Contact Center Specialist

**Job Summary**: The Contact Center Quality Assurance Specialist is responsible for monitoring, evaluating, and improving the quality of customer service provided by the organization's contact center. This role is essential in ensuring that customer interactions meet or exceed established performance standards, adhere to company policies and procedures, and...

**Job Summary**: The Contact Center Trainer is responsible for designing, delivering, and evaluating training programs to ensure that customer service representatives (CSRs) are equipped with the necessary knowledge, skills, and tools to provide exceptional customer service. This role is instrumental in onboarding new hires, facilitating ongoing training,...

A BPO (Business Process Outsourcing) Contact Center Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: - ** Team Management**: Recruit, train, and develop a team...

The Role **Requirements**: Personal Skills - Bachelor's degree in business administration or any other related field. - 1 year of experience as a quality specialist in the call center filed. - Hands on experience with Microsoft Office. - Knowledge of client and customer requirements. - Excellent verbal and written communication skills - Strong organizational...

**Job Summary**: The Contact Center Team Lead is responsible for managing and overseeing the daily operations of a team of customer service representatives (CSRs) within the organization's contact center. This role serves as the primary point of contact for the team, ensuring efficient workflow, high-quality customer service, and continuous performance...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

**Role Purpose**: An expert level professional technical specialist for Data center Mobile & Fixed core infrastructure team, Technical mentor a team who is responsible for the E2E delivery of design, planning & optimization of technology center and energy saving Solution across different technologies & vendors. Liaise with different business domains to...

_Teleperformance is hiring for a #New_Launching_Account._ **Requirements**: - Fluent English Speakers (B2) - Flexible with rotational shifts - Flexible with night shifts - Previous experience is sales is preferred - No commitments in the upcoming year - Ready to start in September **Benefits**: - Basic Salary 9000EGP - KPIS 100 Euros - Medical...

**Role Overview**: As a Senior Call Center Agent, you will be the primary point of contact for customers contacting our company. You will handle inbound and outbound calls, providing exceptional customer service, resolving issues, and promoting our products or services. Your goal is to ensure customer satisfaction and maintain a positive company...

The Role Job Description The Job holder is responsible for managing, tracking, and following up on all attendance related issues within their specified department(s), and provide analysis of skill assignment and impact to staffing and SLA, track and trend call volume history, and present production reports and data analysis. Main Responsibilities: - Manage...

Fulfilment Specialist - Temporary **Job Description**: **Fulfilment Specialist** **Bupa Egypt, Cairo** **Full time (40 Hours)** Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at...

**Job Summary**: We are seeking a highly motivated and experienced Service Development Specialist to join our Customer Service Outsourcing Division. As a Service Development Specialist, you will be instrumental in designing, developing, and launching new service offerings that address the needs of our clients and enhance our market competitiveness. You will...

**Job Summary**: **Key Responsibilities**: - Provides accurate and detailed information regarding the hiring and relocation process. - Cooperates with sourcing and on-boarding teams to facilitate the recruitment process. - Coordinates the Interdepartmental Movements and Rehiring demands. - Uses and updates properly Recruitment tools and systems following...

As an Insurance Specialist, you will play a crucial role in conducting outbound calls to potential clients for insurance brokerage services. Your primary responsibility will be to engage with individuals to assess their insurance needs and provide them with tailored solutions. **Responsibilities**: - Conduct outbound calls to potential clients for...

**Sutherland Global Services** | Cairo, Egypt **About the Role**: Join our dynamic team at Sutherland Global Services and become a vital part of providing exceptional customer service. As an English Call Center Agent, you'll be the first point of contact for our clients, handling inquiries and resolving issues with professionalism and...

Job description **Job description** **JOB TITLE**: Customer Service Representative **SALARY**: Up to 15 K EGP depending on English level plus 1000 overnight allowance **LOCATION**: Fifth settlement / Mohandeseen Cairo, Egypt (from site) **ABOUT THE COMPANY**: - Teleperformance Egypt is a leading provider of customer service solutions, serving some of...

Responsibilities_: - Provide accurate and detailed information regarding the hiring and relocation process - Cooperate with sourcing and on-boarding teams to facilitate the recruitment process - Coordinate the Interdepartmental Movements and Rehiring demands - Use and update properly Recruitment tools and systems following business guidelines - Provide...

The Role Job Description - Maintain good relationships with banks and partners so that the business can maximize the value of those relationships - Identify key contacts at potential banks and partners to establish and foster a relationship - Can obtain B2B contracts with excellent management for the portfolio - Participate in one-on-one meetings with banks...

The Role Job Description - Partner with HRBPs and line managers to manage organizational changes or restructures to ensure proper implementation - Maintain up to date organizational charts and job descriptions for each function across AMAN Holding - Partnering with Raya Holding team to conduct job evaluation process - Overseeing performance management...