Customer Experience Specialist

4 weeks ago


Cairo, Egypt AGODA Egypt Full time
  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)
  • Professionally handle high volume of inquiries from clients and customers
  • You will be accountable for meeting individual (KPIs) and team goals
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Continuously identify work process improvements
  • Communicate to Team Leaders and (or) Manager
  • Perform office-based administrative duties whenever required
  • Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc

What you’ll Need to Succeed:

  • We are looking for individuals that have an excellent command of spoken and written English & Arabic
  • Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills
  • Analytical thinking and high problem-solving skills
  • Stress tolerance and able to work under pressured environment
  • Willing to work in shift rotations to ensure we have 24/7 service levels
  • Able to work on public holidays and weekends

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