Customer Experience Specialist
4 weeks ago
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)
- Professionally handle high volume of inquiries from clients and customers
- You will be accountable for meeting individual (KPIs) and team goals
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Continuously identify work process improvements
- Communicate to Team Leaders and (or) Manager
- Perform office-based administrative duties whenever required
- Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc
What you’ll Need to Succeed:
- We are looking for individuals that have an excellent command of spoken and written English & Arabic
- Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills
- Analytical thinking and high problem-solving skills
- Stress tolerance and able to work under pressured environment
- Willing to work in shift rotations to ensure we have 24/7 service levels
- Able to work on public holidays and weekends
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