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Technical Support Engineer
2 weeks ago
Job Description:
- Responsible for overseeing projects' Installation and POC with our partners.
- Ensuring proper verification and performance implementation for existing and new projects.
- Conducting training sessions for partners/clients on newly installed hardware products.
- Validating system functionality by executing an operational checklist to ensure proper equipment operation.
- Experience in handling engineering documents and technical submissions.
- Collaborating with project managers in quote preparation and providing detailed project plans and work breakdown.
- Creating documentation for completed projects and conducting customer follow-ups post-installations.
- Providing technical client support and resolving issues remotely or on-site.
- Conducting live demos to introduce hardware products to clients.
- Managing the software installation process for clients according to Company standards.
- Coaching and leading partners' hardware technicians.
Job Requirements:
- Bachelor's degree in Engineering with specialization in Electronics and Communications.
- Minimum of 3 years of experience in a related field.
- Proficiency in English language.
- Adaptability to varying work conditions and handling emergency cases.
- Proven experience in problem analysis and software problem resolution.
- Ability to thrive in a fast-paced agile environment that requires critical thinking and strong problem-solving skills.
- Excellent written and verbal communication skills.
- Capability to build rapport and motivate team members at all levels effectively.
- Adept at managing multiple tasks concurrently.
- Strong computer skills and proficiency in utilizing Internet and Microsoft Office tools such as Outlook, Word, PowerPoint, and Excel.
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