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IT Help Desk Administrator

5 months ago

Cairo, Egypt MetLife Full time

· Respond to requests for technical assistance in person, via phone, chat or email.

· Diagnose and resolve technical hardware and software issues.

· Follow up with employees to ensure complete resolution of issues.

· Coordinate with internal departments and external service providers to ensure solutions.

· Install, format and maintain desktop and laptop computers.

· Dealing on daily bases on service now ticketing system.

· Distinguishes between Incidents and Service Requests (Tasks) and complete requests within SLA.