Front Desk Agent
3 days ago
**About us**
At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Join us as Front Desk Agent in InterContinental Semiramis. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complains with a smile - has great interpersonal skills.
**Your day to day**:
- Promotes next destination sales upon check-in. - Promotes in-house services and facilities. (In terms of benefits not features) - Be up to date with all F& B activities, theme evenings, entertainment and costs, opening times, and promotions for the hotel - Promotes and arrange airport transfers - Promotes IHG Loyalty programs (Ambassador & IHGRC memberships) - Disburses paid outs as instructed by authorized personnel (after approval). - Prepares and balances cash report with cash fund at end of duty and prepares list of checks received. Deposit liquid money in bank. - Investigate any discrepancy in the housekeeping report and report it to his supervisor. - Controls guest room moves to ensure all departments are notified using the correct forms. - Arranges posted bills, checks and vouchers, in a systematic manner to facilitate balancing by night auditor. Counts money received to verify amounts and issues appropriate receipts. - Makes sure all departure with account to company have supporting documents attached. - Offer TSA F.O Upselling for our guests in order to reach our specified target by IHG. - Maintains positive employee relations. - Attend meeting or training sessions when requested. - Be familiar with all room type and configuration, review house count periodically, be aware of status in order to maximize occupancy and room rate - Keeps an accurate room status at all times (by the help & assistance of H/K). - Carries out a weekly inventory of office supplies and prepares a requisition for approval with coordination of the FD supervisor - Greets guests courteously and in a Friendly manner upon arrival. (Welcome to the Inter Continental) - Checks correspondence and guest histories of all arrivals for the day - Prints registration cards for same day reservations - Advises all guests of their room numbers and room rates. (Silently) on welcome booklets. - Handles guest’s needs, inquiries and requests. - Maintains Reservations Office procedure when Reservations Office is closed. - Remains up to date with all rates, packages and promotions being offered by the hotel. - Assists Guests using safety deposit boxes; issue keys and attend to guests making use of boxes in polite and friendly way. - Attends to guest queries and complaints in as far as he/she is capable, and then refer them to the Reception Manager or Duty Manager. - Controls daily departures allowing for smooth check-out for all departures according to hotel and Intercontinental standards and procedures. - Well maintain the life cycle of Rc’s on the desk (Bucket Check). - Offers luggage assistance upon check-out and request guest comments, if any, about their stay. - Assists Guest Relations staff and Duty Manager in escorts of all arrivals. - Commits to a positive contribution in our Overall Guest experience, Loyalty Recognition and Problem Handling target set by IHG. - Ensure to provide guests with efficient check in and out process. - Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same - Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures - Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. - Attend the FLS training twice per year.
**What we need from you**
Bachelor’s degree/ higher education qualification, Must speak fluent English and local language.Other languages preferred.
**What we offer**
In return we'll give you a competitive financial and benefits package which includes healthcare support, dental, vision, disability and life insurance support. Eligible to receive complimentary dry cleaning service at the hotel. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer Minori
-
Front Desk Supervisor
8 months ago
مصر, Egypt Hilton Full timeFront Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various...
-
Front Desk Supervisor
9 months ago
مصر, Egypt Hilton Full timeFront Desk Supervisor A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel...
-
Front Desk Supervisor
8 months ago
مصر, Egypt Hilton Full timeA Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...
-
Front Desk Supervisor
9 months ago
مصر, Egypt Hilton Full timeA Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...
-
Front Desk Receptionist
9 months ago
مصر, Egypt Prime scan and lab Full timeWe're hiring a new Front Desk Receptionist. **Responsibilities** - Extend a warm greeting to patients as they arrive. - Manage incoming phone calls and inquiries. - Schedule patient appointments efficiently. - Verify and maintain patient information accurately. - Handle payment collection with professionalism. - Maintain and organize patient records. -...
-
Front Desk Receptionist
7 months ago
مصر, Egypt Yalla Order Delivery App Full time**Role Description** As the Front Desk Receptionist at Sliders Cable Park, you will be the heartbeat of our customer service operations. This role is essential in creating the first and lasting impression of our park. You will manage day-to-day tasks, including answering phone calls, performing receptionist duties, utilizing clerical skills, communicating...
-
Desk Manager
8 months ago
مصر, Egypt Hilton Full timeDesk Manager A Desk manager supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Desk manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...
-
Desk Manager
8 months ago
مصر, Egypt Hilton Full timeA Desk manager supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Desk manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is...
-
Front Desk Representative
7 months ago
مصر, Egypt Egyptian Banks Company Full timeGreet and welcome guests as soon as they arrive at the front desk. - Direct visitors to the appropriate person and office, arranging security escort as required. - Receives, welcomes and escorts VIP visitors and/or business delegations. - Answer, screen and forward incoming phone calls. - Ensure reception area is tidy and presentable, with all necessary...
-
Front Office Agents موظفي أستقبال
7 months ago
مصر, Egypt Staff Arabia Full time**Front Office Agents موظفي أستقبال** Job Requirements: - Fluent in English - Experience in a relevant position in 5 stars hotel is a must - Very presentable. - Excellent communication skills
-
Front Desk/sales Representative
7 months ago
مصر, Egypt Yalla Order Delivery App Full time**Responsibilities**: - Greet and welcome guests as soon as they arrive at the park with a positive, helpful attitude. - Assist customers in finding the perfect activities for their interests and skill levels, making reservations, and processing payments. - Answer, screen, and forward incoming phone calls, providing accurate information in a friendly and...
-
Front Office Agent
7 months ago
مصر, Egypt Hilton Full timeFront Office Agent - Waldorf Astoria Cairo Heliopolis Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality. It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development...
-
Front Office Manager
7 months ago
مصر, Egypt SWISSOTEL SWISSOTEL SHARM EL SHEIKH Full timeCompany Description Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of...
-
Front Office Supervisor
2 days ago
مصر, Egypt Hilton Full timeA Front Office Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...
-
Night Manager
6 months ago
مصر, Egypt RIXOS Full timeThe Night Manager is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Housekeeping and Engineering. - Supervise Receptionists/Guest Service...
-
Assistant Manager
4 days ago
مصر, Egypt Marriott International, Inc Full timeJob Number 23017125 Job Category Rooms & Guest Services Operations Location Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis....
-
Assistant Manager-front Office
2 days ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 22194013 **Job Category** Rooms & Guest Services Operations **Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...
-
Assistant Manager-front Office
9 hours ago
مصر, Egypt Marriott Worldwide Full time**Job Number** 22194013 **Job Category** Rooms & Guest Services Operations **Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...
-
Guest Experience Expert front Desk Agent
2 days ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 22194087 **Job Category** Rooms & Guest Services Operations **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...
-
Administration Associate- Front Desk
7 months ago
مصر, Egypt Chalhoub Group Full time**INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...
