Compute Senior Technical Support Engineer

2 days ago

Cairo, Egypt VMware Full time

**Senior Technical Support Engineer**

**Location: Cairo Egypt**

**The Elevator Pitch: Why will you enjoy this new opportunity?**

VMware is the global leader in virtualization and cloud infrastructure solutions that enables businesses to thrive in the Cloud Era. Our Global Support organization brings together an extraordinary and diverse group of people that supports over 250,000 companies in 100+ countries.

Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion. As a Technical Support Engineer, you are the trusted ally of our customers and the expert they turn to for troubleshooting, diagnosis, and resolution. Our Technical Support Engineers are the “face” of VMware to IT professionals world-wide.

When you join our team as a Technical Support Engineer, you will learn and support our latest technology, receive mentoring from managers and become a valued member of our team. TSE’s who deliver outstanding customer satisfaction are well-positioned for future career growth opportunities across various disciplines.

**Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing?**

A first-year TSE will undergo a substantial skills development training program focused on learning our core products, tools & processes. After an 8-week onboarding program that includes technical and soft-skills training, you will shadow and collaborate with fellow TSEs to learn the skills and habits necessary to deliver unparalleled customer experiences. Within 12 weeks, you will begin engaging directly with VMware customers and partnering with them to resolve issues.

To be successful in this role, you must be a motivated self-starter and resourceful learner, possess strong customer interaction and problem-solving skills, and be able to prioritize multiple requests and work assignments. If you are someone who embraces new technology, enjoys continuous learning, and desires a collaborative work environment, we encourage you to explore this opportunity with VMware Global Support.

**What type of work will you be doing? What assignments, requirements or skills will you be performing on a regular basis?**

As a Senior Technical Support Engineer in the VMware technical support team, you will be responsible for resolving customer technical issues. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.

To be successful in this role, you will:

- Work collaboratively with Escalation Engineers to troubleshoot complex environments.
- Collaborating with experienced engineers, review logs and communicate detailed action plans and reproducing issues in a lab environment.
- Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.
- Mentor and provide trainings to newcomers while continuing to develop own expertise in virtualization technology.
- Deliver Transfer of Information Sessions to other colleagues to share knowledge and enhance troubleshooting skills.
- Embrace VMware’s culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.
- Partner with Engineering, Field Teams, and technical experts to resolve issues to make it easier for customers to use our technology.
- Completing various training programs designed to further enhance your skills.
- Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers.

**Requirements**:

- Fluent written and verbal communication skills in English.
- Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations.
- Work experience in a technical domain. Experience in Virtualization & Cloud computing will be preferred.
- Strong understanding and hands-on experience of some of the following technologies:

- Networking
- Storage
- Linux
- TCP/IP
- Windows Clustering/DHCP/DNS.
- Windows server versions
- vSphere (ESXi and vCenter)
- vCloud
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Ability to follow standard engineering principles and practices.
- Establishing well-structured technical documents following ITIL best practices with team members.
- Logical approach to problem solving.
- Multi-platform Operating Systems Knowledge (Windows, Linux, UNIX) would be an added advantage
- Educational Qualification: Bachelor’s Degree of engineering or equivalent experience.
- CCNA / VCP / RHCE / MCSA ce

  • Senior Technical Support Engineer- Linux

    1 week ago

    Cairo, Egypt Egybell Full time

    **Responsibilities**: - Answer questions from customers, prospective customers, and field personnel about the features and capabilities of the company. - Developing customer-facing documentation for our website on an as-needed basis - Conducting root cause analysis that will lead to effective problem solving - Work closely with other groups including R&D...

  • Compute Technical Support Supervisor

    3 days ago

    Cairo, Egypt VMware Full time

    **The Elevator Pitch: Why will you enjoy this new opportunity?** VMware is the global leader in virtualization and cloud infrastructure solutions that enables businesses to thrive in the Cloud Era. Our Global Support organization brings together an extraordinary and diverse group of people that supports over 250,000 companies in 100+ countries. Our...

  • Technical Support Engineer 1

    6 days ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer Join us as a Technical Support Engineer on our Product Services team in Dublin to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns...

  • Technical Support Engineer 1

    24 hours ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer 1 (Symmetrix Team) Join us as a Technical Support Engineer on our Product Services team in Cairo, Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable...

  • Technical Support Engineer 1

    24 hours ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer Join us as a Technical Support Engineer on our Product Services team in [Location] to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize...

  • Senior Infrastructure Engineer

    3 weeks ago

    Cairo, Egypt Mentor Graphics Egypt Company (A Limited Liability Company - Private Free Zone) Full time

    Siemens DISW is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 165 years. We're looking for a **Senior Infrastructure Engineer** to join our **EMEA Service Delivery **team as a part of the **Global Technologies & Infrastructure...

  • Technical Support Engineer 2

    7 days ago

    Cairo, Egypt VMware Full time

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry. Our Global Support organization supports...

  • Senior Technical Architect

    4 weeks ago

    Cairo, Egypt Unifonic Full time

    Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touchpoint throughout the customer journey. **Engineering principle**: We ship robust, high-quality code, written for...

  • Manager, Nsx Technical Support

    24 hours ago

    Cairo, Egypt VMware Full time

    **Your next adventure at VMware is only a click away!** At VMware, we are committed to helping our people grow professionally. Our talented employees exemplify our shared values and continue to drive our company to new heights. **The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about managing high performing teams,...

  • Technical Support Engineer 1

    1 week ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer 1 (E2E Connectivity) Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer-critical environment, working on...

  • Technical Support Engineering Manager

    3 weeks ago

    Cairo, Egypt Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Technical Support Engineer

    4 days ago

    Cairo, Egypt Microsoft Corporation Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Live Optics Technical Support Engineer 2

    2 weeks ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer-critical environment, working on improving processes,...

  • Principal Engineer, Technical Support

    24 hours ago

    Cairo, Egypt Dell Technologies - RSA Full time

    **Principal Engineer, Technical Support - SecurID** As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern...

  • Technical Support Engineer

    6 days ago

    Cairo, Egypt Orange Full time

    **About the role**: Provide a professional first technical point of contact for the customer Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives. Ensure cases are allocated to the most appropriate ‘next...

  • Technical Support Engineer

    6 days ago

    Cairo, Egypt Orange Business Services Full time

    **About the role**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...

  • Technical Support Engineer

    3 weeks ago

    Cairo, Egypt Orange Business Services Full time

    **Responsibilities**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...

  • Technical Support Engineer 2

    6 days ago

    Cairo, Egypt RSA Full time

    **Technical Support Engineer 2 - Archer** The Sales Environments Operations Team is responsible for ensuring that the Archer demonstration environments and tools used by the global PreSales team are maintained and available, enabling the Sales Engineers to competitively position Archer to prospective buyers. This involves keeping systems updated, installing...

  • SAP Technical Support

    3 weeks ago

    Cairo, Egypt FlairsTech Full time

    Details Required Experience 4+ Department Customer Operations Career LevelMid-Level Position Location Cairo **Skills**: Sql server Communication Technical Support Excellent English SAP SAP Business One HANA Requirements and responsibilities **SAP Technical Support**: Job description: - Managing ticket workload across a number of customers,...

  • Technical Consultant-iot

    2 weeks ago

    Cairo, Egypt IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...