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Head of Business Operations

4 weeks ago

مصر, Egypt Orange Business Full time

**About the role**:
Ensure end to end alignment of the operational model and improvement initiatives across practices in the region

Lean, Reliable & Robust Model

Contribute to improve handover processes between Build and Run on the customer contracts and particular services & solutions

Improved Customer Satisfaction & Business Growth

Set up & drive concrete initiatives to increase collaboration and process cooperation with all stakeholders (e.g. MSC’s, GPO’s, BU’s etc.)

Improved Collaboration, Agility & Simplification

Manage with Finance the budget preparation and Unit Cost/Financial improvements plans

Meet Budget & Financial objectives

Implement initiatives across practices with a specific focus on unit costing methodology

Improve Unit Costs (OTC) Trend

Identify process misalignment / gap & drive through GPOs org. necessary improvements

Reliable & Effective Processes

Prepare and support the monthly business reviews

Ensure Reporting as needed

Drive region value proposition supporting sales engagement. Ensure GDO expertise well known within Pre-sales & sales channel and correctly positioned in sales opportunity

Business Growth & Profitability

Manage Performance & Improvement plans

Meet Performance Objectives

Benchmark operational efficiency between countries and support them to implement best in class practices when required

Share & implement best practices

Support countries to manage their activities in an anticipation mode rather than a reactive mode

Define People Development plans to be ready for the future

Ensure Business is conducted in Compliance applicable laws and Anti-Corruption policies

100% Compliance

Build strong relationships with key stakeholders

Maintain healthy & friendly work environment

Manage Regional Vendors

Ensure best Vendor Performance & Compliance

Delegate for the Head of the Region in various project/activities

Accept & Manage Delegation for certain tasks

**About you**:
Excellent Communication & People Management skills

Strong Financial & Budget skills

Business Mindset

Results Oriented

Strategic Planning

Strong Analytical Skills

Strong Negotiation Skills

Well organized with the ability to work under pressure with mínimal supervision

Ability to interact with executives and as well ability to work on the working force

**Contract**:
Regular