ensuring measurable business impact. 2. Drive the strategic vision, planning, and execution of AI/ML initiatives to support enterprise-wide business transformation and innovation. 3. Lead the...

The Role Job Description - Oversee the performance of lawyers to ensure effective performance and collaboration - Develop and implement strategies for managing legal claims, disputes, and prioritizing legal actions - Represent the company in court and before legal authorities, attending hearings and public prosecutor investigations as needed - Review and...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

Job Duties & Responsibilities: 3. Supervise the implementation of retrieval-augmented generation (RAG) systems, integrating LLMs with organizational knowledge bases and databases. 4. Manage, mentor, and develop a high-performing team of AI/ML Developers and Senior Developers, fostering a culture of collaboration and excellence. 5. Oversee the delivery of...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

Basic Qualifications - Multi skilled in electrical/mechanical engineering discipline with at least 4-5 years’ experience. - Understanding of OEE and equipment performance metrics. - Knowledge of MEP - Experience with building maintenance and facility maintenance. - Experiance with conveyor types and systems. - Knowledge of Statutory Compliance...

Maintain specified inventory and order merchandise - Weekly planning and assignment of responsibilities - Develop and execute sales strategies to achieve revenue targets for the Super Market. - Monitor sales performance, analyze data, and identify areas for improvement. - Build and maintain strong relationships with key clients, negotiating contracts and...