Head of Business Operations
7 months ago
**About the role**:
Ensure end to end alignment of the operational model and improvement initiatives across practices in the region
Lean, Reliable & Robust Model
Contribute to improve handover processes between Build and Run on the customer contracts and particular services & solutions
Improved Customer Satisfaction & Business Growth
Set up & drive concrete initiatives to increase collaboration and process cooperation with all stakeholders (e.g. MSC’s, GPO’s, BU’s etc.)
Improved Collaboration, Agility & Simplification
Manage with Finance the budget preparation and Unit Cost/Financial improvements plans
Meet Budget & Financial objectives
Implement initiatives across practices with a specific focus on unit costing methodology
Improve Unit Costs (OTC) Trend
Identify process misalignment / gap & drive through GPOs org. necessary improvements
Reliable & Effective Processes
Prepare and support the monthly business reviews
Ensure Reporting as needed
Drive region value proposition supporting sales engagement. Ensure GDO expertise well known within Pre-sales & sales channel and correctly positioned in sales opportunity
Business Growth & Profitability
Manage Performance & Improvement plans
Meet Performance Objectives
Benchmark operational efficiency between countries and support them to implement best in class practices when required
Share & implement best practices
Support countries to manage their activities in an anticipation mode rather than a reactive mode
Define People Development plans to be ready for the future
Ensure Business is conducted in Compliance applicable laws and Anti-Corruption policies
100% Compliance
Build strong relationships with key stakeholders
Maintain healthy & friendly work environment
Manage Regional Vendors
Ensure best Vendor Performance & Compliance
Delegate for the Head of the Region in various project/activities
Accept & Manage Delegation for certain tasks
**About you**:
Excellent Communication & People Management skills
Strong Financial & Budget skills
Business Mindset
Results Oriented
Strategic Planning
Strong Analytical Skills
Strong Negotiation Skills
Well organized with the ability to work under pressure with mínimal supervision
Ability to interact with executives and as well ability to work on the working force
**Contract**:
Regular
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