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Technical Support Agent
2 weeks ago
Responsibilities
- Assist clients using company help desk software like Zendesk and other remote access desktop programs
- Communicate with staff or clients to guide them through processes in person or via phone to troubleshoot and set up systems
- Assist in implementing new applications
- Ensure timely responses to support requests
- Work diligently on tasks until resolved or escalated to appropriate parties
- Effectively prioritize and handle multiple open cases simultaneously
Qualifications
- A bachelor's degree in computer science or related field is preferred
- Foundational knowledge of SQL
- Prior experience in technical support, desktop support, or similar position
Soft Skills
- Solid work ethic
- Proficiency in English
- Excellent customer service abilities
- Effective problem-solving skills
- Strong analytical capabilities
- Collaborative team player with a great team-oriented attitude
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