Current jobs related to Compute Senior Technical Support Engineer - Cairo - VMware

  • Senior Technical Support Engineer- Linux

    1 week ago

    Cairo, Egypt Egybell Full time

    **Responsibilities**: - Answer questions from customers, prospective customers, and field personnel about the features and capabilities of the company. - Developing customer-facing documentation for our website on an as-needed basis - Conducting root cause analysis that will lead to effective problem solving - Work closely with other groups including R&D...

  • Compute Technical Support Supervisor

    4 days ago

    Cairo, Egypt VMware Full time

    **The Elevator Pitch: Why will you enjoy this new opportunity?** VMware is the global leader in virtualization and cloud infrastructure solutions that enables businesses to thrive in the Cloud Era. Our Global Support organization brings together an extraordinary and diverse group of people that supports over 250,000 companies in 100+ countries. Our...

  • IT Technical Support

    10 hours ago

    Cairo, Egypt TRANSMAR Full time

    **Job Purpose**: Administrate and maintain the company’s internal networks and all technical issues related to all users’ computers. **Duties & Responsibilities**: System & Security: - Set a backup plan for all users’ data and all systems data regularly. - Search for the most updated releases to maintain up-to-date software & data file security. -...

  • Technical Support Engineer 1

    4 weeks ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer 1 (Symmetrix Team) Join us as a Technical Support Engineer on our Product Services team in Cairo, Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable...

  • Technical Support Engineer 1

    1 day ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer 1 (Symmetrix Team) Join us as a Technical Support Engineer on our Product Services team in Cairo, Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable...

  • Technical Support Engineer 1

    2 weeks ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer 1 (VxRail Team) Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to...

  • Technical Support Engineer 1

    2 weeks ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer Join us as a Technical Support Engineer on our Product Services team in Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns...

  • Technical Support Engineer 1

    4 weeks ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer Join us as a Technical Support Engineer on our Product Services team in [Location] to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize...

  • Technical Support Engineer 1

    1 day ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer Join us as a Technical Support Engineer on our Product Services team in [Location] to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize...

  • Computer Vision Engineer

    2 weeks ago

    Cairo, Egypt DeVisionX Full time

    **Job Purpose**: Develop and provide image processing & deep learning algorithms and solutions based on customer needs. **Responsibilities**: - Design data / image / video analytics algorithms and evaluate performance on large dataset - Design, train, and optimize Deep Neural Networks with a view to implementing on embedded DSP platforms - Implement and...

  • Senior Infrastructure Engineer

    4 days ago

    Cairo, Egypt Siemens Full time

    Siemens DISW is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 165 years. We're looking for a **Senior Infrastructure Engineer** to join our **EMEA Service Delivery **team as a part of the **Global Technologies & Infrastructure...

  • Technical Support Engineer

    1 week ago

    Cairo, Egypt Atlas Copco Equipment Egypt S.A.E. Full time

    **Technical support engineer - CTS**: - Functional area: Service - Country: Egypt - City: Cairo - Company name: Atlas Copco Equipment Egypt S.A.E. - Date of posting: Apr 6, 2025 **Passionate people create exceptional things** Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food...

  • Technical Support Engineer

    2 weeks ago

    Cairo, Egypt Orange Business Services Full time

    Provide technical point of contact for customers’ incidents. Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Ø Document all troubleshooting and...

  • Technical Support Engineer 2

    1 week ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer 2 (Data Domain Team) Join us as a Technical Support Engineer on our Product Services team in Cairo, Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working...

  • Technical Support Professional 3

    2 weeks ago

    Cairo, Egypt VMware Full time

    **The Elevator Pitch: Why will you enjoy this new opportunity?** - Are you passionate about learning and working with new VMware cloud technology and expanding your current technical expertise all while solving complex problems for key customers? Are you a natural collaborator that craves working with enthusiastic, creative, customer focused teams that...

  • Technical Support Engineer 2

    1 week ago

    Cairo, Egypt VMware Full time

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry. Our Global Support organization supports...

