Technical Support specialist

2 weeks ago


Cairo, Cairo, Egypt SSC Egypt Full time
  • Company application administration; Deploy, configure, integrate and test the implemented solution based on Technical and Business requirements
  • Company application troubleshooting and supporting during UAT and production.
  • Execution of DB scripts/extracts as needed.
  • React to High Severity issues technical situation that requires immediate attention.
  • Work with multiple teams for successful resolution of issues and incidents.
  • Self-motivated professional to work with minimal direction with effective time management skills
  • Open to flexible working conditions including after-hours scheduled application maintenance and support
  • Support daily operation
  • Give advisory to product and operation team.
  • Ability to read and understand job-related materials such as instructions, specifications, references and manuals
  • Ability to investigate, analyze information and to draw conclusions in order to troubleshoot issues
  • Ability to learn and support new applications
  • Ability to work independently or as part of a team
  • Providing technical support to teams within the organization, and to external clients when required
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues
  • Preparing maintenance plans and upgrading schedules for the organization's systems
  • Developing reports for teams across the business


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