Front Office Agent

8 months ago

مصر, Egypt Hilton Full time

A Front office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**

As Front office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**

Front office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Completed high school certificate or equivalent
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Front Office Agents موظفي أستقبال

    6 months ago

    مصر, Egypt Staff Arabia Full time

    **Front Office Agents موظفي أستقبال** Job Requirements: - Fluent in English - Experience in a relevant position in 5 stars hotel is a must - Very presentable. - Excellent communication skills

  • Front Office Agent

    7 months ago

    مصر, Egypt Hilton Full time

    Front Office Agent - Waldorf Astoria Cairo Heliopolis Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality. It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development...

  • Front Office Agent

    6 months ago

    مصر, Egypt Wego Pte Ltd Full time

    **_About the job_** We are looking for passionate and driven Front Office Agent who are eager to ensure top notch service to customers in our Cairo office. If you have worked in a similar role for more than 3 years and are proficient in using Sabre with excellent command in English, then this could be the perfect opportunity for...

  • Front Office Agent

    6 months ago

    مصر, Egypt AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Manager

    6 months ago

    مصر, Egypt Hilton Full time

    Front Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest,...

  • Front Office Manager

    6 months ago

    مصر, Egypt Hilton Full time

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the...

  • Front Office Manager

    6 months ago

    مصر, Egypt Hilton Full time

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the...

  • Front Office Supervisor

    8 months ago

    مصر, Egypt Hilton Full time

    Front Office Supervisor A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests. **What will I be doing?** As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously...

  • Front Office Manager

    6 months ago

    مصر, Egypt Paradise Inn Group Full time

    **Alexandria Residents** **Location: Le Metropole Hotel Alexandria, Egypt.** We are looking for a friendly, professional, and customer-oriented **front office manager **to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules,...

  • Front Office Manager

    6 months ago

    مصر, Egypt Paradise Inn Group Full time

    **Location: Le Metropole Hotel Alexandria, Egypt.** We are looking for a friendly, professional, and customer-oriented **front office manager **to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff...

  • Assistant Front Office Manager

    8 months ago

    مصر, Egypt Hilton Full time

    Assistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...

  • Front Office Manager

    7 months ago

    مصر, Egypt RIXOS Full time

    Company Description At Rixos, all-inclusive is synonymous with luxury. Our unique All Inclusive - All Exclusive offering combines all-inclusive advantages with exclusive privileges. Rixos offers exceptional escapes that go beyond the imagination to open a new world of horizons for our guests. Our expertise for balancing the ultra-all-inclusive concept with...

  • Assistant Front Office Manager

    8 months ago

    مصر, Egypt Hilton Full time

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members...

  • Front Office Supervisor

    8 months ago

    مصر, Egypt Hilton Full time

    A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests. **What will I be doing?** As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service...

  • Front Office Manager

    6 months ago

    مصر, Egypt SWISSOTEL SWISSOTEL SHARM EL SHEIKH Full time

    Company Description Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of...

  • Guest Service Agent

    8 months ago

    مصر, Egypt Hilton Full time

    Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Front Office Shift Leader

    6 months ago

    مصر, Egypt Ericsson Full time

    **About this opportunity** Front Office Shift Leader is part of MS (Managed Services) team who will be responsible to lead fault management teams. **What you will do** - Ensure that all alarms are reported within the proper customer concern matrix and within the agreed SLAs. - Ensure all processes, OPIs & OLAs are followed. - Ensure all SLAs and KPIs for...

  • Front Office Shift Leader

    6 months ago

    مصر, Egypt Ericsson Full time

    **About this opportunity** We are looking for a FO Shift Leader to coordinate and oversee activities of the front office and FO team members to ensure network operation and MS delivery overall domains by efficient workflow. **What you will do** - Coordinate and manage the activities engaged in checking network performance and hourly tasks done by FO...

  • Front Office Shift Leader

    6 months ago

    مصر, Egypt Ericsson Full time

    **About this opportunity** We are looking for a FO Shift Leader to coordinate and oversee activities of the front office and FO team members to ensure network operation and MS delivery overall domains by efficient workflow. **What you will do** - Coordinate and manage the activities engaged in checking network performance and hourly tasks done by FO...

  • Guest Service Agent

    8 months ago

    مصر, Egypt Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...