Technical Support VMWare

4 weeks ago

Cairo, Cairo, Egypt Arrow Electronics Full time
Position:Technical Support VMWareJob Description:

At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure and most importantly works well for their needs.

Few Words About the Team:

Currently we are hiring a team of 40+ engineers (in Cairo Egypt). Together with the team, you will report to a manager who will be based in Cairo. The entire EMEA Support Team at Arrow ECS consists of 100+ engineers.

What You Will Be Doing at Arrow?

Your job will be to provide technical support via email/telephone/remote sessions to our global customers. Working primarily on Broadcom VMware technologies. You will deliver our range of technical support services and investigate any issues that arise.

Where necessary you will need to replicate customer configurations as required to troubleshoot complex errors, in details:

  • Provide 1st & 2nd line technical support via email/telephone to our global customers, using initiative to help customers as much as possible. A percentage of calls will be of a complex technical nature.
  • Resolve escalated support incidents from our customers and partners.
  • Replicate customer configurations as required to troubleshoot complex errors.
  • Progress simultaneous high-profile/high-priority issues.
  • Undertake to develop and maintain technical skills in selected products.
  • Undertake training to achieve and maintain accreditation in selected products.
  • Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations and resolve faults.
  • Completely and accurately document all work activity in the customer support tracking system.
  • Demonstrate superb customer service skills, being sensitive to customer concerns whilst managing the interaction in a confident manner.

Who Are We Looking For?

The ideal candidate would be someone passionate about VMware by Broadcom technologies.
In this role you will have the opportunity to acquire lots of new skills, so it's important that you are keen to learn and embrace new technologies and commit to rapid skills development.

Therefore, what is essential for us:

  • Excellent English language skills both written and verbal.
  • Previous experience in technical support.
  • A thorough understanding of VMware VCF, vSphere/vSphere+, Cloud Health, Aria, and Skyline.
  • Understanding of VMware Security and Networking portfolio, NSX Load Balancer, vSAN, and Tanzu.
  • Excellent communication interpersonal and communication skills: face-to-face, telephone and written.
  • Excellent customer service skills & strongly motivated to help customers.
  • The ability to acquire skills and develop quickly is essential.
  • Team player, able to solve problems and work effectively both within a team and individually as necessary.
  • Flexibility to adapt to changing demands in a technical direct customer-facing role.
  • Foreign languages skills (German, French or Spanish) – nice to have.
  • Willingness to work outside of normal business hours.

PLEASE SUBMIT YOUR CV IN ENGLISH

What is in it For You?

For over 15 years we have trained our engineering team to be able to cope with interesting, complex and diverse technical issues from small companies to large enterprise corporations.

We believe in supporting new engineers in their training with industry recognized qualifications, as they prepare to work directly with our customers and develop their practical skills and experience in a range of technologies. Engineers are developed in all aspects of the role from customer services skills and specific vendor certifications. We will tailor your development and we will ensure that we hone your technical, customer service and professional skills.

Arrow is an equal opportunity employer. All applicants will be considered for employment without paying attention to race, colour, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

Location:EG-Cairo, Egypt (Al Emdad & Al Tamween)Time Type:Full timeJob Category:Information Technology

  • Technical Support VMWare

    3 months ago

    Cairo, Cairo, Egypt Arrow Electronics Full time

    Position:Technical Support VMWareJob Description:At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the...

  • Storage Domain Technical Support Manager

    2 weeks ago

    Cairo, Cairo, Egypt VMware Egypt Full time

    Responsiblity:Analyzing existing IT systems and providing improved solutions.Establishing the resources required for projects and presenting findings to upper management.Collaborating with technical staff to create strategic plans to deliver services.Analyzing clients' issues and developing plans to mitigate them.Scheduling upgrades and replacements of...

  • Technical Support Engineer

    2 weeks ago

    Cairo, Cairo, Egypt Concentrix Full time

    Job Title:Technical Support Engineer - Premier (Attaching CVs is a MUST)Job DescriptionThe Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering...

  • Technical Support

    2 weeks ago

    Cairo, Cairo, Egypt IBM WTC Egypt Full time

    Assist with the, maintenance and documentation of all facets of reliable, efficient, customer service..Provide assistance to all members in the use of our computer network,workstations, and equipment.Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient...

