Technical Support VMWare

3 weeks ago

Cairo, Cairo, Egypt Arrow Electronics Full time
Position:Technical Support VMWareJob Description:

At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure and most importantly works well for their needs.

Few Words About the Team:

Currently we are hiring a team of 40+ engineers (in Cairo Egypt). Together with the team, you will report to a manager who will be based in Cairo. The entire EMEA Support Team at Arrow ECS consists of 100+ engineers.

What You Will Be Doing at Arrow?

Your job will be to provide technical support via email/telephone/remote sessions to our global customers. Working primarily on Broadcom VMware technologies. You will deliver our range of technical support services and investigate any issues that arise.

Where necessary you will need to replicate customer configurations as required to troubleshoot complex errors, in details:

  • Provide 1st & 2nd line technical support via email/telephone to our global customers, using initiative to help customers as much as possible. A percentage of calls will be of a complex technical nature.
  • Resolve escalated support incidents from our customers and partners.
  • Replicate customer configurations as required to troubleshoot complex errors.
  • Progress simultaneous high-profile/high-priority issues.
  • Undertake to develop and maintain technical skills in selected products.
  • Undertake training to achieve and maintain accreditation in selected products.
  • Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations and resolve faults.
  • Completely and accurately document all work activity in the customer support tracking system.
  • Demonstrate superb customer service skills, being sensitive to customer concerns whilst managing the interaction in a confident manner.

Who Are We Looking For?

The ideal candidate would be someone passionate about VMware by Broadcom technologies.
In this role you will have the opportunity to acquire lots of new skills, so it's important that you are keen to learn and embrace new technologies and commit to rapid skills development.

Therefore, what is essential for us:

  • Excellent English language skills both written and verbal.
  • Previous experience in technical support.
  • A thorough understanding of VMware VCF, vSphere/vSphere+, Cloud Health, Aria, and Skyline.
  • Understanding of VMware Security and Networking portfolio, NSX Load Balancer, vSAN, and Tanzu.
  • Excellent communication interpersonal and communication skills: face-to-face, telephone and written.
  • Excellent customer service skills & strongly motivated to help customers.
  • The ability to acquire skills and develop quickly is essential.
  • Team player, able to solve problems and work effectively both within a team and individually as necessary.
  • Flexibility to adapt to changing demands in a technical direct customer-facing role.
  • Foreign languages skills (German, French or Spanish) – nice to have.
  • Willingness to work outside of normal business hours.

PLEASE SUBMIT YOUR CV IN ENGLISH

What is in it For You?

For over 15 years we have trained our engineering team to be able to cope with interesting, complex and diverse technical issues from small companies to large enterprise corporations.

We believe in supporting new engineers in their training with industry recognized qualifications, as they prepare to work directly with our customers and develop their practical skills and experience in a range of technologies. Engineers are developed in all aspects of the role from customer services skills and specific vendor certifications. We will tailor your development and we will ensure that we hone your technical, customer service and professional skills.

Arrow is an equal opportunity employer. All applicants will be considered for employment without paying attention to race, colour, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

Location:EG-Cairo, Egypt (Al Emdad & Al Tamween)Time Type:Full timeJob Category:Information Technology

  • Technical Officer

    2 weeks ago

    Cairo, Cairo, Egypt World Health Organization Full time

    Job DescriptionDescription –>The mission of WHO's Health Emergencies Programme (The Programme) is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected...

  • Technical Lead – Platform

    3 weeks ago

    Cairo, Cairo, Egypt Affectiva Full time

    We are looking for a Technical lead on the Platform team, the team tasked with creating/maintaining Affectiva's data pipelines and data platform. The Platform team will directly support our Machine Learning / Deep Learning Science Organization who will be your main internal clients. This will involve deep knowledge about efficient data pipelining, and...

  • Customer Sales and Support Center Back Office Engineer IND

    3 weeks ago

    Cairo, Cairo, Egypt Grundfos Full time

    Do you enjoy supporting customers solving technical matters? Are you eager to join a company that is dedicated towards global climate efforts enabling a sustainable transition? As our CSSC Back Office Engineer for Industry, you will actively contribute to an efficient, productive, and collaborative CSSC Hub team by providing professional and effective...

  • Microeconomist Cca

    2 weeks ago

    Cairo, Cairo, Egypt Food and Agriculture Organization Full time

    Job DescriptionDescription –>The Food and Agriculture Organization (FAO) is a specialized agency of the United Nations that focuses on the transformation to more efficient, inclusive, resilient and sustainable agrifood systems for better production, better nutrition, a better environment, and a better life, leaving no one behind. FAO is actively engaging...

  • Sales Engineer

    1 week ago

    Cairo, Cairo, Egypt Speedtech Full time

    Identify and target potential customers and markets for our products or services.Understand the technical specifications and features of our products or services and effectively communicate them to customers.Develop and maintain relationships with key decision-makers and influencers within target accounts.Collaborate with the sales team to develop and...

