Technical Support Engineer
4 weeks ago
- Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo products
- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
- Demonstrate excellent oral and written communication skills.
- Provide answers for general usage and operation questions.
- Provide problem determination / problem source Identification.
- Review diagnostic information to assist in isolation of a problem cause.
- Identify known defects and fixes to resolve problems.
- Identify suspected defects and engage escalation team to assist in resolution.
- Aid with questions regarding product documentation related to the supported products.
- Interpret online manuals regarding Lenovo code and application interfaces.
- Collaborate with other support centres and business units to provide seamless problem resolution.
- Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
- Supporting France customers, France time zone, Shift based.
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Technical Support Engineer
4 weeks ago
Cairo, Egypt IT Pillars Full timeJob DescriptionSupport customers and company engineers by providing troubleshooting/knowledge transfer.Provides remote technical support through the TeamViewer platform and through communication with our customers and agents.Log support tickets and track status with different team members.Support tickets coordination and followup.Develop articles/blogs for...
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Technical Support Engineer
7 days ago
Cairo, Egypt Location Solutions Full timeWe are looking for technical support engineer for our team with following specifications: Job responsibility - You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments. - Research, diagnose, troubleshoot, and resolve customer issues in...
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End User Technical Support Engineer
4 weeks ago
Cairo, Egypt SSC Egypt Full timeseeking an experienced and dedicated End User Technical Support Engineer to join our team. As an End User Technical Support Engineer, you will be responsible for providing technical support to end users, troubleshooting hardware and software issues, and ensuring timely resolution of technical problems. You will also be responsible for maintaining accurate...
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Technical Support Engineer
7 days ago
Cairo, Egypt Orange Business Services Full time**About the role**: Provide a professional first technical point of contact for the customer Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives. Ensure cases are allocated to the most appropriate ‘next...
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Technical Support VMWare
4 weeks ago
Cairo, Cairo, Egypt Arrow Electronics Full timePosition:Technical Support VMWareJob Description:At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the...
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Technical Support Engineer
4 weeks ago
Cairo, Egypt MICROSOFT Full timeResponding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...
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Technical Support Engineer
4 weeks ago
Cairo, Egypt egybel Full timeResponding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...
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Technical Support Engineer
4 weeks ago
Cairo, Egypt alshaya group Full timeResponsibilty:Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software...
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Technical support engineer
4 weeks ago
Cairo, Egypt ARPUPLUS egypt Full timeResponsibilities:Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software issues, and...
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Technical support specialist
4 weeks ago
Cairo, Egypt IBM Egypt Full timeAbout the CompanyOur Client is a global leader in transportation and supply chain ResponsibilitiesWe re looking for a process-driven, user-focused Solution Architect to provide technical leadership on the internal architecture and technology roadmap for logistics warehouse operations within the APAC Drive sustainable architecture decisions in accordance...
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Technical Support Engineering IC3
4 weeks ago
Cairo, Egypt MICROSOFT Full timeResponding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...
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Senior Testing Engineer
4 weeks ago
Cairo, Egypt vodafone Senior Testing Engineer Full timeInteracts with the project team to gain an understanding of the business environment, technical context, and conformance criteria.Understands and uses appropriate automated testing processes and tools.Stays current on established tools, techniques, and technologies.Supports knowledge management and collaboration through participation in testing discussions,...
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Technical Support Advisor English Speaker
2 weeks ago
Cairo, Egypt Concentrix Egypt Full timeProvide prompt and accurate technical support to customers via phone, email, and chat.Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client productsResearch and identify solutions to complex technical problems using knowledge base resources and escalation...
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Technical Support Manager
4 weeks ago
Cairo, Egypt Millensys Full timeJob DescriptionSet clear objectives, evaluate progress, and instill a high-performance culture with a focus on the team.work, service excellence, and ownership for resolving customer issuesSet up, manage, and improve standards and procedures within the teamEnsure working practices are well defined and operational with minimal disruption using technology to...
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Technical Support Engineer
4 weeks ago
Cairo, Egypt IDEMIA Full timeMonitor and optimize system performance, availability, and reliability.Respond to and resolve technical issues and service requests in a timely and efficient manner.Document processes, configurations, and troubleshooting procedures.Collaborate with cross-functional teams to deploy, troubleshoot, and maintain system components availability.Ensure adherence to...
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Technical Office Engineer Civil
4 weeks ago
Cairo, Egypt Archirodon Group N.V Full timeDesign of temporary worksPreparation of purchase requests for permanent materials procured by site teamEvaluation of technical submittals for project materials procured by site teamEstablish with the Construction Manager the construction methodologyCoordinate constructability reviewsAnalyze the IFC drawings and project specification documents to understand...
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Remote Technical Support
4 weeks ago
Cairo, Egypt IBM WTC Egypt Full timeProvide assistance to all members in the use of our computer network,workstations, and equipment.● Assist with the communications and informationhardware and software, with primary responsibility for clients devicessystems, and their efficient integration.● Provide helpdesk support, via phone, computer, and through our ticketingsystem, for most issues...
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Senior Technical Operations Engineer
4 weeks ago
Cairo, Egypt Beltone Financial egypt Full timeWe are looking for a Technical Operations Engineer to join Beltone Holding, you will play a vital role in ensuring the smooth and efficient operation of the platforms and systems. You will work closely with the end users, and other technical teams to provide timely and effective technical support, troubleshooting, and issue resolution. Job Responsibilities: ...
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Technical Sales Engineer
4 weeks ago
Cairo, Egypt Lubemaster Full timeJob Description:Prepare and develop technical presentations to explain how the products’ features and the provided pre and post sales service to the customer can significantly suit the customer better than the competing products.Collaborate with sales teams to understand the customers’ requirements and provide sales engineers with the products...
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Field Support Engineer
4 weeks ago
Cairo, Egypt kone egypt Full timeResponsibilty:Conducting site visits, monitoring schedules, and supervising technicians.Running field operations, offering technical support, and troubleshooting on-site issues.Ensuring on-site efficiency and safety at all times.Estimating costs, approving project designs, and preparing contracts.Analyzing data, monitoring expenditure, and drafting progress...