  • Technical Support specialist

    2 weeks ago

    Cairo, Cairo, Egypt SSC Egypt Full time

    Company application administration; Deploy, configure, integrate and test the implemented solution based on Technical and Business requirementsCompany application troubleshooting and supporting during UAT and production.Execution of DB scripts/extracts as needed.React to High Severity issues technical situation that requires immediate attention.Work with...

  • Technical Support Specialist, Tier 1

    4 weeks ago

    Cairo, Cairo, Egypt Commvault Full time

    About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence,...

  • Technical Support Specialist, Tier 1

    2 weeks ago

    Cairo, Cairo, Egypt Commvault Full time

    About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence,...

  • Technical Support Specialist, Tier 1

    4 weeks ago

    Cairo, Cairo, Egypt Commvault Full time

    About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence,...

  • Technical Support Specialist

    2 weeks ago

    Cairo, Cairo, Egypt Rewaa Full time

    Job Purpose:Rewaa Technology Company is seeking a Technical Support Specialist for a Full-Time position, to assist our customers with technical problems when using our products. Technical Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be...

  • Technical Support Engineer

    2 weeks ago

    Cairo, Cairo, Egypt myGwork Full time

    As a Technical Support Engineer in the Modern Work (MW) team, you will deliver world-class support for our global customers on their digital transformation journey. You will provide valuable support solutions on a wide range of technologies, specifically Exchange, Exchange Transport, Windows Servers and Client Access, that elevate our customers' trust in...

  • Technical support Manager

    2 weeks ago

    Cairo, Cairo, Egypt Al Ahly Momkn For E-Payment Full time

    A subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth. We believe in empowering our...

  • Technical Support Engineer

    2 weeks ago

    Cairo, Cairo, Egypt Motorola Solutions Full time

    Company Overview:At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.As a global leader in public safety and enterprise security, we create and connect the technologies that help to...

  • Translator Egypt Economic Courts Activity

    2 weeks ago

    Cairo, Cairo, Egypt real egypt Full time

    Roles and Responsibilities Provide daily administration & support on emerging cloud technology which has hands-on experience on Azure, Office365 and various cloud services such as container services, ASE, data analytics etc. Prefer the appreciation on legacy technology such as VMWare, SAN which can involve on transformation projects Participate and make...

  • Technical Support Agent

    2 weeks ago

    Cairo, Cairo, Egypt Softec Technologies Full time

    Job DescriptionResponsibilitiesAssist clients using company help desk software like Zendesk and other remote access desktop programsCommunicate with staff or clients to guide them through processes in person or via phone to troubleshoot and set up systemsAssist in implementing new applicationsEnsure timely responses to support requestsWork diligently on...

  • Technical Support Engineer

    2 weeks ago

    Cairo, Cairo, Egypt Orange Business Full time

    About the role:Provide technical point of contact for customers' incidents.Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.Ø Document all...

  • Vmware Consultant

    2 weeks ago

    Cairo, Cairo, Egypt Cloudberry Solutions Full time

    Blue Jay Dental is seeking a part-time general dentist to start in Tannersville, PAJob DescriptionJoin an excellent practice as an Associate Dentist on a part-time basis.Office HoursPart-time flexible hours.Practice InformationEquipped with state-of-the-art technology.Age RangesCatering to adult PPO and FFS patients.CompensationCompetitive starting pay to...

  • Technical Support Executive

    2 weeks ago

    Cairo, Cairo, Egypt Al Ahly Momkn For E-Payment Full time

    A subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth.We believe in empowering our...

  • Technical Support General Manager

    2 weeks ago

    Cairo, Cairo, Egypt Shell Full time

    The Role:Rashpetco/Burullus is a Joint Venture (JV) company operating one of Egypt's largest gas fields. The JV is the operator of the WDDM (West Delta Deep Marine) Field, which includes offshore wells/ control platform and the 2.3 BCFD gas treatment plant capacity located at Idku. WDDM production supplying gas to the National Grid and to the adjacent "Egypt...

  • Technical Support Engineer

    2 weeks ago

    Cairo, Cairo, Egypt Spectro Systems Full time

    Job Description:Responsible for overseeing projects' Installation and POC with our partners.Ensuring proper verification and performance implementation for existing and new projects.Conducting training sessions for partners/clients on newly installed hardware products.Validating system functionality by executing an operational checklist to ensure proper...

  • Technical Customer Support Engineer

    2 weeks ago

    Cairo, Cairo, Egypt EgyGamer LLC Egypt Full time

    Responsibilities:Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software...