Technical Support Advisor English Speaker

3 weeks ago


Cairo, Egypt Concentrix Egypt Full time
  • Provide prompt and accurate technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
  • Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
  • Document and escalate unresolved issues to higher-level support teams.
  • Maintain detailed records of customer interactions and support activities.
  • Proactively identify and address potential customer issues to prevent escalations.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Serve as a resource to other support personnel
  • Participate in ongoing training and development to stay abreast of the latest technology advancements.
  • Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability.


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