Office Support Escalation Engineer

2 weeks ago


Cairo, Cairo, Egypt MICROSOFT Full time
  • Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
  • Assisting customers with account setup and application installations.
  • Ensuring optimal application functionality by configuring networks.
  • Troubleshooting IT issues by asking customers targeted questions.
  • Providing customers with step-by-step guidance to resolve technical problems.
  • Following up on technical queries and providing prompt feedback.
  • Prioritizing customer queries and escalating serious technical issues to IT developers.


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