Contact Center

**Role Description** This is a full-time on-site Contact Center role located in New Cairo. The Contact Center team at Teleperformance is responsible for providing excellent customer support, ensuring customer satisfaction, and delivering exceptional customer experiences on a daily basis. **Location: New Cairo (5th Settlement)** **Qualifications** -...

**Contact Center Agent** POSITION SNAPSHOT Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure...

A BPO (Business Process Outsourcing) Contact Center Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: - ** Team Management**: Recruit, train, and develop a team...

**Contact Center Supervisor** **POSITION SNAPSHOT** Company: Nestlé Business Services Location: Cairo, Egypt. **Position Summary** **'The Supervisor is responsible for managing and overseeing day-to-day Contact Center operations, functions and duties ensuring adherence to global service level standards and metrics. They review, challenge, and evolve...

**Job Summary**: The Contact Center Team Lead is responsible for managing and overseeing the daily operations of a team of customer service representatives (CSRs) within the organization's contact center. This role serves as the primary point of contact for the team, ensuring efficient workflow, high-quality customer service, and continuous performance...

**Job Summary**: The Contact Center Trainer is responsible for designing, delivering, and evaluating training programs to ensure that customer service representatives (CSRs) are equipped with the necessary knowledge, skills, and tools to provide exceptional customer service. This role is instrumental in onboarding new hires, facilitating ongoing training,...

**Contact Center Agent (Turkish Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the...

**Job Summary**: The Contact Center Quality Assurance Specialist is responsible for monitoring, evaluating, and improving the quality of customer service provided by the organization's contact center. This role is essential in ensuring that customer interactions meet or exceed established performance standards, adhere to company policies and procedures, and...

**Requirements**: English level B2 Quality experience as Quality for 1 year. Call Center and GSM (Mobile) background. Experience in the telecom industry (Accounts) is a must like ( Vodafone - Orange - AT&T ). COPC awareness and knowledge. **Benefits**: Profit share. Medical and social insurance. Attractive package. Pay: Up to E£100,000.00 per month

The Role **Requirements**: Personal Skills - Bachelor's degree in business administration or any other related field. - 1 year of experience as a quality specialist in the call center filed. - Hands on experience with Microsoft Office. - Knowledge of client and customer requirements. - Excellent verbal and written communication skills - Strong organizational...

-Job description**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling...

Design and implement contact center solutions, including telephony systems, interactive voice response (IVR), Automatic Call Distributor (ACD), and omnichannel support. - Perform routine maintenance, upgrades, and troubleshooting of contact center infrastructure to ensure continuous operation. - Monitor contact center performance metrics, analyze data, and...

Design and implement contact center solutions, including telephony systems, interactive voice response (IVR), Automatic Call Distributor (ACD), and omnichannel support. - Perform routine maintenance, upgrades, and troubleshooting of contact center infrastructure to ensure continuous operation. - Monitor contact center performance metrics, analyze data, and...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

**Role Overview**: As a Senior Call Center Agent, you will be the primary point of contact for customers contacting our company. You will handle inbound and outbound calls, providing exceptional customer service, resolving issues, and promoting our products or services. Your goal is to ensure customer satisfaction and maintain a positive company...

**Job Duties & Responsibilities**: 1. Manage, mentor, and guide a team of Business Analysts and Senior Business Analysts, providing regular coaching and performance feedback to ensure professional growth and high-quality outputs. 2. Oversee the planning, execution, and delivery of business analysis activities for multiple projects, ensuring alignment with...

**Job Duties & Responsibilities**: 1. Lead the design and execution of complex data analysis projects, identifying trends, patterns, and actionable insights to support strategic decision-making. 2. Perform advanced exploratory data analysis using tools such as Python, or SQL. 3. Develop and implement statistical models and predictive analytics to solve...

The Role Job Description The Job holder is responsible for managing, tracking, and following up on all attendance related issues within their specified department(s), and provide analysis of skill assignment and impact to staffing and SLA, track and trend call volume history, and present production reports and data analysis. Main Responsibilities: - Manage...

Teleperformance is a global digital business services company committed to supporting communities, clients, and the environment. We provide advanced, digitally-powered business services to streamline operations for the world's leading brands. **Role Description** This is a full-time on-site role for a Customer Support Specialist located in Cairo, Egypt....