Front Office Manager

2 weeks ago

مصر, Egypt SWISSOTEL SWISSOTEL SHARM EL SHEIKH Full time

Company Description

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

**Job Description**:
Summary

The Front Office Manager is a pivotal role within the hotel, responsible for ensuring the seamless operation of the front desk and guest services. As a leader in the Front Office Department, the Front Office Manager oversees the team, fosters exceptional guest experiences, and maintains efficient front desk operations. The Front Office Manager is expected to lead by example, demonstrating exceptional customer service, problem-solving abilities, and effective communication skills.

**Responsibilities**:
Guest Service Excellence
- Greet and assist guests in a warm, courteous, and professional manner.
- Handle guest complaints and inquiries promptly, striving to resolve issues to ensure guest satisfaction.
- Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
- Handle guest complaints and concerns in a professional and empathetic manner, aiming for swift and satisfactory resolution.
- Maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
- Establish and maintain positive relationships with repeat guests, VIPs, and corporate clients.
- Implement strategies to enhance guest loyalty and satisfaction, contributing to positive online reviews and ratings.

Front Desk Operations
- Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes.
- Monitor room availability, reservations, and room assignments to maximize occupancy and revenue.
- Maintain accurate and organized guest records, ensuring compliance with privacy and security protocols.
- Coordinate with housekeeping and maintenance departments to ensure timely room readiness.

Team Leadership
- Recruit, train, supervise, and evaluate front desk staff, fostering a positive work environment.
- Set performance expectations and provide ongoing feedback to team members.
- Conduct regular team meetings and training sessions to enhance guest service skills and departmental knowledge.

Financial Management
- Monitor and manage room rates, occupancy levels, and revenue to meet established targets.
- Review and approve billing and invoicing for guest services, ensuring accuracy and timeliness.
- Assist in the preparation of budgets and financial reports related to the Front Office Department.

Technology and Systems
- Proficiently use hotel management software and technology to manage reservations, check-ins, and guest preferences.
- Troubleshoot and resolve technical issues related to front desk systems.

Emergency Response
- Act as a key contact for emergency situations, following established protocols to ensure guest safety and well-being.
- Maintain knowledge of hotel evacuation procedures and assist in training staff on emergency protocols.

Administration
- Work closely with the Finance department to produce monthly financial reports timely & accurately.
- Work closely with the People & Culture Leader to monitor and keep updated all records and schedules relating to departments operating performance, quality assurance/control management and training to ensure planning and completion is carried out as per standards and can be referenced to derive historical patterns.

People & Culture

Heartist Relations
- Foster a positive and structured work environment, which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.
- Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.

Recruitment
- Hire new Heartists in conjunction with the People & Culture Leader through INES.

Heartist Engagement and Communications
- Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Heartist Engagement Survey (EES) and Peo

  • Front Office Manager

    4 weeks ago

    مصر, Egypt Hilton Full time

    Front Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest,...

  • Front Office Manager

    4 weeks ago

    مصر, Egypt Hilton Full time

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the...

  • Front Office Manager

    2 days ago

    مصر, Egypt Hilton Full time

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the...

  • Front Office Manager

    1 week ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23136535 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas...

  • Front Office Manager

    3 weeks ago

    مصر, Egypt Paradise Inn Group Full time

    **Alexandria Residents** **Location: Le Metropole Hotel Alexandria, Egypt.** We are looking for a friendly, professional, and customer-oriented **front office manager **to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules,...

  • Front Office Manager

    3 weeks ago

    مصر, Egypt Paradise Inn Group Full time

    **Location: Le Metropole Hotel Alexandria, Egypt.** We are looking for a friendly, professional, and customer-oriented **front office manager **to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff...

  • Assistant Front Office Manager

    2 months ago

    مصر, Egypt Hilton Full time

    Assistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...

  • Assistant Front Office Manager

    2 months ago

    مصر, Egypt Hilton Full time

    Assistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...

  • Front Office Manager

    4 weeks ago

    مصر, Egypt RIXOS Full time

    Company Description At Rixos, all-inclusive is synonymous with luxury. Our unique All Inclusive - All Exclusive offering combines all-inclusive advantages with exclusive privileges. Rixos offers exceptional escapes that go beyond the imagination to open a new world of horizons for our guests. Our expertise for balancing the ultra-all-inclusive concept with...

  • Assistant Front Office Manager

    3 months ago

    مصر, Egypt Hilton Full time

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members...

  • Front Office Manager

    3 weeks ago

    مصر, Egypt Ericsson Full time

    **About this opportunity** We are now looking for Front Office Manager to be responsible for overall execution of the new Operation Models, transform NOC operations towards agile automated delivery, having multi-technology, multivendor knowledge and end-to end understanding of the Network Operation Centre Processes. As a main responsibility, in this role...

  • Assistant Manager, Front Office Manager

    4 weeks ago

    مصر, Egypt AccorHotel Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Assistant Manager

    3 weeks ago

    مصر, Egypt Marriott International, Inc Full time

    Job Number 23017125 Job Category Rooms & Guest Services Operations Location Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis....

  • Front Office Manager

    4 weeks ago

    مصر, Egypt Hilton Full time

    Front Office Manager - DoubleTree By Hilton Mangroovy ELGouna Resort. A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team...

  • Telecom Front Office Manager

    4 weeks ago

    مصر, Egypt Ericsson Full time

    **About this opportunity** We are now looking for Front Office Manager to be responsible for overall execution of the new Operation Models, transform NOC operations towards agile automated delivery, having multi-technology, multivendor knowledge and end-to end understanding of the Network Operation Centre Processes. As a main responsibility, in this role...

  • Assistant Front Office Manager

    3 months ago

    مصر, Egypt Hilton Full time

    The Assistant Front Office Manager will support the Front Office team and assist the Front Office Manager in the daily managerial tasks. An Assistant Front Office Manager will ensure a seamless experience for the guest with exceptional service standards. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front...

  • Assistant Front Office Manager

    2 months ago

    مصر, Egypt Hilton Full time

    Assistant Front Office Manager - Waldorf Astoria Cairo Heliopolis Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality. It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &...

  • Assistant Front Office Manager

    2 months ago

    مصر, Egypt Hilton Full time

    Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality. It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities...

  • Front Office Supervisor

    3 months ago

    مصر, Egypt Hilton Full time

    Front Office Supervisor A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests. **What will I be doing?** As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously...

  • Front Office Supervisor

    3 months ago

    مصر, Egypt Hilton Full time

    A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests. **What will I be doing?** As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service...