Contact Center Team Leader

**Contact Center Supervisor** **POSITION SNAPSHOT** Company: Nestlé Business Services Location: Cairo, Egypt. **Position Summary** **'The Supervisor is responsible for managing and overseeing day-to-day Contact Center operations, functions and duties ensuring adherence to global service level standards and metrics. They review, challenge, and evolve...

We are seeking a motivated and flexible Call Center Team Leader to join our dynamic team, overseeing a medical client account. Must be: - Completed university degree, with minimum 2 years as a team leader/ MSE. - Completed military service (for Males) - Excellent communication skills, excellent written and spoken English. **Key Responsibilities**: - Lead...

A BPO (Business Process Outsourcing) Contact Center Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: - ** Team Management**: Recruit, train, and develop a team...

**Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (HRBS & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure the accuracy and...

**Contact Center Agent** POSITION SNAPSHOT Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure...

Ensuring all transport plans are executed effectively and efficiently. - Supervising, training, and supporting a team of drivers. - Maintaining compliance with all guidelines regarding safety protocols. - Developing and maintaining strong relationships with clients. Job Requirements Utilizing your expertise to maximize delivery efficiency. - ** Overseeing...

**Job Summary**: The Contact Center Trainer is responsible for designing, delivering, and evaluating training programs to ensure that customer service representatives (CSRs) are equipped with the necessary knowledge, skills, and tools to provide exceptional customer service. This role is instrumental in onboarding new hires, facilitating ongoing training,...

**Job Summary**: The Contact Center Quality Assurance Specialist is responsible for monitoring, evaluating, and improving the quality of customer service provided by the organization's contact center. This role is essential in ensuring that customer interactions meet or exceed established performance standards, adhere to company policies and procedures, and...

Elevate your career with us! Teleperformance is hiring Contact Center Agents to start immediately Location: New Cairo Qualifications: - Fluency in English is a MUST - Required English level: B2/C1 - Graduates ONLY Specifications - Rotational shifts - Rotational weekends (2 days off) - 9 working hours (including 1 hour break) **Benefits**: - Salary: Up...

**Main Tasks**: - Improve customer experiences and customer satisfaction by providing agents with the tools and skills required for effective handling of orders, transactions and complaint resolution. - Review and analyze performance trends of team members on a consistent basis. - Communicate performance results and goals to the team, providing constructive...

**Contact Center Agent (Turkish Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the...

The Role **Requirements**: Personal Skills - Bachelor's degree in business administration or any other related field. - 1 year of experience as a quality specialist in the call center filed. - Hands on experience with Microsoft Office. - Knowledge of client and customer requirements. - Excellent verbal and written communication skills - Strong organizational...

-Job description**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling...

Design and implement contact center solutions, including telephony systems, interactive voice response (IVR), Automatic Call Distributor (ACD), and omnichannel support. - Perform routine maintenance, upgrades, and troubleshooting of contact center infrastructure to ensure continuous operation. - Monitor contact center performance metrics, analyze data, and...

Monitoring customer complaints calls with customers. - Coaching call center agents to enhance the quality. - Monitor and present employees’ performance. - Develop and maintain documents for various processes, and assist in preparing appropriate development plans. **Areas the job impacts**: - Customer Support - Non-Voice Contact Center. - Customer...

_**Unlock endless possibilities for growth in your career at Teleperformance!**_ - We're hiring _**full-time, onsite**_ _Call Center Agents to start immediately. _ - **Location: New Cairo / One Kattameya / Mohandseen**_ - **Role**:_ - Handling customers' inquiries and maintaining customer satisfaction. _ - **Qualifications**:_ - Fluency in English is a MUST...

**Join our Team**: **About this opportunity**: We are seeking a highly motivated and experienced Data Center Technician Manager to lead the operations and maintenance of our telecommunications data centers. This critical role will be responsible for ensuring the smooth running of the facility, including the active equipment (legacy and cloud nodes for RNC,...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

**Opportunity Description**: Job Title: BIM Team Leader Manager: BIM Manager **Responsibilities**: 1. Coordinate BIM team responsibilities 2. Participate in meetings with client and consultant to track BIM and coordination progress 3. Contribute to standardizing ACC workflows for information exchange between project parties 4. Assist in BIM standardization...

**Title**:Technical Recruitment Team Leader** **Industry: IT Software** **Reporting Line: Recruitment Manager** **Position Type: Full Time** **Level: Team Lead** **Location: Cairo Office, New Cairo** **Job Summary**: As a **Technical Recruiter **Team Leader at Crossworkers, you will play a pivotal role in sourcing, attracting, and hiring top-tier...