  • Operations Team Lead

    7 days ago

    Cairo, Cairo, Egypt World Bank Group Full time

    Job DescriptionDescription –>The mission of WHO's Health Emergencies Programme (The Programme) is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected...

  • Operations Team Lead

    5 days ago

    Cairo, Cairo, Egypt World Bank Group Full time

    Job DescriptionDescription –>The mission of WHO's Health Emergencies Programme (The Programme) is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected...

  • Operations Team Lead

    2 weeks ago

    Cairo, Cairo, Egypt World Bank Group Full time

    Job DescriptionDescription –>The mission of WHO's Health Emergencies Programme (The Programme) is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected...

  • Senior Consultant Logistics

    3 weeks ago

    Cairo, Cairo, Egypt SAP Full time

    Job SummarySAP is committed to helping every customer become a best-run business. Digital Business Services support our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate and operate their software, including continuous improvement, quality management,...

  • Senior Consultant for Financials

    3 weeks ago

    Cairo, Cairo, Egypt SAP Full time

    Job SummaryDigital Business Services support our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.Expectation and TasksAccording To...

  • Senior Security Associate

    2 weeks ago

    Cairo, Cairo, Egypt United Nations Children's Fund Full time

    Job DescriptionDescription –>The Senior Security Associate reports to the Deputy Representative Operations, with a technical reporting line to the Regional Security Adviser (RSA). The Senior Security Associate is responsible for advising the Representative on the security duties and responsibilities in accordance with the UN and UNICEF Security Management...

  • Senior Security Associate

    2 weeks ago

    Cairo, Cairo, Egypt United Nations Children's Fund Full time

    Job DescriptionDescription –>The Senior Security Associate reports to the Deputy Representative Operations, with a technical reporting line to the Regional Security Adviser (RSA). The Senior Security Associate is responsible for advising the Representative on the security duties and responsibilities in accordance with the UN and UNICEF Security Management...

  • Senior Consultant for Technology

    3 weeks ago

    Cairo, Cairo, Egypt SAP Full time

    Job SummaryWe sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer. Digital Business Services support our customers in their digital transformation.Expectation and TasksAccording To...

  • Project Coordinator

    2 weeks ago

    Cairo, Cairo, Egypt International Labour Organization Full time

    Job DescriptionDescription –>The NPCs are expected to work very closely with the PROSPECTS Egypt Programme Officer who will play a pivotal role to assist the Programme Manager to oversee, coordinate, and synergise the whole national coordination in the programme.Moreover, national coordinators are expected to provide substantial technical inputs in their...

  • Project Coordinator

    4 days ago

    Cairo, Cairo, Egypt International Labour Organization Full time

    Job DescriptionDescription –>The NPCs are expected to work very closely with the PROSPECTS Egypt Programme Officer who will play a pivotal role to assist the Programme Manager to oversee, coordinate, and synergise the whole national coordination in the programme.Moreover, national coordinators are expected to provide substantial technical inputs in their...

  • Project Coordinator

    6 days ago

    Cairo, Cairo, Egypt International Labour Organization Full time

    Job DescriptionDescription –>The NPCs are expected to work very closely with the PROSPECTS Egypt Programme Officer who will play a pivotal role to assist the Programme Manager to oversee, coordinate, and synergise the whole national coordination in the programme.Moreover, national coordinators are expected to provide substantial technical inputs in their...

  • Project Coordinator

    2 weeks ago

    Cairo, Cairo, Egypt International Labour Organization Full time

    Job DescriptionDescription –>The NPCs are expected to work very closely with the PROSPECTS Egypt Programme Officer who will play a pivotal role to assist the Programme Manager to oversee, coordinate, and synergise the whole national coordination in the programme.Moreover, national coordinators are expected to provide substantial technical inputs in their...

  • Senior Operations Officer

    3 weeks ago

    Cairo, Cairo, Egypt World Bank Group Full time

    Job DescriptionDescription –>They will report to the Manager, FIG Africa Upstream and Advisory Eastern and Southern Africa, will be co-supervised by the Manager, FIG Africa Upstream and Advisory, North, West and Central Africa, and will be a member of the FIG Africa Upstream and Advisory Leadership Team. They will work in partnership with relevant...

  • Regional Technology Specialist

    3 weeks ago

    Cairo, Cairo, Egypt HEINEKEN Full time

    Regional Technology Specialist - Developer Robotics and Automation Role purpose:This role is part of the GlobalD&T department of HEINEKEN International and Specifically the AMEE Regional team, D&T is proud to bring cutting-edge innovation, strong technology, and advanced analytics to HEINEKEN. With speed and agility, we ensure HEINEKEN has the technological...

  • Senior Manager, Software Engineering

    7 days ago

    Cairo, Cairo, Egypt Procore Full time

    Job DescriptionProcore is looking for a Senior Manager, Software Engineering to join Procore's Construction Intelligence Org to maintain, optimize, and enhance the data pipeline that supports all user analytics. You'll be responsible for the data pipeline's end-to-end functionality, from the streaming service receiving the events from sources to the tools...