Technical Support Advisor English Speaker
3 weeks ago
- Provide prompt and accurate technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
- Document and escalate unresolved issues to higher-level support teams.
- Maintain detailed records of customer interactions and support activities.
- Proactively identify and address potential customer issues to prevent escalations.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Serve as a resource to other support personnel
- Participate in ongoing training and development to stay abreast of the latest technology advancements.
- Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability.
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Technical Support Advisor French Speaker
3 weeks ago
Cairo, Egypt Concentrix Egypt Full timeAs a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats – troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving...
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Technical Support Advisor English Speaker
3 weeks ago
Cairo, Egypt Concentrix Egypt Full timeProvide prompt and accurate technical support to customers via phone, email, and chat.Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client productsResearch and identify solutions to complex technical problems using knowledge base resources and escalation...
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Sales Executive
1 month ago
Cairo, Egypt Jadeer Full timeSales Executive - Fluent English Speaker (Call Center Background)Bachelor's Degree in (languages related, Marketing or sales academic study is preferred).Fluency in English is a must.At least +1 year of work experience as a Travel Advisor is a must (English Account).Good Communication and negotiation skills.Detail Oriented.
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CS Agent
3 weeks ago
Cairo, Egypt Nok Human Capital Full timeNOK Human Capital is hiring English Customer Service Agents for a US Fitness company.Requirements:* C1 English speakers.* Graduates* Excellent communication skills.* Flexible with overnight shift.Working conditions:* Location: Maadi Technology Park* 2 days off rotational* 9 working hours including 1 hour breakBenefits:* Medical insurance* TransportationIf...
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Partner Support Advisor
1 month ago
Cairo, Egypt Property Finder Full timePartner Support AdvisorThe ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.One or more years’ experience in related positions.Familiarity with Microsoft Windows, Microsoft Outlook, and Internet...
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CS Team Lead
3 weeks ago
Cairo, Egypt Nok Human Capital Full timeNOK Human Capital is hiring Call Center Team Lead (English Speaker) for IntouchCX a global BPO leader in customer support industry.About The Job Were looking for a Call Center Team Lead (English Speaker) to provide frontline direction to our Customer Service Representatives (CSRs) ensuring quality service is provided with every customer interaction. This...
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Support Renewal Advisor
1 month ago
Cairo, Egypt myGwork Full timeThe Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.Customer Assistance (CAT): The initial point of contact for incoming calls, chats and Renewal Service...
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English Teacher
11 hours ago
New Cairo, Cairo, Egypt Cairo English School Full timeCairo English School is one of the premier British International Schools in Cairo, Egypt. We are an Early Years to Year 12 all-through school with over 2,000 students on roll. The school has outstanding facilities and is in New Cairo, situated about 10 minutes from Cairo Airport and 45 minutes from Downtown.We are fully accredited by the Council of...
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Technical Advisor
1 month ago
Cairo, Egypt unfpa egypt Full timeResponsibilities:Providing assistance in developing and implementing program reviews.Advising and sharing your expertise with Technicians.Defining and developing applications for technical designs.Coordinating technical activities.Supporting team members in their programming activities.Researching and creating strategic management, operational, and financial...
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Technical Support Engineer
1 month ago
Cairo, Egypt IT Pillars Full timeJob DescriptionSupport customers and company engineers by providing troubleshooting/knowledge transfer.Provides remote technical support through the TeamViewer platform and through communication with our customers and agents.Log support tickets and track status with different team members.Support tickets coordination and followup.Develop articles/blogs for...
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ECL Advisor
1 month ago
Cairo, Egypt Crimson Education Full timeECL AdvisorUS Extracurricular and Leadership Project Advisor: As a Crimson Extracurricular and Leadership (ECL) Advisor youd be working with students to strategize and develop a personalized leadership project that demonstrates their interests ingenuity and initiative. The leadership project is a vital component of their college application process. The core...
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Technical Support VMWare
1 month ago
Cairo, Cairo, Egypt Arrow Electronics Full timePosition:Technical Support VMWareJob Description:At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the...
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Technical Support VMWare
4 days ago
Cairo, Egypt Arrow Electronics Full timePosition:Technical Support VMWareJob Description:At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the...
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Mel Advisor
1 month ago
Cairo, Egypt Pathfinder International Full timePathfinder International is seeking a MEL Advisor for the newly USAID-funded OSRA program. The OSRA program is five-year Pathfinder-led USAID-funded project. The goal of the OSRA program is to improve family health outcomes by reinforcing the national family planning and reproductive health (FP/RH) program in partnership with the Ministry of Health and...
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Cairo, Cairo, Egypt Foundever™ Full timeAbout FoundeverTM FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...
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English Teacher
1 month ago
Cairo, Egypt Hilton Full timeOnceHub () is an innovative and thriving Software-as-a-Service (SaaS) company that provides Engagement Acceleration Solutions to organizations We are a remote company spread across seven countries and five continents which means that collaboration and diversity are at the heart of our amazing Applying for this position, you ll work remotely from your home...
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Cairo, Egypt Foundever™ Full timeAbout Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and...
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Youth Engagement Advisor
1 month ago
Cairo, Egypt Pathfinder International Full timePathfinder International is seeking a Youth Engagement Advisor for the newly USAID-funded OSRA program. The OSRA program is five-year Pathfinder-led USAID-funded project. The goal of the OSRA program is to improve family health outcomes by reinforcing the national family planning and reproductive health (FP/RH) program in partnership with the Ministry of...
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Technical Support Engineer
1 month ago
Cairo, Egypt IBM Egypt Full time- Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo products- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client...
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Fluent English Speakers
1 month ago
Cairo, Egypt Sutherland egypt Full timeResponsibilty:Teach basic English skills including reading, writing, and speaking.Compose lesson plans in order to successfully incorporate the full duration of each lesson.Execute lessons efficiently using different styles of teaching depending on the content.Engage students to ensure a lively classroom atmosphere.Instruct students about the structure and...