Back Office Transmission Support Engineer

2 weeks ago

Cairo, Cairo, Egypt Ericsson Full time

About this opportunity
We are now looking for BO Transmission Support Engineer to join our organization.

In this job role, you will be responsible for the coordination, management, and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations.

This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.


What you will do

  • 2nd Level Assurance Support Activities including Incident and problem handling as well as proactive routine maintenance
  • Engage with GE/DU for Problem & Emergency CSR to provide recovery action plans and root cause analysis
  • Provide technical support for 1st level operations team.
  • Leading upgrade and expansion projects in the transport network.
  • Fault trend analysis & initiating action streams to reduce any potential risks

You will bring

  • Bachelor's degree in Communications, Computer, IT Engineering, with 57 years proven experience in Transmission operation and configuration.
  • Solid experience with MiniLink product family, SPO is a must, and in Long Haul network, Alcatel, ZTE, and SIEA is a PLUS
  • Familiar with managed services environment and knowledge of Managed Service Telecom Operations Practice.
  • Good knowledge of implementation and integration processes.
  • A tenacious drive to deliver against business targets with a service and performance focus.
  • Good communication, customerhandling skills, and analytical approach to problems.

Why join Ericsson?
At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build never seen before solutions to some of the world's toughest problems. You ́ll be challenged, but you won't be alone.

You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.


What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city:
Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village

Req ID: 723640

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