Technical Support Agent

2 weeks ago


Cairo, Cairo, Egypt Softec Technologies Full time
Job Description

Responsibilities

  • Assist clients using company help desk software like Zendesk and other remote access desktop programs
  • Communicate with staff or clients to guide them through processes in person or via phone to troubleshoot and set up systems
  • Assist in implementing new applications
  • Ensure timely responses to support requests
  • Work diligently on tasks until resolved or escalated to appropriate parties
  • Effectively prioritize and handle multiple open cases simultaneously
Job Requirements

Qualifications

  • A bachelor's degree in computer science or related field is preferred
  • Foundational knowledge of SQL
  • Prior experience in technical support, desktop support, or similar position

Soft Skills

  • Solid work ethic
  • Proficiency in English
  • Excellent customer service abilities
  • Effective problem-solving skills
  • Strong analytical capabilities
  • Collaborative team player with a great team-oriented attitude


  • New Cairo, Cairo, Egypt SamTech Group Full time

    Job Summary:Customer Support Agent is responsible for clients I after sales technical support.He is responsible to ensure the proper functioning of all vehicles' tracking systems by keeping continuous contact with the customers. Responsibilities:Checking and ensuring the units proper functionality on daily basis.Reporting to the customers if any faulty unit...


  • Cairo, Cairo, Egypt xceed Full time

    Technical Support Call Center AgentGraduates.Military service determined.Egyptians.Technical Knowledge.Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 2,200 web enabled multi channels stations. Xceed manages various outsourcing agreements with key government & commercial accounts...


  • Cairo, Cairo, Egypt Concentrix Full time

    Job Title:Technical Support Engineer - Premier (Attaching CVs is a MUST)Job DescriptionThe Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering...

  • Technical Support

    2 weeks ago


    Cairo, Cairo, Egypt IBM WTC Egypt Full time

    Assist with the, maintenance and documentation of all facets of reliable, efficient, customer service..Provide assistance to all members in the use of our computer network,workstations, and equipment.Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient...


  • Cairo, Cairo, Egypt SSC Egypt Full time

    Company application administration; Deploy, configure, integrate and test the implemented solution based on Technical and Business requirementsCompany application troubleshooting and supporting during UAT and production.Execution of DB scripts/extracts as needed.React to High Severity issues technical situation that requires immediate attention.Work with...


  • Cairo, Cairo, Egypt Arrow Electronics Full time

    Position:Technical Support VMWareJob Description:At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the...


  • Cairo, Cairo, Egypt Arrow Electronics Full time

    Position:Technical Support VMWareJob Description:At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the...


  • Cairo, Cairo, Egypt Rewaa Full time

    Job Purpose:Rewaa Technology Company is seeking a Technical Support Specialist for a Full-Time position, to assist our customers with technical problems when using our products. Technical Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be...


  • Cairo, Cairo, Egypt myGwork Full time

    As a Technical Support Engineer in the Modern Work (MW) team, you will deliver world-class support for our global customers on their digital transformation journey. You will provide valuable support solutions on a wide range of technologies, specifically Exchange, Exchange Transport, Windows Servers and Client Access, that elevate our customers' trust in...


  • Cairo, Cairo, Egypt Al Ahly Momkn For E-Payment Full time

    A subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth. We believe in empowering our...


  • Cairo, Cairo, Egypt 3D Diagnostix Full time

    Responsibilities:Answer inbound calls and manage workflow between departmentsAnswer clients inquiries and help them use the company's servicesMake outbound calls with clients to follow up on service deliveryOverlook production processes and services provided by the companyJob RequirementsJob Requirements:English Fluency is a MUST.Graduates & undergraduates...


  • Cairo, Cairo, Egypt Motorola Solutions Full time

    Company Overview:At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.As a global leader in public safety and enterprise security, we create and connect the technologies that help to...


  • Cairo, Cairo, Egypt Orange Business Full time

    About the role:Provide technical point of contact for customers' incidents.Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.Ø Document all...

  • CS Agent

    2 weeks ago


    Cairo, Cairo, Egypt Nok Human Capital Full time

    NOK Human Capital is hiring "Customer Service Agents - Web Chat & Email (Dutch)" for IntouchCX, a global BPO leader in customer support industry.Job Description:1) Respond to customer-submitted inquiries in a timely manner via Calls, Emails & chats2) Queue-based, typing work will account for approximately 90% of the role.3) Training, 1:1s/ team meetings,...

  • CS Agent

    2 weeks ago


    Cairo, Cairo, Egypt Nok Human Capital Full time

    NOK Human Capital is hiring Customer Service Agents Web Chat & Email (Dutch) for IntouchCX a global BPO leader in customer support industry. Job Description: 1) Respond to customersubmitted inquiries in a timely manner via Calls Emails & chats 2) Queuebased typing work will account for approximately 90% of the role. 3) Training 1:1s/ team meetings reviewing...


  • Cairo, Cairo, Egypt Al Ahly Momkn For E-Payment Full time

    A subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth.We believe in empowering our...

  • Reservation Agent

    4 weeks ago


    Cairo, Cairo, Egypt Accor Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Reservation Agent

    2 months ago


    Cairo, Cairo, Egypt Accor Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...


  • Cairo, Cairo, Egypt Shell Full time

    The Role:Rashpetco/Burullus is a Joint Venture (JV) company operating one of Egypt's largest gas fields. The JV is the operator of the WDDM (West Delta Deep Marine) Field, which includes offshore wells/ control platform and the 2.3 BCFD gas treatment plant capacity located at Idku. WDDM production supplying gas to the National Grid and to the adjacent "Egypt...


  • Cairo, Cairo, Egypt Spectro Systems Full time

    Job Description:Responsible for overseeing projects' Installation and POC with our partners.Ensuring proper verification and performance implementation for existing and new projects.Conducting training sessions for partners/clients on newly installed hardware products.Validating system functionality by executing an operational checklist to ensure proper...