IT Help Desk Technician

Responding to customer inquiries and providing technical support via phone, email or chatTroubleshooting hardware and software issuesDiagnosing and resolving network issuesDocumenting all issues and resolutions in our ticketing systemEscalating issues as necessary to senior-level techniciansCollaborating with team members to identify trends and implement...

Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to...

Provide firstline support to users for common computer software and network issues.Respond to user inquiries and troubleshoot problems via phone email or inperson.Document issues and resolutions in a ticketing system.Assist with account management tasks such as password resets.Identify problems that require escalation to a higher level of support.Provide...

**MultiCare** Egypt for Pharmaceutical Industries is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions. **MultiCare** is a...

·Position requires the ability to act as single point of contact for Financial customers with Incident Management Services·Accountable for continuously receiving and handling high volumes of customer calls·Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review...

Responding to requests for technical assistance in person, via phone, chat or emailDiagnosing and resolving first line technical hardware and software issuesResearching questions using available information resourcesAdvising user on appropriate actionFollowing standard help desk proceduresLogging all help desk interactionsAdminister help desk...

Provide technical assistance and support for incoming queries and issues related to software ERP System (Microsoft dynamics AX)Respond to queries either in person or over the phone.Write training manuals.Train computer users.Maintain daily performance of computer systems Microsoft dynamics AXRespond to email messages for customers seeking help.Ask questions...

Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems to ensure efficient & smooth utilization of technology serving the business need Provide technical assistance to computer system users answer questions or resolve computer problems for...

Responsibilities:Responding to queries on the phone, via email, in person, or through remote access.Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.Training computer users.Training other staff on troubleshooting and diagnosing problems.Gaining feedback from...

Responding to client support queries.Providing support in person, over the phone, or via remote access.Diagnosing issues with computer software, peripherals, and hardware.Running software diagnostic tools and physically inspecting hardware systems.Talking to clients through basic problem-solving processes.Providing basic computer training.Installing and...

IT Support: Act as the first point of contact for technical support issues, including hardware, software, and network problems.Diagnose and resolve technical issues related to computers, printers, and other office equipment.Provide support for various software applications, including troubleshooting and guiding users through problem-solving steps.Install,...

Responding to client support queries.Providing support in person, over the phone, or via remote access.Diagnosing issues with computer software, peripherals, and hardware.Running software diagnostic tools and physically inspecting hardware systems.Talking to clients through basic problem-solving processes.Providing basic computer training.Installing and...

Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel or department.Take messages from callers and relay to company staff when needed.Answers questions about organization and provides callers with address, directions & etc.Welcome on-site visitors determine nature of business and announce visitors to...

Job DescriptionNOV MDTotco Egypt is seeking a Workshop Technician who will assist our field operations team to repair electronic equipment and handle software and hardware assembly in the workshop in preparation for field jobs. You will also be assisting with handling shipments in or out of the warehouse locally and will be directly working with logisitcs on...

Compliance Management: Ensure all processes related to customer and supplier data management comply with regulatory and company standards.Oversee the accuracy and completeness of billing information, including official names, billing addresses, VAT treatment, and primary contacts.Maintain up-to-date records of all necessary official documents (e.g., CR, TRN,...

**About us** **About the role**: IT Help Desk is responsible for the company's day-to-day IT support and building efficient internal IT systems and processes. In this role, you will also be a key contributor to the company's information security management and work collaboratively across functions to develop solutions that support and grow Tamara's IT...

Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customersAssisting with or performing administrative tasks, such as onboarding process for new hires across the used systemsSetting up and maintaining a service desk and evaluating its efficiency.Resolving service desk problems and...

Our client is on the lookout for an experienced Founding Backend Engineer (Go) to join our team and help us unlock the potential of our data investments. We are looking for someone to create highly performant and robust APIs in Go, design and launch new features from inception to launch, design and deploy scalable and distributed microservices, and integrate...

Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support.Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their...

Design, develop and implement software to automate reports and operations based on requirements.Act as help-desk for all users of this software.Define, develop and excute tests to verify the conformance of the features functionality by engineering against requirements specification.Automate the performance of repetitive tasks in an efficient and effective...