Business Operations Advisor
3 days ago
Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 500+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big
**Meet the team**
At Unifonic, our Clients Services team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.
As a Business Operations Advisor, you will be handling operational requests, platform management, account management tasks, and partially operational billing. In this role, you will foster a culture of continuous improvement and influence change at all levels within the department.
**Help us shape the future of communications by**:
- Customer System onboarding, off-boarding.
- Vendor System onboarding, off-boarding.
- Kick start customers’ accounts over the platform.
- Managing primary and subsidiary accounts.
- Managing platform access management.
- Managing balance, credit, and basic operation financials.
- Internal/External customer support.
- Sender registration across operators.
- Customer/Vendor Consumption reporting.
- Escalating bugs and technical issues.
- Customers and vendors' data sanity checks/governance.
**What you will bring**:
- Hands-on 3+ years of experience in the tech/telecom industry.
- Excellent in GSuite (Gmail, GDocs, GSheets, GSlides, etc).
- Experience in Reporting/BI Tools such as Tableau, and Kibana, as well as project management software like JIRA and Confluence.
- Bachelor's degree in Computer Engineering, Software Engineering, or other IT-related fields.
- ITIL Foundation Certified.
- Basic understanding of Telecommunications.
- Fluent in English and Arabic with excellent writing/editing and verbal communication skills.
**As a Unifone you will receive a range of benefits**:
- Competitive salary and bonus.
- Unifonic share scheme (we are all owners).
- 30 holiday days after your first anniversary.
- Your Birthday off
- Flexible working arrangements.
- Spend up to 10 weeks per year working from anywhere in the world
- Paid leave for new parents.
- Linkedin learning license.
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