Head of Ocb Service Desk

**About the role**: Reporting to the Head of Managed Cloud Services inside OCB Egypt. As the Head of the Hyperscalers Team under the Cloud Native Managed Services OCB Egypt organization, you will be responsible to ensure top quality operational management of all Build and Run Activities, plus full responsibility of Operation resources along the SREs and...

**Job Description**: - Provide expert technical support and assistance to end-users. - Diagnose and resolve hardware, software, and network issues promptly to minimize downtime and disruptions. - Interact with end-users in a professional, courteous manner, delivering excellent customer service and maintaining a positive attitude. - Log, track, and manage...

**Service Desk Analyst**: **Job Description**: Experience: 3-5 years Work Location: Egypt **Required Skills**:

**MAJOR RESPONSIBILITIES AND ACOUNTABILITIES** - Directly responsible for Trade Finance bottom-line P&L income. - Responsible of pricing trade finance products to ensure maximum profitability is met and the overall bank budget is achieved. - Responsible of reviewing the trade finance budget with finance on monthly basis for corporate banking and ensuring...

**Job** Details**: - Experience Needed: - 3 To 6 Years- Career Level: - Experienced (Non-Manager)- Education Level: - Bachelor's Degree- Gender: - Female- Salary: - Confidential- Job Categories:- Administration - Customer Service/Support**Skills And Tools**: - Administration- Customer Service- Customer Support- Office Management- Receptionist-...

**votre rôle**: - Accountable to achieve and exceed the agreed set of operational KPIs individually and collectively. - Manage the day-to-day activities of the Managed Applications Team and Application Specialists. - Ensure performance tracking and visibility to local management, and to the function lead on a regular basis, including a review of the team...

**How will you CONTRIBUTE and GROW?**: Within his/her role the "IT Service Desk Administrator" has to: Maintain HQ and Sites equipment and maintenance via pre scheduled visits 1- End User Support 2- Participation in Projects - Provide technical assistance and expertise to support the implementation of projects, ensuring successful project outcomes. -...

**About the role**: Reporting to the Head of Evolution Platforms Expertise Egypt. As the Head of the Hyperscalers Team under the Cloud Native organization, you will be responsible for ensuring top-quality operational management of all Build and Run Activities, plus full responsibility for Operation resources along the SREs and Operation Leads who will be...

**Role purpose**: To manage IT DE Service Desk support: All DE OPCO support -Handling the following service desk’s tasks as 1st line support through inbound and outbound calls and chat channel. - Ensuring Service Level Targets / Service Level Objectives within the SLA is met. - Measuring and Service Level Reporting for IT Services. - Own and manage the...

**Short Description**: Typical outputs: - Operational: - Ensure all targets and service level agreements are fulfilled - Collect and aggregate data for internal and external reporting - Run governance meetings - Listen carefully to customers and collect all required information on reported incident. - Handle Service Desk mailbox, ITRF, and any future...

**Job Information**: Industry - RetailWork Experience - 1-3 yearsSalary - 6875City - Maadi ,CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11728- End User Device Support. - Troubleshooting Network connectivity problems (LAN, WAN, WiFi). - Support Application (Outlook, Printing, Scanning ) - Hardware Support (Printers, MFP, Desk Phones ) -...

**Job Information**: Industry - RetailWork Experience - 1-3 yearsSalary - 6875City - 10th of RamadanState/Province - Ash SharqiyahCountry - EgyptZip/Postal Code - 44629- End User Device Support. - Troubleshooting Network connectivity problems (LAN, WAN, WiFi). - Support Application (Outlook, Printing, Scanning ) - Hardware Support (Printers, MFP, Desk Phones...

**Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

**Job Information**: Industry - RetailField - InfrastuctureField / Area - Support ServicesJob Category - ServiceDesk & HelpdeskWork Experience - 2-5 yearsCity - Nasr City, CairoState/Province - CairoCountry - EgyptZip/Postal Code - 11311- End User Device Support. - Troubleshooting Network connectivity problems (LAN, WAN, WiFi). - Support Application...

**Role purpose**: To manage IT Spain Service Desk support: All ES OPCO support -Handling the following service desk’s tasks for the Service Owner’s department via REMEDY including Problem Management, Incident Management, Change Management and Service Requests as well as interface with Spain market customers also SPOC between IT teams and business teams,...

We are seeking a Junior IT Help Desk Technician to join our team at Tagaddod. As a Junior IT Help Desk Technician, you will provide technical assistance to computer system users and respond to their inquiries. You will diagnose and resolve basic technical issues, install and configure computer hardware and software, and maintain records of repairs and...

**Role purpose**: - Operate and deliver world class services to Global Enterprises Customers (VGE footprint) - Managing DLM Day to day ordering, Pricing Update each Quarter, Monthly Billing report, Vendor management, Devices Forecast **Key accountabilities and decision ownership**: - Devices Forecast - Vendor management - Operation Support - Business...

**About the role**: **Incident Management**: - Coordinating deliverable for operation process Incident management, interfacing with DGPL operation OCB and OCB team - Responsibility for ensuring adherence to company policy, process & procedures - Interfacing with operation PO and GPL within CS&O - Provide figures to monthly performance dashboard KPI -...

Details Required Experience 4 - Department Customer Operations - Career LevelSenior Position Location Cairo **Skills**: Sql server Jira Linux Windows Bugs Reporting Web Testing Desktop Testing API testing Research Skills Analytical Skills MySQL Communication Problem Solving Security English Networks troubleshooting Technical Support customer...

Excellent Job Vacancy at Staff Arabia Head office in Egypt/ Cairo / Dokki Staff Arabia, A Human Resources consultancy firm is looking to hire an excellent caliber to fulfill the following position at Cairo offices: “Head of Payroll Outsourcing Services” Main Requirements: - Relevant University degree in Business or HR, MBA would be a plus - 7-10 years...