IT Help Desk Specialist

6 months ago

Cairo, Egypt Multicare Egypt for Pharmaceutical Industries Full time

**MultiCare** Egypt for Pharmaceutical Industries is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions.

**MultiCare** is a well-established Pharmaceutical Company with diversified scope in both manufacturing and marketing of pharmaceutical products, supplements, cosmetics and medical devices. Multicare has +22 years of prominent existence in the local market and has almost +69 products marketed and more to come through the pipelines. **MultiCare** Egypt for Pharmaceutical Industries is the manufacturing facility, which located at the Industrial Zone - New Cairo and its HQ at New Cairo as well. We are one of the fast growing Pharmaceutical Companies in the market which has strong ambition and aspiration to be one of the key players not only in Egypt but also within the region.

Our international alliances are effective in different countries, including Saudi Arabia, United Arab of Emirates, India and New Zealand with future aspiration to extend more business associations and affiliations in near future to further markets. Recently **MultiCare** Poland has been launched which will be the entry port of the business to the European Union (EU).

**VACANCY**

We are hiring a Technical Support Specialist as per the following details:

- **Job Grade**: fI01/fI03
- **Reporting**:IT Manager
- **Location**:Multicare’s Manufacturing Facility at the 03rd Settlement - New Cairo

**Job Purpose**:
**A. Essential Duties and Responsibilities**:

- Provide answers to employees by identifying problems; researching answers; guiding client through corrective steps
- Improve help-desk references by writing and maintaining documentation
- Participate in development of employee IT training programs (as appropriate)by identifying learning issues; recommending instructional language
- Improve system performance by identifying problems; recommending changes.
- Update job knowledge by participating in educational opportunities; maintaining personal networks
- Accomplish information systems and organization mission by completing related results as needed
- Write well designed, testable, efficient code by using best software development practices
- Create website layout/user interface by using standard ASP.net, C# HTML/CSS practices
- Integrate data from various back-end services and databases
- Gather and refine specifications and requirements based on technical needs
- Create and maintain software documentation
- Be responsible for maintaining, expanding, and scaling our site
- Cooperate with web designers to match visual design intent
- Web API.net, Java Script (angular, JS)

**B. Job Requirements**:

- **New Cairo residents are preferred**_

**Qualification/Knowledge/Experience**:

- **Level of education**:Relevant degree
- **Knowledge**:

- Business information technology
- Computer networking and hardware
- Computer science
- LAN Knowledge/Help Desk Experience

**Experience**:

- Experience at sound IT Organization or a member of IT team in a reputable firm
- One year solid post-graduate experience is essential
- Previous work experience at Pharmaceuticals is a definite plus

**C.Competencies and Behaviors**:

- The ability to think logically
- A good memory of how software and operating systems work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- The ability to work well in a team
- Problem solving skills
- A strong customer focus
- The ability to prioritize your workload
- Attention to detail

**Why MultiCare**:
**At MultiCare Egypt for Pharmaceutical Industries**, we have inexhaustible and sustainable commitment to talents through engaging and developing them in a career-growth driven organizational culture. With us, there are always opportunities to break new ground.

We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons.

We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life.

Join us and bring your curiosity to life

You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn't cut it - you've got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you're known for your good nature.

You'll fit right in at Multicare Egypt for Pharmaceutical Industries where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.

You can follow us via:

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