Senior Technical Operations Engineer

1 month ago


Cairo, Egypt Beltone Financial egypt Full time

We are looking for a Technical Operations Engineer to join Beltone Holding, you will play a vital role in ensuring the smooth and efficient operation of the platforms and systems. You will work closely with the end users, and other technical teams to provide timely and effective technical support, troubleshooting, and issue resolution.

Job Responsibilities:

  • Acting as the second and third level of technical support, serving as the pivotal link between the initial call center support (first level) and the development team (third level) and/or the development team of an external software vendor (fourth level).
  • Maintaining a backlog of customer-reported issues to continuously ensure backlog issues are being addressed.
  • Conducting in-depth investigations, resolving issues independently, and confirming solutions with level 1 support or escalating to level 3 or 4 as needed.
  • Tracking defects and bugs systematically through the ticketing system, ensuring comprehensive documentation and monitoring their progress.
  • Cross-functioning between the team and various stakeholders, including security, developers, and network specialists, to identify areas of deficiency in the product and facilitate continuous improvement.
  • Proactively monitoring the system to anticipate potential problems before they are reported, taking prompt action to either resolve issues or escalate them to the relevant teams for resolution.
  • Participating in the evaluation and testing of software from inception to the go-live stage, allowing you to gain comprehensive knowledge of the product and provide effective support in later stages.
  • Perform root cause analysis of production errors and resolve technical issues.
  • Solid understanding of SDLC concepts.


  • Cairo, Egypt vodafone Senior Testing Engineer Full time

    Interacts with the project team to gain an understanding of the business environment, technical context, and conformance criteria.Understands and uses appropriate automated testing processes and tools.Stays current on established tools, techniques, and technologies.Supports knowledge management and collaboration through participation in testing discussions,...


  • Cairo, Egypt VMware Full time

    **Senior Technical Support Engineer** **Location: Cairo Egypt** **The Elevator Pitch: Why will you enjoy this new opportunity?** VMware is the global leader in virtualization and cloud infrastructure solutions that enables businesses to thrive in the Cloud Era. Our Global Support organization brings together an extraordinary and diverse group of people...


  • Cairo, Egypt Canonical Egypt Full time

    Seek improvements to engineering and operations practicesDeliver engineering solutions leveraging the Salesforce platformCollaborate with colleagues on business analysis and technical designsProvide Salesforce subject matter expertise to engineering teams and business operations What we are looking for in you Bachelor's degree or equivalent in Computer...


  • Cairo, Cairo, Egypt Arrow Electronics Full time

    Position:Senior DevOps EngineersJob Description:Job DescriptionSiliconExpert Technologies, Inc. is looking for Senior DevOps Engineers with strong development background, who will be responsible for enabling faster release and deployment cycles, by taking advantage of agile development methodologies, improved collaboration between business stakeholders,...

  • Senior Engineer

    4 weeks ago


    Cairo, Egypt GE Gas Power Full time

    **Job Description Summary**: Engineers providing consulting services to internal/external energy clients resulting in sales revenue Jobs at this level operate with some autonomy but are covered by well-defined Commercial policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet...


  • Cairo, Egypt Procore Full time

    Procore is looking for a **Senior Manager, Software Engineering** to join Procore’s Construction Intelligence Org to maintain, optimize, and enhance the data pipeline that supports all user analytics. You’ll be responsible for the data pipeline’s end-to-end functionality, from the streaming service receiving the events from sources to the tools landing...


  • Cairo, Egypt Pillars Consultancy Full time

    Coordinate with other Technical Office engineers to produce shop drawings with focus on aesthetics and cost control. - Analyze building codes, by-laws, space and site requirements, and other technical documents and reports to determine their effect on architectural and civil designs. - Coordinate structural, electrical, and mechanical designs, and determine...


