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Technical Support Specialist

3 months ago

Cairo, Egypt Alnafitha IT Full time
  • Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support.
  • Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technlogy.
  • Provide the following services: Proactive Services: Services which promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
  • Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
  • Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.
  • Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
  • Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  • Presenting and demonstrating Alnafitha’ S services to customers.
  • Build scope of work/low level technical scope based on the business requirements.
  • Deliver technical implementation and solution design within Alnafitha’ services.
  • Assist customers with migrating legacy applications to a cloud optimized architecture.
  • Deliver technical process documentation.
  • Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)
  • Mentor other team members on deployed solutions and best practices.