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Technical Support Engineer
1 month ago
Job Description:
- Responsible for following projects Installation and POC with our partners.
- Ensures the regular & proper verification performance implementation for already exist and new projects.
- Conduct training sessions for partners/clients on newly installed hardware products.
- Validates system functionality by executing the operational checklist in order to ensure that each piece of equipment is working properly.
- Experience in engineering documents and technical submitting
- Collaborates with project manager in quote preparation and deliver detailed project plans and work breakdown.
- Create documentation for delivered projects and follow up with customers after installations.
- Provide technical client support and issue resolution remotely (via email phone and other electronic medium) or onsite.
- Conduct live demos to introduce hardware products to clients.
- Responsible for the software installation process for clients as per Company standards.
- Coach & lead partners hardware technicians
Job Requirements :
- Bachelor of Engineering Electronics and Communications Dept.
- 23 years of experience in related field.
- Good English command.
- Flexibility with Work Conditions and Emergency Cases.
- Solid experience in problem analysis and resolution of software problems.
- Must excel in a fastpaced agile environment where critical thinking and strong problem solving skills are required for success.
- Strong written and verbal communication skills.
- The ability to establish rapport and motivate associates at all levels in an effective manner
- The ability to manage multiple tasks simultaneously.
- Strong computer skills and have the ability to effectively use Internet and Microsoft Office products including Outlook Word PowerPoint and Excel.
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