  • Manager, Nsx Technical Support

    4 weeks ago

    Cairo, Egypt VMware Full time

    **Your next adventure at VMware is only a click away!** At VMware, we are committed to helping our people grow professionally. Our talented employees exemplify our shared values and continue to drive our company to new heights. **The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about managing high performing teams,...

  • Manager, Nsx Technical Support

    1 day ago

    Cairo, Egypt VMware Full time

    **Your next adventure at VMware is only a click away!** At VMware, we are committed to helping our people grow professionally. Our talented employees exemplify our shared values and continue to drive our company to new heights. **The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about managing high performing teams,...

  • Senior Application Support and Cloud Operations

    3 days ago

    Cairo, Egypt Orange Business Services Full time

    **About the role**: **Senior Application Support and Cloud Operations Engineer** **Mission**: Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level technical support and...

  • Technical Support Engineer 1

    2 weeks ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer 1 (E2E Connectivity) Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer-critical environment, working on...

Compute Senior Technical Support Engineer

4 weeks ago

Cairo, Egypt VMware Full time

**Senior Technical Support Engineer**

**Location: Cairo Egypt**

**The Elevator Pitch: Why will you enjoy this new opportunity?**

VMware is the global leader in virtualization and cloud infrastructure solutions that enables businesses to thrive in the Cloud Era. Our Global Support organization brings together an extraordinary and diverse group of people that supports over 250,000 companies in 100+ countries.

Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion. As a Technical Support Engineer, you are the trusted ally of our customers and the expert they turn to for troubleshooting, diagnosis, and resolution. Our Technical Support Engineers are the “face” of VMware to IT professionals world-wide.

When you join our team as a Technical Support Engineer, you will learn and support our latest technology, receive mentoring from managers and become a valued member of our team. TSE’s who deliver outstanding customer satisfaction are well-positioned for future career growth opportunities across various disciplines.

**Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing?**

A first-year TSE will undergo a substantial skills development training program focused on learning our core products, tools & processes. After an 8-week onboarding program that includes technical and soft-skills training, you will shadow and collaborate with fellow TSEs to learn the skills and habits necessary to deliver unparalleled customer experiences. Within 12 weeks, you will begin engaging directly with VMware customers and partnering with them to resolve issues.

To be successful in this role, you must be a motivated self-starter and resourceful learner, possess strong customer interaction and problem-solving skills, and be able to prioritize multiple requests and work assignments. If you are someone who embraces new technology, enjoys continuous learning, and desires a collaborative work environment, we encourage you to explore this opportunity with VMware Global Support.

**What type of work will you be doing? What assignments, requirements or skills will you be performing on a regular basis?**

As a Senior Technical Support Engineer in the VMware technical support team, you will be responsible for resolving customer technical issues. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.

To be successful in this role, you will:

- Work collaboratively with Escalation Engineers to troubleshoot complex environments.
- Collaborating with experienced engineers, review logs and communicate detailed action plans and reproducing issues in a lab environment.
- Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.
- Mentor and provide trainings to newcomers while continuing to develop own expertise in virtualization technology.
- Deliver Transfer of Information Sessions to other colleagues to share knowledge and enhance troubleshooting skills.
- Embrace VMware’s culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.
- Partner with Engineering, Field Teams, and technical experts to resolve issues to make it easier for customers to use our technology.
- Completing various training programs designed to further enhance your skills.
- Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers.

**Requirements**:

- Fluent written and verbal communication skills in English.
- Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations.
- Work experience in a technical domain. Experience in Virtualization & Cloud computing will be preferred.
- Strong understanding and hands-on experience of some of the following technologies:

- Networking
- Storage
- Linux
- TCP/IP
- Windows Clustering/DHCP/DNS.
- Windows server versions
- vSphere (ESXi and vCenter)
- vCloud
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Ability to follow standard engineering principles and practices.
- Establishing well-structured technical documents following ITIL best practices with team members.
- Logical approach to problem solving.
- Multi-platform Operating Systems Knowledge (Windows, Linux, UNIX) would be an added advantage
- Educational Qualification: Bachelor’s Degree of engineering or equivalent experience.
- CCNA / VCP / RHCE / MCSA ce