Front Office Agent

2 weeks ago

مصر, Egypt Hilton Full time

A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**

As Front Office Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**

Front Office Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Front Office Agent

    7 days ago

    مصر, Egypt Hilton Full time

    A Front office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out...

  • Front Office Agents موظفي أستقبال

    18 hours ago

    مصر, Egypt Staff Arabia Full time

    **Front Office Agents موظفي أستقبال** Job Requirements: - Fluent in English - Experience in a relevant position in 5 stars hotel is a must - Very presentable. - Excellent communication skills

  • Front Office Agent/ Receptionist

    2 weeks ago

    مصر, Egypt Hilton Full time

    A Front Office Agent/ Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and will act as the main connection between the Guest and the various hotel departments. You will be responsible for creating the first impression of the unforgettable experience the guest will...

  • Front Office Agent

    1 week ago

    مصر, Egypt AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Manager

    1 week ago

    مصر, Egypt Hilton Full time

    Front Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest,...

  • Front Office Manager

    1 week ago

    مصر, Egypt Hilton Full time

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the...

  • Assistant Front Office Manager

    1 week ago

    مصر, Egypt Hilton Full time

    Assistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...

  • Assistant Front Office Manager

    2 weeks ago

    مصر, Egypt Hilton Full time

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members...

  • Front Office Mgr

    2 weeks ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 22131864 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of responsibility...

  • Assistant Front Office Manager

    6 days ago

    مصر, Egypt Hilton Full time

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members...

  • Assistant Front Office Manager

    6 days ago

    مصر, Egypt Hilton Full time

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members...

  • Front Office Supervisor

    1 week ago

    مصر, Egypt Hilton Full time

    Front Office Supervisor A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests. **What will I be doing?** As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously...

  • Front Office Manager

    3 days ago

    مصر, Egypt Paradise Inn Group Full time

    **Location: Le Metropole Hotel Alexandria, Egypt.** We are looking for a friendly, professional, and customer-oriented **front office manager **to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff...

  • Front Office Manager

    3 days ago

    مصر, Egypt Paradise Inn Group Full time

    **Alexandria Residents** **Location: Le Metropole Hotel Alexandria, Egypt.** We are looking for a friendly, professional, and customer-oriented **front office manager **to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules,...

  • Front Office Supervisor

    7 days ago

    مصر, Egypt Hilton Full time

    A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests. **What will I be doing?** As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service...

  • Front Office Manager

    7 days ago

    مصر, Egypt Ericsson Full time

    **About this opportunity** We are now looking for Front Office Manager to be responsible for overall execution of the new Operation Models, transform NOC operations towards agile automated delivery, having multi-technology, multivendor knowledge and end-to end understanding of the Network Operation Centre Processes. As a main responsibility, in this role...

  • Front Office Credit Coordinator

    5 days ago

    مصر, Egypt Hilton Full time

    A Front Office Credit Coordinator assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Front Office Credit Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and...

  • Front Desk Officer

    6 days ago

    مصر, Egypt Malvern College Egypt Full time

    **Job** Details**: - Experience Needed: - 3 To 6 Years- Career Level: - Experienced (Non-Manager)- Education Level: - Bachelor's Degree- Gender: - Female- Salary: - Confidential- Job Categories:- Administration - Customer Service/Support**Skills And Tools**: - Administration- Customer Service- Customer Support- Office Management- Receptionist-...

  • Front-office Coordinator

    2 days ago

    مصر, Egypt Mixel Full time

    Greet, and welcome guests, create a positive office atmosphere and deliver excellent and professional impressions to visitors at all times. - Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) - Direct visitors to the appropriate person, office, or meeting room. -...

  • Guest Service Agent

    2 weeks ago

    مصر, Egypt Hilton Full time

    Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...