IT Help Desk Specialist

**MultiCare** Egypt for Pharmaceutical Industries is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions. **MultiCare** is a...

·Position requires the ability to act as single point of contact for Financial customers with Incident Management Services·Accountable for continuously receiving and handling high volumes of customer calls·Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review...

Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to...

Responding to customer inquiries and providing technical support via phone, email or chatTroubleshooting hardware and software issuesDiagnosing and resolving network issuesDocumenting all issues and resolutions in our ticketing systemEscalating issues as necessary to senior-level techniciansCollaborating with team members to identify trends and implement...

Responding to requests for technical assistance in person, via phone, chat or emailDiagnosing and resolving first line technical hardware and software issuesResearching questions using available information resourcesAdvising user on appropriate actionFollowing standard help desk proceduresLogging all help desk interactionsAdminister help desk...

Provide technical assistance and support for incoming queries and issues related to software ERP System (Microsoft dynamics AX)Respond to queries either in person or over the phone.Write training manuals.Train computer users.Maintain daily performance of computer systems Microsoft dynamics AXRespond to email messages for customers seeking help.Ask questions...

Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems to ensure efficient & smooth utilization of technology serving the business need Provide technical assistance to computer system users answer questions or resolve computer problems for...

Responsibilities:Responding to queries on the phone, via email, in person, or through remote access.Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.Training computer users.Training other staff on troubleshooting and diagnosing problems.Gaining feedback from...

Responding to client support queries.Providing support in person, over the phone, or via remote access.Diagnosing issues with computer software, peripherals, and hardware.Running software diagnostic tools and physically inspecting hardware systems.Talking to clients through basic problem-solving processes.Providing basic computer training.Installing and...

Responding to client support queries.Providing support in person, over the phone, or via remote access.Diagnosing issues with computer software, peripherals, and hardware.Running software diagnostic tools and physically inspecting hardware systems.Talking to clients through basic problem-solving processes.Providing basic computer training.Installing and...

Location: New Cairo/ Industrial zoneRespond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues...

Installing and configuring hardware and software components to ensure usability.Troubleshooting hardware and software issues.Ensuring electrical safety standards are met.Repairing or replacing damaged hardware.Upgrading the entire system to enable compatible software on all computers.Installing and upgrading anti-virus software to ensure security at the user...

IT Support: Act as the first point of contact for technical support issues, including hardware, software, and network problems.Diagnose and resolve technical issues related to computers, printers, and other office equipment.Provide support for various software applications, including troubleshooting and guiding users through problem-solving steps.Install,...

We support the Kingdom s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness. We are currently searching for an enthusiastic and innovative Customer Support Specialist to work on our...

Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with...

We support the Kingdom s largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness. We are currently searching for dedicated ambitious and selfdriven Solution Sales Specialist ITSM Cairo...

We support the Kingdom s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness. We are currently searching for dedicated ambitious and selfdriven Solution Sales Specialist to join our...

Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support.Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their...

The Junior Infrastructure Engineer will be a key member of the Technical Support team at an IT service provider company. This role involves providing technical support to clients assisting in the maintenance and optimization of IT infrastructure and working closely with senior engineers to resolve complex technical issues. The ideal candidate will have a...

Compliance Management: Ensure all processes related to customer and supplier data management comply with regulatory and company standards.Oversee the accuracy and completeness of billing information, including official names, billing addresses, VAT treatment, and primary contacts.Maintain up-to-date records of all necessary official documents (e.g., CR, TRN,...