Desktop Support Technician L1 EG

2 weeks ago


Cairo, Cairo, Egypt Excis Compliance ltd Full time
  • Responding to client support requests.
  • Contacting clients to find out the nature of the problem.
  • Traveling to the client s location or connecting via remote link.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Providing basic training on computer operation and management.
  • Completing job reports and ordering supplies.


Requirements
  • Proven work experience as Desktop Support Engineer or Support Technician.
  • Advanced knowledge of computer hardware systems chipsets memory modules and peripherals.
  • Knowledge of popular operating systems software applications and remote connection systems.
  • Good written and verbal communication skills.

Location: Cairo Festival City Business Park Cairo Egypt

Salary: EGP 20000 gross per month

Customer Service Desktop Support Technical Mobile Device Hardware Troubleshooting Vendor Management Information Technology Macintosh Deployment Windows Server Ticketing Systems Switches VPN LAN

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