Technical Support Call Center

2 weeks ago


Cairo, Cairo, Egypt xceed Full time
Technical Support Call Center Agent
Graduates.
Military service determined.
Egyptians.
Technical Knowledge.

Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 2,200 web enabled multi channels stations.

Xceed manages various outsourcing agreements with key government & commercial accounts in different European languages.

Xceed core objective is to deliver superior quality and value to its clients in every aspect of the CRM cycle.

"Xceed currently operates from (3) sites within Cairo; two of the sites are operating full time. The other site is utilized as back up site for business continuity purposes. Capitalizing on its ground breaking success, Xceed has an additional contact center in the Morocco technology Park; "CasaNearshore Park. Xceed manages programs for clients covering (4) different continents, in (7) different languages.

Xceed is one of Telecom Egypt companies that were established in 2001 to act as the IT arm for Telecom Egypt, the incumbent operator.

Xceed started its call center operation business July 2003, with state-of-the-art Contact Center that supports a wide array of inbound and outbound services that are customized to the clients' needs.

Added to the customized service solutions, Xceed provides Back office Services, Infrastructure Management Services, Recruitment Process Outsourcing, Helpdesk Support Services and Social Media Analysis Services.

Xceed is a joint stock company where the major stakeholder is Telecom Egypt 98% and a 2% consortium of Egypt's largest financial institutions such as National Bank of Egypt, Misr Bank and Cairo Bank.


  • Call Center

    2 weeks ago


    Cairo, Cairo, Egypt Raya Contact Center Full time

    Handling clients over the phoneGraduates, both genders flexible with rotation shifts for males Military status exempted is a must.Raya Contact Center The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales...


  • Cairo, Cairo, Egypt Raya Contact Center Full time

    » Call center back ground is preferred » Excellent understanding for all physical problems and its solutions Very good network background » Very good English » Fresh graduate » Able to work on rotational sifts (24/7) for males and till 10:00 PM for females » Military status (defined for males) » CCNA certified (preferred) » Call center back ground is...


  • Cairo, Cairo, Egypt Raya Contact Center Full time

    Call Center Agent خدمة عملاء بالعربي Good & Very good English Fresh graduate Able to work on rotational sifts (24/7) for males. Military status (defined for males) University degreeRaya Contact CenterThe leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering...

  • Call Center Trainer

    2 weeks ago


    Cairo, Cairo, Egypt Upgrade Full time

    About us:We are a growing agency dedicated to assisting businesses from various industries in their expansion efforts. Our team comprises driven individuals who are committed to achieving results swiftly and enjoy what they do.At the moment, we are in search of a highly motivated and experienced call center trainer to join our team at UPGRADE. As the call...

  • Call Center Agent

    2 weeks ago


    Cairo, Cairo, Egypt IDP Education Ltd Full time

    Providing outstanding and exceptional customer service.Delivery of prompt and professional solutions for customer inquiries via phone, email, online chat etc.Maintain documentation of customer enquiries and responses for future reference.Completing accurate reporting and data entryProvide ad-hoc administration supportWHAT WE'RE LOOKING FORBe a customer...

  • Call Center Agent

    2 weeks ago


    Cairo, Cairo, Egypt nacita egypt Full time

    Responsibilty:Receiving or making a high volume of calls from or to customers.Striving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and creating a...


  • Cairo, Cairo, Egypt Mahgoub Group Full time

    Job DescriptionWork closely with the team, motivating and coaching themHosting 1-2-1's and team meetingsSubmit regular reports also seek new ideas and strategies to improve the performance.Reporting to the Call Center ManagerManage day-to-day line activities, priorities and make assessments within existing processes and procedures towards achieving...


  • Cairo, Cairo, Egypt Active Freight Network Full time

    Manage inbound and outbound calls in a timely manner.Analyze client requirements and offer the best possible solution or information.Explain all the essential details of the organization's products and services to captivate the customer's attention.Take the initiative to build fruitful connections through fluent and engaging communication.Keep records of all...


