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Support Renewal Advisor
3 months ago
The Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.
Customer Assistance (CAT): The initial point of contact for incoming calls, chats and Renewal Service Requests (RSRs) to the DRC. The CAT will work to resolve incoming issues, proactively educate customers and route complex incoming issue to other specializations.
Data Management (DMT): Handles all complex and time-consuming issues to include repricing, cancellations, terminations, consolidations, mass updates, reinstatement of support and Extended Support issuance. Must ensure all approvals are gained and that all policies are adhered too as part of process.
Booking (BKT): Confirm all Support Renewals are booked correctly by validate all incoming information and resolve all booking failures and OA (Order Administration) rejections. Work with customers to ensure they are accepting Support Renewals via My Support Renewals and assist them in the process when needed.
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Partner Support Advisor
3 months ago
Cairo, Egypt Property Finder Full timePartner Support AdvisorThe ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.One or more years’ experience in related positions.Familiarity with Microsoft Windows, Microsoft Outlook, and Internet...
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Technical Support Advisor
2 weeks ago
Cairo, Cairo, Egypt Raya Contact Center Full time» Call center back ground is preferred » Excellent understanding for all physical problems and its solutions Very good network background » Very good English » Fresh graduate » Able to work on rotational sifts (24/7) for males and till 10:00 PM for females » Military status (defined for males) » CCNA certified (preferred) » Call center back ground is...
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Technical Support Advisor French Speaker
4 weeks ago
Cairo, Egypt Concentrix Egypt Full timeAs a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats – troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving...
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Renewals Support Specialist
2 weeks ago
Cairo, Cairo, Egypt FlairsTech Egypt Full timeResponsibilities:Troubleshooting and resolving IT issues in a timely manner.Communicating with coworkers to diagnose problems.Installing and configuring hardware and software.Talking coworkers through the process of fixing technical issues.Prioritizing your workload to ensure the most critical issues are resolved first.Documenting common support procedures...
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Customer Service/Technical Support Advisor
2 weeks ago
Cairo, Cairo, Egypt Concentrix Full timeJob Title:Customer Service/Technical Support Advisor - German - Alexandria - 2024Job DescriptionDue to our incredible growth, we're looking for Customer Service Advisors with German language skills to help us deliver exceptional customer experiences for some of the world's biggest and most well-known brands.As a Customer Service Advisor within our friendly...
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Customer Service/Technical Support Advisor
4 weeks ago
Cairo, Cairo, Egypt Concentrix Full timeJob Title:Customer Service/Technical Support Advisor - German - Alexandria - 2024Job DescriptionDue to our incredible growth, we're looking for Customer Service Advisors with German language skills to help us deliver exceptional customer experiences for some of the world's biggest and most well-known brands.As a Customer Service Advisor within our friendly...
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Bancassurance Sales Advisor
2 weeks ago
Cairo, Cairo, Egypt AXA Egypt Full timeJob DescriptionAchieve his/her quarterly assigned target through conducting different daily activities of face-to-face approaches, Selling Interviews, phone calls etc...Provide sales and technical support to bank staff on product details, benefit illustrations, insurance policies, etc...Support bank staff when prospects have unique requirements that cannot...
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Bancassurance Sales Advisor
1 month ago
Cairo, Cairo, Egypt AXA Egypt Full timeJob DescriptionAchieve his/her quarterly assigned target through conducting different daily activities of face-to-face approaches, Selling Interviews, phone calls etc...Provide sales and technical support to bank staff on product details, benefit illustrations, insurance policies, etc...Support bank staff when prospects have unique requirements that cannot...
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Bancassurance Sales Advisor
1 month ago
Cairo, Egypt AXA Egypt Full timeJob DescriptionAchieve his/her quarterly assigned target through conducting different daily activities of face-to-face approaches, Selling Interviews, phone calls etc…Provide sales and technical support to bank staff on product details, benefit illustrations, insurance policies, etc...Support bank staff when prospects have unique requirements that cannot...
