Front Office Manager

4 weeks ago

مصر, Egypt RIXOS Full time

Company Description

At Rixos, all-inclusive is synonymous with luxury. Our unique All Inclusive - All Exclusive offering combines all-inclusive advantages with exclusive privileges. Rixos offers exceptional escapes that go beyond the imagination to open a new world of horizons for our guests. Our expertise for balancing the ultra-all-inclusive concept with a vibrant, luxury ambience and family friendly adventures truly defines the Rixos experience. Rixos makes holiday dreams come true for everyone.

**Job Description**:
**Front Office Manager**

The Front Office Manager plays a pivotal role in launching our eco-luxury resort, overseeing every guest detail from reservations to check-out. Responsibilities include creating top-notch policies, training staff for exceptional service, and handling guest needs. Beyond the front desk, the role will manage marine operations with a focus on sustainability. Collaboration with other departments ensures a seamless experience, blending luxury with a deep connection to nature and wildlife. If you possess exceptional technical expertise, excellent leadership skills, and a passion for maintaining a world-class facility, we invite you to take on this pivotal role and shape the future of our esteemed establishment

**What is in it for you**:

- Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you
- Ignite your skills with our cutting-edge Academies for rapid professional growth.
- Cultivate your talents and watch your career flourish, locally and globally.
- Drive change through impactful Corporate Social Responsibility activities.
- Immerse yourself in a vibrant work environment with extraordinary colleagues.
- Join us on a direct path to success as we skyrocket to new heights

**Key Responsibilities**:

- ** Front Office Operations**: Ensure exceptional customer service for all guests by managing the check-in and check-out processes efficiently, overseeing reservation systems, monitoring room availability, and promptly addressing and resolving guest concerns or issues while maintaining a positive and professional demeanor.
- ** Team Leadership**: Supervise and lead the front office team, including receptionists, concierge, and bell staff. Provide training, guidance, and support to ensure a high level of performance, focusing on customer service, system usage, and hospitality standards.
- ** Financial Management**: Monitor and control front office budgets, expenses, and revenue. Implement strategies to maximize profitability.
- ** Quality Assurance**: Implement and maintain quality standards in guest services, ensuring a welcoming and comfortable environment.
- ** Technology Utilization**: Stay updated on industry trends and implement new technologies to enhance front office operations and guest experience.

**Qualifications**:

- ** Education**: 4-year bachelor's degree
- ** Foreign Language**: Sufficient level of English and Arabic to communicate effectively with guests and employees.
- ** Courses and Training**: Prior attendance in seminars and trainings in the related field.

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