  • Cairo, Cairo, Egypt NOK Human Capital Full time

    French speakers are needed for call center vacancies asapRequirements:Grads with fluent French+ v good English.Technical background/experience is a plus.No commitments for the next 6 months.Ready to start.Benefits:Social& Medical insuranceTransportation provided.

  • Call center employee

    2 weeks ago


    Cairo, Cairo, Egypt NOK Human Capital Full time

    -Graduate males only-Experience in the call center field is required-Good in EnglishMaximum 30 years-A resident of CairoAdvantages:Medical and social insuranceMetro subscription after the first 3 monthsA rewarding salaryPaid training for two monthsTwo days off, variableJob type: full time


  • Cairo, Cairo, Egypt Motorola Solutions Full time

    Company Overview:At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.As a global leader in public safety and enterprise security, we create and connect the technologies that help to...


  • Cairo, Cairo, Egypt Egypt Assistance Full time

    Job DescriptionThe Call Center Representative is responsible for the communications between the current and potential customers of the corporate clients and the service providers, Therefore; he must be able to deal with customers' problems, complaints, and inquiries; and the job needs to be quick in dealing with computer programs to move between the...

  • Raya - Osn Project

    2 weeks ago


    Cairo, Cairo, Egypt Raya Contact Center Full time

    Call Center Agent Offshore projectRequirements: Must have good computer skills and ability to type at least 20 wpm Must have the ability to demonstrate world class customer service, explain the product and service offerings, and build rapport with the customer Excellent data entry, MS Word and internet navigation skills Clear, distinct voice Must have...


  • Cairo, Cairo, Egypt Raya Contact Center Full time

    Raya OSN Project Call Center Offshore Advisor is now needed : Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.Must have good computer skills and ability to type at least 20 wpm Must have the ability to demonstrate world class customer service, explain the product and service offerings, and...

  • Call Center Manager

    2 weeks ago


    Cairo, Cairo, Egypt UPGRADE Aggregated egypt Full time

    Assess team performance and provide feedback to maximize effectiveness.Lead and supervise the team to meet targets and fulfill duties.Identify areas for improvement and provide guidance based on call evaluations.Support and assist team members, answering questions and offering feedback.Participate in hiring and onboarding processes.Handle escalated calls and...


  • Cairo, Cairo, Egypt Raya Contact Center Full time

    About the Job Medical customer service adviser (Over the phone) for one of the leading laboratories in Egypt, We offer both full time and part time opportunities.Pharmaceutical Call Center Vacancy to answer customers' inquiries Job Description: Handling labs' customers over the phone Providing test results for customer. Providing test conditions and other...


  • Cairo, Cairo, Egypt Raya Contact Center Full time

    Available Vacancies: Customer service vacancies (Arabic and English) in several accounts. You will be hired in the best account that fits you based on your educational background, skills and English proficiency.Job description: Handles customer inquiries from beginning of the inquiry to it's closing Resolves customer complaints & problems aiming for customer...


  • Cairo, Cairo, Egypt Etisal International Full time

    Call center, Travel Consultant Reservation, Booking:- location: Abbassia (Cairo):- German Level:B2:- Graduates ( Males ):- Salary: 16,5K Net + Extra month salary every 3months:- Paid Training:- Social and Medical insuranceSalary: E£16,500.00 per monthEducation: Bachelor's (preferred)Language: German (preferred)


  • Cairo, Cairo, Egypt SSC Egypt Full time

    Analyze and diagnose technical problems in the supported applications in the production environment with full ownership and accountability over the production environment entailing fast restoration of services in case of outages.Perform the daily technical support tasks and handle the raised tickets related to in-domain Apps to properly close and reply to...


  • Cairo, Cairo, Egypt Arrow Electronics Full time

    Position:Technical Support VMWareJob Description:At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the...