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Mel Advisor
2 weeks ago
Cairo, Cairo, Egypt Pathfinder International Full timePathfinder International is seeking a MEL Advisor for the newly USAID-funded OSRA program. The OSRA program is five-year Pathfinder-led USAID-funded project. The goal of the OSRA program is to improve family health outcomes by reinforcing the national family planning and reproductive health (FP/RH) program in partnership with the Ministry of Health and...
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Youth Engagement Advisor
2 weeks ago
Cairo, Cairo, Egypt Pathfinder International Full timePathfinder International is seeking a Youth Engagement Advisor for the newly USAID-funded OSRA program. The OSRA program is five-year Pathfinder-led USAID-funded project. The goal of the OSRA program is to improve family health outcomes by reinforcing the national family planning and reproductive health (FP/RH) program in partnership with the Ministry of...
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Mel Advisor
4 weeks ago
Cairo, Egypt Pathfinder International Full timePathfinder International is seeking a MEL Advisor for the newly USAID-funded OSRA program. The OSRA program is five-year Pathfinder-led USAID-funded project. The goal of the OSRA program is to improve family health outcomes by reinforcing the national family planning and reproductive health (FP/RH) program in partnership with the Ministry of Health and...
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Real Estate Sales Advisor
2 weeks ago
Cairo, Cairo, Egypt Coldwell Banker Egypt Full timeColdwell Banker New Homes is now hiring for a Real Estate Sales Advisor Sales advisors need to be confident communicators with excellent selling skills and the ability to retain the product knowledge. Required to approach customers, offer advice on Real Estate properties and deal with any resulting transactions.A Sales Advisor usually performs many of the...
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Youth Engagement Advisor
4 weeks ago
Cairo, Egypt Pathfinder International Full timePathfinder International is seeking a Youth Engagement Advisor for the newly USAID-funded OSRA program. The OSRA program is five-year Pathfinder-led USAID-funded project. The goal of the OSRA program is to improve family health outcomes by reinforcing the national family planning and reproductive health (FP/RH) program in partnership with the Ministry of...
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Email & Chatting Offshore Account Advisor
2 weeks ago
Cairo, Cairo, Egypt Raya Contact Center Full timeEMAIL & CHATTING Offshore Account Advisor Fluent English. » Fresh graduate Males and Females » Typing Speed 30 WPM for English minimum » Excellent business writing skills » Able to work on rotational sifts (24/7) » Military status (defined for males) » University degreeRaya Contact CenterThe leading Business Process Outsourcing Service provider in the...
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Principal Applied Scientist
4 weeks ago
Cairo, Egypt Talentup Full timeAbout Company:Niveza India Pvt. Ltd. is a SEBI registered research, advisory, and financial technology firm. We have proven experience in providing one of the best performing stock picks backed by best-in-industry service. We are one of the best Advisory firms in India which works on the principles of Rakesh Jhunjhunwala and Warren Buffett Portfolio."Job...
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Pharmaceutical Account Advisor
2 weeks ago
Cairo, Cairo, Egypt Raya Contact Center Full timeAbout the Job Medical customer service adviser (Over the phone) for one of the leading laboratories in Egypt, We offer both full time and part time opportunities.Pharmaceutical Call Center Vacancy to answer customers' inquiries Job Description: Handling labs' customers over the phone Providing test results for customer. Providing test conditions and other...
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Business Support Specialist
4 weeks ago
Cairo, Egypt Johnson & Johnson Egypt Full timeHR related announcements (new joiners/ appointments/ leavers/ Leadership Development trainings/Holiday Announcements)Onboarding & inductionManage the Onboarding of new hires. Design and conduct monthly new hire’s induction sessions.Organize Office tour for new hires.Introduce New Hires to Local PoliciesIntroduce New Hires to J&J SystemsIntroduce New...
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Technical Support Advisor
1 month ago
Cairo, Egypt Sutherland Full timeJob DescriptionIdentifying hardware and software solutions.Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Talking customers through a series of actions to...
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Customer Success Manager
4 weeks ago
Cairo, Egypt Roots Management Consultants Full timeResponsibilitiesAct as a concierge to the company various services and internal functions, coordinating all activities and customer communicationBe the primary interface to our customers and work alongside Sales, Professional Services, Support, and Engineering to resolve any challengesServe as a trusted advisor to our customers executives and key...