  • Cairo, Egypt SSC Egypt Full time

    Senior Technical Writer must possess at least a Bachelor of Science , Bachelor of Computer Application , Bachelor of Engineering/Technology, Master of Computer Application/Computer Science or equivalentMinimum 4 years experience in Technical writing for web based applicationsMulti-Lingual (Arabic and English) proficiency in speaking and documentation is a...


  • Cairo, Egypt ELSEWEDY ELECTRIC Full time

    The Lead DevOps and Cloud Engineer is a technical specialist who has practical hands-on experience working with numerous facets of todays Cloud and DevOps technologies. This person has technical skills and knowledge that encompass a broad array of tools and technologies, as well as modern software development processes and methodologies. The Lead Cloud and...


  • Cairo, Cairo, Egypt World Bank Group Full time

    Job DescriptionDescription –>The MNC03 program is managed out of the Egypt country office. The Egypt Country Office has about 80 staff and works as a regional hub for some other functions also. The Yemen program is headed by a Country Manager (CM) currently based in Amman (plans to move to Yemen when security situation permits). The Djibouti Country Office...


  • Cairo, Egypt Webhelp Full time

    **Information Technology** **Location** - Cairo, Egypt*** Job Title: Technical I, IT Operations (TCF) **Job Description**: We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted...


  • Cairo, Egypt careem Full time

    Senior Cyber Security Operations Engineer I Minimum 3+ years of operational experience preferred in security operations center, threat intelligence, insider threat operations, threat management, cyber security, information security or related functions.Bachelor's degree in Computer Science, Management Information Systems, Information Systems, or a...


  • Cairo, Cairo, Egypt Procore Full time

    Job DescriptionProcore is looking for a Senior Manager, Software Engineering to join Procore's Construction Intelligence Org to maintain, optimize, and enhance the data pipeline that supports all user analytics. You'll be responsible for the data pipeline's end-to-end functionality, from the streaming service receiving the events from sources to the tools...


  • Cairo, Egypt Wadi Group Full time

    Responsibilities:Understanding and carrying out all tasks given by the Senior Engineer.Collaborating with other engineers and workers to design, develop, test, and improve products and engineering processes.Ensuring all expenses stay within the allocated budget.Performing regular inspections of equipment and scheduling maintenance or repairs.Providing...


  • Cairo, Egypt Procore Full time

    What if you could use your technology skills to develop a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries, not to mention one of the most...


  • Cairo, Egypt SSC Egypt Full time

    Senior UiPath Developer / Technical Lead Advanced UiPath Certification: Must possess an advanced UiPath certification, demonstrating a high level of expertise in UiPath technologiesExperience: A minimum of 5+ years of experience working with UiPath, with a proven track record of successful project implementationLanguage Proficiency: Strong proficiency in...


  • Cairo, Egypt المصريه للاتصالات Full time

    Follow all relevant IT operations and infrastructure policies, processes and standard operating procedures so that work is carried out in a controlled and consistent mannerSupervise the day-to-day operations of subordinates to ensure that work processes are implemented as designed and in compliance with established standards and proceduresSupervise the...


  • Cairo, Cairo, Egypt Alfa Laval Full time

    Service Operations Department is looking for a Senior Field Service Engineer to be located in Cairo/Alexandria, Egypt. This is an interesting and challenging opportunity to be part of a dynamic, motivated & competent team and presents growth opportunities in one of the most interesting markets.The position will be responsible for the Preventive maintenance,...


  • Cairo, Egypt SSC Egypt Full time

    Senior Technical Recruiter responsibilities include sourcing, screening, matching, and providing a shortlist of qualified candidates for various technical roles and front profiles to our clients, managing the hiring process from A-Z. You will also network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire and...


  • Cairo, Egypt EgyCham Cairo, Egypt Full time

    This is a full-time on-site role for a Technical Office Engineer. The Technical Office Engineer will be responsible for creating shop drawings and quantity surveying, developing design solutions, preparing and reviewing project proposals, and maintaining project budgets and schedules. Qualifications· Bachelor's degree in Mechanical...